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NPS
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Marsh & McLennan Agency
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About Marsh & McLennan Agency's Brand
"Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital." Among its major competitors, Marsh & McLennan Agency is ranked in 3rd place for NPS while Arch Capital Group Ltd. is 1st, and Accenture is 2nd.Their current market cap is $62.58B
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Marsh & McLennan Agency Ranking
- #3 / 4 of its competitors
Marsh & McLennan Agency NPS
Marsh & McLennan Agency's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether Marsh & McLennan Agency's customers would recommend using the product based on a scale of -100 to 100.
Marsh & McLennan Agency Overall NPS
| 42% | Promoters |
|---|---|
| 12% | Passives |
| 46% | Detractors |
Marsh & McLennan Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -1 | Apr 2023 | -1 |
Jun 2023 -1 | Jun 2023 | -1 |
Sep 2023 -7 | Sep 2023 | -7 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -7 | Apr 2024 | -7 |
Jun 2024 -12 | Jun 2024 | -12 |
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2024 -9 | Oct 2024 | -9 |
Nov 2024 -14 | Nov 2024 | -14 |
Mar 2025 -13 | Mar 2025 | -13 |
Jul 2025 -8 | Jul 2025 | -8 |
Dec 2025 -4 | Dec 2025 | -4 |
How Other Brands Compare
Marsh & McLennan Agency is ranked third for NPS among its competitors. Arch Capital Group Ltd. and Accenture come in first and second, with Willis Towers Watson coming in at #4. Among those competitors, it is the third most valued company behind Accenture.
Marsh & McLennan Agency |  Accenture |  Willis Towers Watson | Arch Capital Group Ltd. | |
| Global Ranking | #- | #124 | #694 | #- |
| NPS | -4 | 20 | -12 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $62.58B | $168.12B | $30.13B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marsh & McLennan Agency NPS by Gender
Marsh & McLennan Agency's NPS was rated 14 by Male customers on Comparably.
Male
14
Marsh & McLennan Agency's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
N/A
Marsh & McLennan Agency's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marsh & McLennan Agency NPS by Ethnicity
Marsh & McLennan Agency's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Marsh & McLennan Agency NPS by Age
Marsh & McLennan Agency's NPS was rated 34 points by customers ages 66+ on Comparably.
Marsh & McLennan Agency NPS by Usage
Marsh & McLennan Agency's NPS was rated 20 points by customers who have used Marsh & McLennan Agency's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 20 | Over 10 Years | 20 |
Marsh & McLennan Agency NPS vs. Competitors
Compared to its competitors, Marsh & McLennan Agency's NPS is rated right above Willis Towers Watson, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| Arch Capital Group Ltd. | 100 |
| Accenture | 20 |
| Marsh & McLennan Agency | -4 |
| Willis Towers Watson | -12 |
| Aon plc | -100 |
Marsh & McLennan Agency Customer Reviews
Out of the 3 Marsh & McLennan Agency customer reviews 3 were positive and 0 were constructive. Marsh & McLennan Agency customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Marsh & McLennan Agency Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Marsh & McLennan Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marsh & McLennan Agency Customer Loyalty Score by Gender
Marsh & McLennan Agency's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Marsh & McLennan Agency Customer Loyalty Score by Ethnicity
Marsh & McLennan Agency's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Marsh & McLennan Agency Customer Loyalty Score by Age
Marsh & McLennan Agency's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Marsh & McLennan Agency Customer Loyalty Score by Usage
Marsh & McLennan Agency's Customer Loyalty score was rated 82% by customers who have used Marsh & McLennan Agency's products/services for Over 10 Years.
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Marsh & McLennan Agency Customer Loyalty vs. Competitors
Compared to its competitors, Marsh & McLennan Agency's Customer Loyalty score is rated right above Aon plc, and is preceded by Willis Towers Watson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arch Capital Group Ltd. | 83% |
| Accenture | 71% |
| Willis Towers Watson | 67% |
| Marsh & McLennan Agency | 55% |
| Aon plc | 10% |
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Marsh & McLennan Agency Product Quality
3.5/5
Marsh & McLennan Agency has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Marsh & McLennan Agency Product Information
Marsh & McLennan Agency’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.mmc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
Quick Insights into Marsh & McLennan Agency Product Quality
Marsh & McLennan Agency's Product Quality score was rated highest by customers ages 66+.
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Ranked Marsh & McLennan Agency Product Quality the Highest
Marsh & McLennan Agency Product Quality Score by Gender
Marsh & McLennan Agency's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Marsh & McLennan Agency Product Quality Score by Ethnicity
Marsh & McLennan Agency's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Marsh & McLennan Agency Product Quality Score by Age
Marsh & McLennan Agency's Product Quality score was rated 3.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.8 | 66+ | 3.8 |
Marsh & McLennan Agency Product Quality Score by Usage
Marsh & McLennan Agency's Product Quality score was rated 3.4 stars by customers who have used Marsh & McLennan Agency's products/services for Over 10 Years.
