-40
NPS
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Masergy
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About Masergy's Brand
"Masergy owns and operates a software platform that provides hybrid networking, managed security and cloud communication solutions for businesses." Among its major competitors, Masergy is ranked in 5th place for NPS while Level 3 Communications is 1st, and Palo Alto Networks is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Masergy CMO
Masergy Ranking
- #4 / 4 of its competitors
Masergy NPS
Masergy's Net Promoter Score (NPS) is a -40 with 16% Promoters, 28% Passives, and 56% Detractors. Net Promoter Score tracks whether Masergy's customers would recommend using the product based on a scale of -100 to 100.
Masergy Overall NPS
| 16% | Promoters |
|---|---|
| 28% | Passives |
| 56% | Detractors |
Masergy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -15 | Oct 2021 | -15 |
Mar 2022 -25 | Mar 2022 | -25 |
Nov 2022 -33 | Nov 2022 | -33 |
May 2023 -30 | May 2023 | -30 |
Apr 2024 -27 | Apr 2024 | -27 |
Dec 2024 -34 | Dec 2024 | -34 |
Jan 2025 -39 | Jan 2025 | -39 |
Mar 2025 -43 | Mar 2025 | -43 |
Aug 2025 -47 | Aug 2025 | -47 |
Jan 2026 -50 | Jan 2026 | -50 |
Feb 2026 -48 | Feb 2026 | -48 |
Mar 2026 -40 | Mar 2026 | -40 |
How Other Brands Compare
Masergy is ranked #4 for NPS among its competitors. Palo Alto Networks and Verizon come in first and second, with AT&T coming in at third.
Masergy |  Verizon |  Palo Alto Networks |  AT&T | |
| Global Ranking | #- | #108 | #446 | #- |
| NPS | -40 | 0 | 31 | -18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $31.32B | $217.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Masergy NPS by Gender
Masergy's NPS was rated -80 by Male customers on Comparably.
Male
-80
Masergy's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
Masergy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Masergy NPS by Ethnicity
Masergy's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Masergy NPS by Usage
Masergy's NPS was rated -75 points by customers who have used Masergy's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -75 | 5 to 10 Years | -75 |
Masergy NPS vs. Competitors
Compared to its competitors, Masergy's NPS is rated right below AT&T.
| COMPANY | NPS Score | |
|---|---|---|
 | Level 3 Communications | 34 |
| Palo Alto Networks | 31 |
| Verizon | 0 |
| AT&T | -18 |
| Masergy | -40 |
Masergy Customer Reviews
Out of the 3 Masergy customer reviews 1 was positive and 2 were constructive. Masergy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Masergy Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Masergy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Masergy Customer Loyalty Score by Gender
Masergy's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Masergy Customer Loyalty Score by Ethnicity
Masergy's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Masergy.
100
out of 100
Caucasian
Masergy Customer Loyalty Score by Usage
Masergy's Customer Loyalty score was rated 100% by customers who have used Masergy's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Masergy Customer Loyalty vs. Competitors
Compared to its competitors, Masergy's Customer Loyalty score is rated right below AT&T.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Level 3 Communications | 83% |
| Palo Alto Networks | 81% |
| Verizon | 80% |
| AT&T | 77% |
| Masergy | 73% |
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Masergy Product Quality
2.9/5
Masergy has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Masergy Product Information
Masergy serves markets in the United States. Masergy supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Masergy’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.masergy.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Languages Supported
English
Product Type
Call Tracking Software
Quick Insights into Masergy Product Quality
Masergy's Product Quality score was rated highest by customers who have used Masergy's products/services for 5 to 10 Years.
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Ranked Masergy Product Quality the Highest
Masergy Product Quality Score by Gender
Masergy's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Masergy Product Quality Score by Ethnicity
Masergy's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Masergy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Masergy Product Quality Score by Usage
Masergy's Product Quality score was rated 2.9 stars by customers who have used Masergy's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Masergy Product Quality vs. Competitors
Compared to its competitors, Masergy's Product Quality score is rated right below AT&T.
| COMPANY | Product Quality Score | |
|---|---|---|
| Palo Alto Networks | 3.9/5 |
| Level 3 Communications | 3.5/5 |
| Verizon | 3.3/5 |
| AT&T | 2.9/5 |
| Masergy | 2.9/5 |
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Masergy Pricing
Masergy ROI & Value For Money
3/5
Masergy has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Masergy Pricing Plans
Masergy has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Masergy?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Masergy ROI
Masergy's ROI score was rated highest by Caucasian customers.
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Ranked Masergy ROI the Highest
Masergy ROI Score by Gender
Masergy's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Masergy ROI Score by Ethnicity
Masergy's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Masergy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Masergy ROI Score by Usage
Masergy's ROI score was rated 2.4 stars by customers who have used Masergy's products/services for 5 to 10 Years.
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Masergy Pricing vs. Competitors
Compared to its competitors, Masergy's ROI score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Pricing Score | |
|---|---|---|
| Palo Alto Networks | 3.8/5 |
| Level 3 Communications | 3.8/5 |
| Verizon | 3.1/5 |
| Masergy | 3/5 |
| AT&T | 2.6/5 |
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Masergy Customer Satisfaction (CSAT)
Masergy Customer Satisfaction (CSAT) Score
50 / 100
Masergy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Masergy Customer Satisfaction
Masergy's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Masergy Customer Satisfaction the Highest
Masergy Customer Satisfaction Score by Gender
Masergy's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
Masergy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Masergy's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Masergy.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Masergy Customer Satisfaction Score by Usage
Masergy's Customer Satisfaction score was rated 25 points by customers who have used Masergy's products/services for 5 to 10 Years.
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Masergy Customer Satisfaction vs. Competitors
Compared to its competitors, Masergy's Customer Satisfaction score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Palo Alto Networks | 72% |
| Level 3 Communications | 67% |
| Verizon | 54% |
| Masergy | 50% |
| AT&T | 45% |
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Masergy Customer Service
2.7/5
Masergy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Masergy's Customer Service
Address
2740 North Dallas Parkway, Plano, TX 75093
Website
http://www.masergy.com
Phone Number
214-442-5700
Masergy's Social Links
Quick Insights into Masergy Customer Service
Masergy's Customer Service score was rated highest by Caucasian customers.
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Ranked Masergy Customer Service the Highest
Masergy Customer Service Score by Gender
Masergy's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Masergy Customer Service Score by Ethnicity
Masergy's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Masergy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Masergy Customer Service Score by Usage
Masergy's Customer Service score was rated 1.9 stars by customers who have used Masergy's products/services for 5 to 10 Years.
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Masergy Customer Service vs. Competitors
Compared to its competitors, Masergy's Customer Service score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Palo Alto Networks | 3.9/5 |
| Level 3 Communications | 3.8/5 |
| Verizon | 3.1/5 |
| Masergy | 2.7/5 |
| AT&T | 2.6/5 |
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Masergy as an Employer
4.7/5
Masergy has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Masergy scored a -40 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Masergy would recommend the brand to a friend. ENPS measures how likely Masergy employees would recommend working at Masergy to a friend.
Net Promoter Score
-40
NPS Score
| 16% | Promoters |
|---|---|
| 28% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
