0
NPS
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Therma-Tru
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About Therma-Tru's Brand
Therma-Tru Doors first created the fiberglass entry door category 25 years ago with the introduction of our Fiber-Classic. Among its major competitors, Therma-Tru is ranked in 2nd place for NPS while Masonite International is 1st, and Lowe's Home Improvement is 3rd.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Therma-Tru Ranking
- #2 / 4 of its competitors
Therma-Tru NPS
Therma-Tru's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Therma-Tru's customers would recommend using the product based on a scale of -100 to 100.
Therma-Tru Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Therma-Tru NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Nov 2024 0 | Nov 2024 | 0 |
May 2025 33 | May 2025 | 33 |
Jul 2025 0 | Jul 2025 | 0 |
How Other Brands Compare
Therma-Tru is ranked second for NPS among its competitors. Masonite International and Lowe's Home Improvement come in first and third, with Pella Corporation coming in at #4.
Therma-Tru |  Lowe's Home Improvement |  Masonite International |  Pella Corporation | |
| Global Ranking | #- | #128 | #- | #- |
| NPS | 0 | -5 | 28 | -78 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $136.70B | $2.94B | $2.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Therma-Tru NPS by Ethnicity
Therma-Tru's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Therma-Tru NPS vs. Competitors
Compared to its competitors, Therma-Tru's NPS is rated right above Lowe's Home Improvement, and is preceded by Masonite International.
| COMPANY | NPS Score | |
|---|---|---|
| Masonite International | 28 |
| Therma-Tru | 0 |
| Lowe's Home Improvement | -5 |
 | JELD WEN | -35 |
 | Andersen Windows Corporation | -66 |
| Pella Corporation | -78 |
Therma-Tru Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Therma-Tru users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Therma-Tru Customer Loyalty Score by Ethnicity
Therma-Tru's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Therma-Tru Customer Loyalty vs. Competitors
Compared to its competitors, Therma-Tru's Customer Loyalty score is rated right above JELD WEN, and is preceded by Masonite International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lowe's Home Improvement | 77% |
| Masonite International | 69% |
| Therma-Tru | 68% |
| JELD WEN | 65% |
| Pella Corporation | 59% |
| Andersen Windows Corporation | 57% |
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Therma-Tru Product Quality
2.5/5
Therma-Tru has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Therma-Tru Product Information
Therma-Tru’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.thermatru.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Therma-Tru Product Quality
Therma-Tru's Product Quality score was rated highest by Caucasian customers.
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Ranked Therma-Tru Product Quality the Highest
Therma-Tru Product Quality Score by Ethnicity
Therma-Tru's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Therma-Tru.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Therma-Tru Product Quality vs. Competitors
Compared to its competitors, Therma-Tru's Product Quality score is rated right above Andersen Windows Corporation, and is preceded by JELD WEN.
| COMPANY | Product Quality Score | |
|---|---|---|
| Masonite International | 3.9/5 |
| Lowe's Home Improvement | 3.1/5 |
| JELD WEN | 2.8/5 |
| Therma-Tru | 2.5/5 |
| Andersen Windows Corporation | 2/5 |
| Pella Corporation | 1.6/5 |
Unlock Therma-Tru Product Quality vs. Competitors Data
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Therma-Tru Pricing
Therma-Tru ROI & Value For Money
2.5/5
Therma-Tru has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Therma-Tru ROI
Therma-Tru's ROI score was rated highest by Caucasian customers.
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Ranked Therma-Tru ROI the Highest
Therma-Tru ROI Score by Ethnicity
Therma-Tru's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Therma-Tru.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Therma-Tru Pricing vs. Competitors
Compared to its competitors, Therma-Tru's ROI score is rated right above Andersen Windows Corporation, and is preceded by JELD WEN.
| COMPANY | Pricing Score | |
|---|---|---|
| Masonite International | 3.8/5 |
| Lowe's Home Improvement | 3/5 |
| JELD WEN | 2.6/5 |
| Therma-Tru | 2.5/5 |
| Andersen Windows Corporation | 1.7/5 |
| Pella Corporation | 1.6/5 |
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Therma-Tru Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Therma-Tru Customer Satisfaction
Therma-Tru's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Therma-Tru Customer Satisfaction the Highest
Therma-Tru Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Therma-Tru's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Therma-Tru Customer Satisfaction vs. Competitors
Compared to its competitors, Therma-Tru's Customer Satisfaction score is rated right below Pella Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Masonite International | 72% |
| JELD WEN | 46% |
| Lowe's Home Improvement | 39% |
| Andersen Windows Corporation | 17% |
| Pella Corporation | 12% |
| Therma-Tru | 0% |
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Therma-Tru Customer Service
2.4/5
Therma-Tru has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Therma-Tru's Customer Service
Address
Therma-Tru Doors Customer Service 1750 Indian Wood Circle, Maumee, OH
Website
http://www.thermatru.com/
Phone Number
14198917400
Quick Insights into Therma-Tru Customer Service
Therma-Tru's Customer Service score was rated highest by Caucasian customers.
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Ranked Therma-Tru Customer Service the Highest
Therma-Tru Customer Service Score by Ethnicity
Therma-Tru's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Therma-Tru.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Therma-Tru Customer Service vs. Competitors
Compared to its competitors, Therma-Tru's Customer Service score is rated right above JELD WEN, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| Masonite International | 3.8/5 |
| Lowe's Home Improvement | 2.9/5 |
| Therma-Tru | 2.4/5 |
| JELD WEN | 2.4/5 |
| Andersen Windows Corporation | 1.5/5 |
| Pella Corporation | 1.5/5 |
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Therma-Tru as an Employer
2.2/5
Therma-Tru has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Therma-Tru scored a 0 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Therma-Tru would recommend the brand to a friend. ENPS measures how likely Therma-Tru employees would recommend working at Therma-Tru to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
