-34
NPS
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MBO Partners
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About MBO Partners' Brand
At MBO Partners, our mission is to make it easier for enterprise organizations and top independent professionals to work together. For more than 20 years, we've been leading the charge to keep the independent economy moving forward, building a unique, dual-sided ecosystem comprising many of the world's most prominent companies and in-demand professionals. MBO has always been committed to advancing the next way of working, and we are far from done. We'll continue to drive change on the ground, delivering innovative solutions that enable both organizations and talent to thrive in a constantly evolving workplace. MBO is the preferred independent talent provider to the federal government and more than 30 Fortune 100 companies. Among its major competitors, MBO Partners is ranked in 6th place for NPS while Catalant is 1st, and Toptal is 2nd.
Brand at a Glance
70%
Customer Loyalty
2.8/5
Product Quality
1.9/5
Pricing
2.2/5
Customer Service
MBO Partners Ranking
- #4 / 4 of its competitors
MBO Partners NPS
MBO Partners's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether MBO Partners's customers would recommend using the product based on a scale of -100 to 100.
MBO Partners Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
MBO Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2021 0 | May 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Dec 2023 20 | Dec 2023 | 20 |
May 2024 0 | May 2024 | 0 |
Jun 2024 -15 | Jun 2024 | -15 |
Oct 2024 -25 | Oct 2024 | -25 |
Nov 2024 -33 | Nov 2024 | -33 |
How Other Brands Compare
MBO Partners is ranked #4 for NPS among its competitors. Toptal and Fiverr.com come in first and second, with Upwork coming in at third.
MBO Partners |  Upwork |  Toptal |  Fiverr.com | |
| Global Ranking | #- | #508 | #550 | #640 |
| NPS | -34 | 9 | 15 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $5.59B | - | $8.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MBO Partners NPS by Gender
MBO Partners's NPS was rated -34 by Male customers on Comparably.
Male
-34
MBO Partners's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
MBO Partners's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MBO Partners NPS vs. Competitors
Compared to its competitors, MBO Partners's NPS is rated right above POPULUS GROUP, and is preceded by Work Market.
| COMPANY | NPS Score | |
|---|---|---|
 | Catalant | 67 |
| Toptal | 15 |
| Fiverr.com | 13 |
| Upwork | 9 |
 | Magnit | N/A |
 | Work Market | -14 |
| MBO Partners | -34 |
 | POPULUS GROUP | -34 |
MBO Partners Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of MBO Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MBO Partners Customer Loyalty Score by Gender
MBO Partners's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
MBO Partners Customer Loyalty vs. Competitors
Compared to its competitors, MBO Partners's Customer Loyalty score is rated right above Fiverr.com, and is preceded by Toptal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Catalant | 100% |
| Upwork | 78% |
| Toptal | 72% |
| MBO Partners | 70% |
| Fiverr.com | 65% |
| Work Market | 65% |
| POPULUS GROUP | 55% |
| Magnit | N/A |
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MBO Partners Product Quality
2.8/5
MBO Partners has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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MBO Partners Product Information
MBO Partners’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.mbopartners.com
- Company Size
- 201-500 Employees
Industry
Professional Services
Quick Insights into MBO Partners Product Quality
MBO Partners's Product Quality score was rated highest by Male customers.
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Ranked MBO Partners Product Quality the Highest
MBO Partners Product Quality Score by Gender
MBO Partners's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
MBO Partners Product Quality vs. Competitors
Compared to its competitors, MBO Partners's Product Quality score is rated right above Work Market, and is preceded by Upwork.
| COMPANY | Product Quality Score | |
|---|---|---|
| Catalant | 5/5 |
| POPULUS GROUP | 4.5/5 |
| Toptal | 3.9/5 |
| Fiverr.com | 3.8/5 |
| Upwork | 3.5/5 |
| MBO Partners | 2.8/5 |
| Work Market | 2.7/5 |
| Magnit | N/A |
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MBO Partners Pricing
MBO Partners ROI & Value For Money
1.9/5
MBO Partners has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into MBO Partners ROI
MBO Partners's ROI score was rated highest by Male customers.
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Ranked MBO Partners ROI the Highest
MBO Partners ROI Score by Gender
MBO Partners's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
MBO Partners Pricing vs. Competitors
Compared to its competitors, MBO Partners's ROI score is rated right above Magnit, and is preceded by Work Market.
| COMPANY | Pricing Score | |
|---|---|---|
| Catalant | 5/5 |
| Toptal | 3.9/5 |
| POPULUS GROUP | 3.7/5 |
| Fiverr.com | 3.5/5 |
| Upwork | 3.4/5 |
| Work Market | 2.6/5 |
| MBO Partners | 1.9/5 |
| Magnit | N/A |
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MBO Partners Customer Satisfaction (CSAT)
MBO Partners Customer Satisfaction (CSAT) Score
20 / 100
MBO Partners has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MBO Partners Customer Satisfaction vs. Competitors
Compared to its competitors, MBO Partners's Customer Satisfaction score is rated right above Magnit, and is preceded by Work Market.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Catalant | 100% |
| POPULUS GROUP | 100% |
| Toptal | 78% |
| Upwork | 66% |
| Fiverr.com | 55% |
| Work Market | 33% |
| MBO Partners | 20% |
| Magnit | 0% |
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MBO Partners Customer Service
2.2/5
MBO Partners has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About MBO Partners's Customer Service
Address
20370 Exchange St #250, Ashburn, VA 20147
Website
https://www.mbopartners.com
Phone Number
(703) 793-6000
MBO Partners's Social Links
Quick Insights into MBO Partners Customer Service
MBO Partners's Customer Service score was rated highest by Male customers.
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Ranked MBO Partners Customer Service the Highest
MBO Partners Customer Service Score by Gender
MBO Partners's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
MBO Partners Customer Service vs. Competitors
Compared to its competitors, MBO Partners's Customer Service score is rated right above Magnit, and is preceded by Work Market.
| COMPANY | Customer Service Score | |
|---|---|---|
| Catalant | 5/5 |
| POPULUS GROUP | 5/5 |
| Toptal | 3.8/5 |
| Fiverr.com | 3.6/5 |
| Upwork | 3.5/5 |
| Work Market | 2.5/5 |
| MBO Partners | 2.2/5 |
| Magnit | N/A |
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MBO Partners as an Employer
4.8/5
MBO Partners has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MBO Partners scored a -34 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of MBO Partners would recommend the brand to a friend. ENPS measures how likely MBO Partners employees would recommend working at MBO Partners to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 55% | Promoters |
|---|---|
| 35% | Passive |
| 10% | Detractors |
