11
NPS
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Masonite International
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About Masonite International's Brand
Masonite designs and manufacturers of interior doors and entry door systems. Among its major competitors, Masonite International is ranked in 2nd place for NPS while The Home Depot is 1st, and Therma-Tru is 3rd.Their current market cap is $2.94B
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Masonite International CMO
Masonite International Ranking
- #2 / 4 of its competitors
Masonite International NPS
Masonite International's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Masonite International's customers would recommend using the product based on a scale of -100 to 100.
Masonite International Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Masonite International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -33 | Feb 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Nov 2022 29 | Nov 2022 | 29 |
Dec 2022 13 | Dec 2022 | 13 |
Aug 2023 22 | Aug 2023 | 22 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 25 | Apr 2024 | 25 |
May 2024 22 | May 2024 | 22 |
Mar 2025 29 | Mar 2025 | 29 |
Feb 2026 20 | Feb 2026 | 20 |
Jul 2026 13 | Jul 2026 | 13 |
How Other Brands Compare
Masonite International is ranked second for NPS among its competitors. The Home Depot and JELD WEN come in first and third, with Pella Corporation coming in at #4. Among those competitors, it is the second most valued company behind The Home Depot.
Masonite International |  The Home Depot |  Pella Corporation |  JELD WEN | |
| Global Ranking | #- | #86 | #- | #- |
| NPS | 11 | 21 | -78 | -35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.94B | $301.06B | $2.85B | $1.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Masonite International NPS by Gender
Masonite International's NPS was rated -20 by Male customers on Comparably.
Male
-20
Masonite International's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Masonite International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Masonite International NPS by Ethnicity
Masonite International's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Masonite International NPS by Usage
Masonite International's NPS was rated the highest by customers who have used Masonite International's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Masonite International NPS vs. Competitors
Compared to its competitors, Masonite International's NPS is rated right above Therma-Tru, and is preceded by The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
| Masonite International | 11 |
 | Therma-Tru | -17 |
| JELD WEN | -35 |
| Pella Corporation | -78 |
Masonite International Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Masonite International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Masonite International Customer Loyalty Score by Gender
Masonite International's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
Masonite International Customer Loyalty Score by Ethnicity
Masonite International's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Masonite International Customer Loyalty Score by Usage
Masonite International's Customer Loyalty score was rated 70% by customers who have used Masonite International's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Masonite International Customer Loyalty Score by Industry
Masonite International's Customer Loyalty score was rated 78% by Construction industry customers.
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Masonite International Customer Loyalty vs. Competitors
Compared to its competitors, Masonite International's Customer Loyalty score is rated right above JELD WEN, and is preceded by The Home Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Masonite International | 66% |
| JELD WEN | 65% |
| Therma-Tru | 60% |
| Pella Corporation | 58% |
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Masonite International Product Quality
3.8/5
Masonite International has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Masonite International Product Information
Masonite International’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Masonite International's product the highest.
- Website
- http://masonite.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Quick Insights into Masonite International Product Quality
Masonite International's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Masonite International's products/services for 2 to 5 Years.
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Ranked Masonite International Product Quality the Highest
Ranked Masonite International Product Quality the Lowest
Masonite International Product Quality Score by Gender
Masonite International's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Masonite International Product Quality Score by Ethnicity
Masonite International's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Masonite International Product Quality Score by Usage
Masonite International's Product Quality score was rated 3.8 stars by customers who have used Masonite International's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Masonite International Product Quality Score by Industry
Masonite International's Product Quality score was rated 3.9 stars by Construction industry customers.
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Masonite International Product Quality vs. Competitors
Compared to its competitors, Masonite International's Product Quality score is rated right above The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Masonite International | 3.8/5 |
| The Home Depot | 3.6/5 |
| JELD WEN | 2.8/5 |
| Therma-Tru | 2.2/5 |
| Pella Corporation | 1.6/5 |
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Masonite International Pricing
Masonite International ROI & Value For Money
3.7/5
Masonite International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Masonite International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Masonite International ROI
Masonite International's ROI score was rated highest by customers from the Construction industry.
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Ranked Masonite International ROI the Highest
Masonite International ROI Score by Gender
Masonite International's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Masonite International ROI Score by Ethnicity
Masonite International's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Masonite International ROI Score by Usage
Masonite International's ROI score was rated 3.8 stars by customers who have used Masonite International's products/services for 2 to 5 Years.
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Masonite International ROI Score by Industry
Masonite International's ROI score was rated 3.9 stars by Construction industry customers.
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Masonite International Pricing vs. Competitors
Compared to its competitors, Masonite International's ROI score is rated right above The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| Masonite International | 3.7/5 |
| The Home Depot | 3.6/5 |
| JELD WEN | 2.6/5 |
| Therma-Tru | 2.2/5 |
| Pella Corporation | 1.6/5 |
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Masonite International Customer Satisfaction (CSAT)
Masonite International Customer Satisfaction (CSAT) Score
67 / 100
Masonite International has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Masonite International Customer Satisfaction
Masonite International's Customer Satisfaction score was rated highest by customers who have used Masonite International's products/services for 1 to 2 Years, and rated lowest by customers who have used Masonite International's products/services for 2 to 5 Years.
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Ranked Masonite International Customer Satisfaction the Highest
Ranked Masonite International Customer Satisfaction the Lowest
Masonite International Customer Satisfaction Score by Gender
Masonite International's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Masonite International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Masonite International's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Masonite International Customer Satisfaction Score by Usage
Masonite International's Customer Satisfaction score was rated the highest by customers who have used Masonite International's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Masonite International Customer Satisfaction Score by Industry
Masonite International's Customer Satisfaction score was rated 50 points by Construction industry customers.
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"label": "Construction",
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"stars": 0,
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}Masonite International Customer Satisfaction vs. Competitors
Compared to its competitors, Masonite International's Customer Satisfaction score is rated right above JELD WEN, and is preceded by The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 67% |
| Masonite International | 67% |
| JELD WEN | 46% |
| Pella Corporation | 12% |
| Therma-Tru | 0% |
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Masonite International Customer Service
3.7/5
Masonite International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Masonite International's Customer Service
Address
Tampa, FL
Website
http://masonite.com/
Quick Insights into Masonite International Customer Service
Masonite International's Customer Service score was rated highest by customers who have used Masonite International's products/services for 1 to 2 Years, and rated lowest by customers who have used Masonite International's products/services for 2 to 5 Years.
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Ranked Masonite International Customer Service the Highest
Ranked Masonite International Customer Service the Lowest
Masonite International Customer Service Score by Gender
Masonite International's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Masonite International Customer Service Score by Ethnicity
Masonite International's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Masonite International Customer Service Score by Usage
Masonite International's Customer Service score was rated 4 stars by customers who have used Masonite International's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Masonite International Customer Service Score by Industry
Masonite International's Customer Service score was rated 3.6 stars by Construction industry customers.
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Masonite International Customer Service vs. Competitors
Compared to its competitors, Masonite International's Customer Service score is rated right above The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Masonite International | 3.7/5 |
| The Home Depot | 3.6/5 |
| JELD WEN | 2.4/5 |
| Therma-Tru | 2.1/5 |
| Pella Corporation | 1.5/5 |
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Masonite International as an Employer
2.8/5
Masonite International has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Masonite International
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Masonite International scored a 11 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Masonite International would recommend the brand to a friend. ENPS measures how likely Masonite International employees would recommend working at Masonite International to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
