-77
NPS
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MBNA
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About MBNA's Brand
MBNA is a bank holding company that issues personal credit cards. Among its major competitors, MBNA is ranked in 4th place for NPS while Lloyds Banking Group is 1st, and Discover is 2nd.
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MBNA Ranking
- #4 / 4 of its competitors
MBNA NPS
MBNA's Net Promoter Score (NPS) is a -77 with 11% Promoters, 1% Passives, and 88% Detractors. Net Promoter Score tracks whether MBNA's customers would recommend using the product based on a scale of -100 to 100.
MBNA Overall NPS
| 11% | Promoters |
|---|---|
| 1% | Passives |
| 88% | Detractors |
MBNA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -78 | Sep 2024 | -78 |
Oct 2024 -78 | Oct 2024 | -78 |
Nov 2024 -80 | Nov 2024 | -80 |
Dec 2024 -78 | Dec 2024 | -78 |
Jan 2025 -78 | Jan 2025 | -78 |
Feb 2025 -78 | Feb 2025 | -78 |
Mar 2025 -78 | Mar 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
Oct 2025 -78 | Oct 2025 | -78 |
Nov 2025 -78 | Nov 2025 | -78 |
Dec 2025 -80 | Dec 2025 | -80 |
Jul 2026 -78 | Jul 2026 | -78 |
How Other Brands Compare
MBNA is ranked #4 for NPS among its competitors. Lloyds Banking Group and Discover come in first and second, with Bank of America coming in at third.
MBNA |  Bank of America |  Lloyds Banking Group |  Discover | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | -77 | 2 | 34 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $298.80B | $41.61B | $28.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MBNA NPS by Gender
Female customers rated MBNA's NPS 20 points higher than Male customers.
Male
-84
MBNA's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-64
MBNA's NPS was rated -64 by Female customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
MBNA NPS by Ethnicity
MBNA's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -78 | Other | -78 |
MBNA NPS by Age
MBNA's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
MBNA NPS by Usage
MBNA's NPS was rated the highest by customers who have used MBNA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -68 | Over 10 Years | -68 |
MBNA NPS vs. Competitors
Compared to its competitors, MBNA's NPS is rated right above Halifax, and is preceded by Newday.
| COMPANY | NPS Score | |
|---|---|---|
| Lloyds Banking Group | 34 |
| Discover | 10 |
| Bank of America | 2 |
 | Yodlee Interactive | N/A |
 | Newday | N/A |
| MBNA | -77 |
 | Halifax | -87 |
MBNA Customer Reviews
Out of the 11 MBNA customer reviews 0 were positive and 11 were constructive. MBNA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
MBNA Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of MBNA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MBNA Customer Loyalty Score by Gender
Female customers rated MBNA's Customer Loyalty score 6% higher than Male customers.
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Male
61%
Yes
Female
67%
Yes
MBNA Customer Loyalty Score by Ethnicity
MBNA's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MBNA.
61
out of 100
Caucasian
55
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
80
out of 100
Other
MBNA Customer Loyalty Score by Age
MBNA's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 46% | 51-55 | 46% |
56-60 66% | 56-60 | 66% |
61-65 61% | 61-65 | 61% |
66+ 70% | 66+ | 70% |
MBNA Customer Loyalty Score by Usage
MBNA's Customer Loyalty score was rated the highest by customers who have used MBNA's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MBNA Customer Loyalty Score by Industry
MBNA's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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MBNA Customer Loyalty vs. Competitors
Compared to its competitors, MBNA's Customer Loyalty score is rated right above Yodlee Interactive, and is preceded by Bank of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lloyds Banking Group | 100% |
| Halifax | 83% |
| Discover | 82% |
| Bank of America | 79% |
| MBNA | 64% |
| Yodlee Interactive | N/A |
| Newday | N/A |
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MBNA Product Quality
1.5/5
MBNA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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MBNA Product Information
MBNA’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated MBNA's product the highest. Reviewers from the Tech industry rated MBNA the lowest at 1.5.