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Marsh & McLennan Agency Product Quality vs. Competitors
Compared to its competitors, Marsh & McLennan Agency's Product Quality score is rated right above Willis Towers Watson, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arch Capital Group Ltd. | 4/5 |
| Accenture | 3.7/5 |
| Marsh & McLennan Agency | 3.5/5 |
| Willis Towers Watson | 3.2/5 |
| Aon plc | 1.5/5 |
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Marsh & McLennan Agency Pricing
Marsh & McLennan Agency ROI & Value For Money
3.1/5
Marsh & McLennan Agency has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Marsh & McLennan Agency ROI
Marsh & McLennan Agency's ROI score was rated highest by customers ages 66+.
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Ranked Marsh & McLennan Agency ROI the Highest
Marsh & McLennan Agency ROI Score by Gender
Marsh & McLennan Agency's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Marsh & McLennan Agency ROI Score by Ethnicity
Marsh & McLennan Agency's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marsh & McLennan Agency.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Marsh & McLennan Agency ROI Score by Age
Marsh & McLennan Agency's ROI score was rated 3.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Marsh & McLennan Agency.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.8 | 66+ | 3.8 |
Marsh & McLennan Agency ROI Score by Usage
Marsh & McLennan Agency's ROI score was rated 3.6 stars by customers who have used Marsh & McLennan Agency's products/services for Over 10 Years.
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Marsh & McLennan Agency Pricing vs. Competitors
Compared to its competitors, Marsh & McLennan Agency's ROI score is rated right above Willis Towers Watson, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Arch Capital Group Ltd. | 4/5 |
| Accenture | 3.6/5 |
| Marsh & McLennan Agency | 3.1/5 |
| Willis Towers Watson | 3/5 |
| Aon plc | 1.5/5 |
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Marsh & McLennan Agency Customer Satisfaction (CSAT)
Marsh & McLennan Agency Customer Satisfaction (CSAT) Score
58 / 100
Marsh & McLennan Agency has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
32%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marsh & McLennan Agency Customer Satisfaction
Marsh & McLennan Agency's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Marsh & McLennan Agency Customer Satisfaction the Highest
Marsh & McLennan Agency Customer Satisfaction Score by Gender
Marsh & McLennan Agency's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Marsh & McLennan Agency Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marsh & McLennan Agency's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Marsh & McLennan Agency Customer Satisfaction Score by Usage
Marsh & McLennan Agency's Customer Satisfaction score was rated 67 points by customers who have used Marsh & McLennan Agency's products/services for Over 10 Years.
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Marsh & McLennan Agency Customer Satisfaction vs. Competitors
Compared to its competitors, Marsh & McLennan Agency's Customer Satisfaction score is rated right above Willis Towers Watson, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arch Capital Group Ltd. | 100% |
| Accenture | 75% |
| Marsh & McLennan Agency | 58% |
| Willis Towers Watson | 54% |
| Aon plc | 0% |
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Marsh & McLennan Agency Customer Service
3.2/5
Marsh & McLennan Agency has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Marsh & McLennan Agency's Customer Service
Address
York, NY 53151
Website
www.mmc.com
Quick Insights into Marsh & McLennan Agency Customer Service
Marsh & McLennan Agency's Customer Service score was rated highest by customers ages 66+.
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Ranked Marsh & McLennan Agency Customer Service the Highest
Marsh & McLennan Agency Customer Service Score by Gender
Marsh & McLennan Agency's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Marsh & McLennan Agency Customer Service Score by Ethnicity
Marsh & McLennan Agency's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Marsh & McLennan Agency Customer Service Score by Age
Marsh & McLennan Agency's Customer Service score was rated 3.6 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
Marsh & McLennan Agency Customer Service Score by Usage
Marsh & McLennan Agency's Customer Service score was rated 3.3 stars by customers who have used Marsh & McLennan Agency's products/services for Over 10 Years.
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Marsh & McLennan Agency Customer Service vs. Competitors
Compared to its competitors, Marsh & McLennan Agency's Customer Service score is rated right above Willis Towers Watson, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arch Capital Group Ltd. | 4/5 |
| Accenture | 3.8/5 |
| Marsh & McLennan Agency | 3.2/5 |
| Willis Towers Watson | 3.1/5 |
| Aon plc | 1.5/5 |
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Marsh & McLennan Agency as an Employer
4.3/5
Marsh & McLennan Agency has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marsh & McLennan Agency scored a -4 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Marsh & McLennan Agency would recommend the brand to a friend. ENPS measures how likely Marsh & McLennan Agency employees would recommend working at Marsh & McLennan Agency to a friend.
Net Promoter Score
-4
NPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