- Website
- https://www.mbna.co.uk/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Quick Insights into MBNA Product Quality
MBNA's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked MBNA Product Quality the Highest
Ranked MBNA Product Quality the Lowest
MBNA Product Quality Score by Gender
MBNA's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
MBNA Product Quality Score by Ethnicity
MBNA's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
MBNA Product Quality Score by Age
MBNA's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
MBNA Product Quality Score by Usage
MBNA's Product Quality score was rated the highest by customers who have used MBNA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MBNA Product Quality Score by Industry
MBNA's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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MBNA Product Quality vs. Competitors
Compared to its competitors, MBNA's Product Quality score is rated right above Halifax, and is preceded by Discover.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lloyds Banking Group | 3.5/5 |
| Bank of America | 3.5/5 |
| Discover | 3.1/5 |
| MBNA | 1.5/5 |
| Halifax | 1.5/5 |
| Yodlee Interactive | N/A |
| Newday | N/A |
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MBNA Pricing
MBNA ROI & Value For Money
1.5/5
MBNA has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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MBNA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Accounting industry think that they had the lowest ROI from MBNA.
Quick Insights into MBNA ROI
MBNA's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked MBNA ROI the Highest
Ranked MBNA ROI the Lowest
MBNA ROI Score by Gender
MBNA's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
MBNA ROI Score by Ethnicity
MBNA's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
MBNA ROI Score by Age
MBNA's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MBNA ROI Score by Usage
MBNA's ROI score was rated the highest by customers who have used MBNA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MBNA ROI Score by Industry
MBNA's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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MBNA Pricing vs. Competitors
Compared to its competitors, MBNA's ROI score is rated right above Halifax, and is preceded by Discover.
| COMPANY | Pricing Score | |
|---|---|---|
| Lloyds Banking Group | 4/5 |
| Bank of America | 3.3/5 |
| Discover | 3.2/5 |
| MBNA | 1.5/5 |
| Halifax | 1.5/5 |
| Yodlee Interactive | N/A |
| Newday | N/A |
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MBNA Customer Satisfaction (CSAT)
MBNA Customer Satisfaction (CSAT) Score
10 / 100
MBNA has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MBNA Customer Satisfaction
MBNA's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked MBNA Customer Satisfaction the Highest
Ranked MBNA Customer Satisfaction the Lowest
MBNA Customer Satisfaction Score by Gender
Female customers rated MBNA's Customer Satisfaction score 1 points higher than Male customers.
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8 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
9 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
MBNA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MBNA's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to African American/Black
MBNA's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
MBNA's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
MBNA's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
89%
MBNA Customer Satisfaction Score by Age
MBNA's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 15% |
MBNA Customer Satisfaction Score by Usage
MBNA's Customer Satisfaction score was rated the highest by customers who have used MBNA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MBNA Customer Satisfaction Score by Industry
MBNA's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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{
"title": "MBNA Customer Satisfaction Score by Industry",
"text": "MBNA's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MBNA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MBNA's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MBNA's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MBNA's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
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"scoreClassName": "max",
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}
]
}MBNA Customer Satisfaction vs. Competitors
Compared to its competitors, MBNA's Customer Satisfaction score is rated right above Halifax, and is preceded by Discover.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| Lloyds Banking Group | 67% |
| Discover | 55% |
| MBNA | 10% |
| Halifax | 8% |
| Yodlee Interactive | 0% |
| Newday | 0% |
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MBNA Customer Service
1.5/5
MBNA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About MBNA's Customer Service
Address
1100 N King Street, Wilmington, DE 19884
Website
https://www.mbna.co.uk/
Phone Number
44 1244 672 251
Quick Insights into MBNA Customer Service
MBNA's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked MBNA Customer Service the Highest
Ranked MBNA Customer Service the Lowest
MBNA Customer Service Score by Gender
MBNA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
MBNA Customer Service Score by Ethnicity
MBNA's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MBNA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
MBNA Customer Service Score by Age
MBNA's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MBNA Customer Service Score by Usage
MBNA's Customer Service score was rated 1.5 stars by customers who have used MBNA's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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MBNA Customer Service Score by Industry
MBNA's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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MBNA Customer Service vs. Competitors
Compared to its competitors, MBNA's Customer Service score is rated right above Halifax, and is preceded by Discover.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lloyds Banking Group | 4.7/5 |
| Bank of America | 3.4/5 |
| Discover | 3.3/5 |
| MBNA | 1.5/5 |
| Halifax | 1.5/5 |
| Yodlee Interactive | N/A |
| Newday | N/A |
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MBNA as an Employer
2.5/5
MBNA has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MBNA scored a -77 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of MBNA would recommend the brand to a friend. ENPS measures how likely MBNA employees would recommend working at MBNA to a friend.
Net Promoter Score
-77
NPS Score
| 11% | Promoters |
|---|---|
| 1% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 23% | Promoters |
|---|---|
| 0% | Passive |
| 77% | Detractors |
