MFS NPS & Customer Reviews

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MFS

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About MFS' Brand

MFS operates as a global asset manager in USA. Among its major competitors, MFS is ranked in 1st place for NPS while BlackRock is 2nd, and Sun Life is 3rd.

Brand at a Glance

89%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

MFS Ranking

^#1 / 4 of its competitors

MFS NPS

MFS's Net Promoter Score (NPS) is a 24 with 41% Promoters, 42% Passives, and 17% Detractors. Net Promoter Score tracks whether MFS's customers would recommend using the product based on a scale of -100 to 100.

MFS Overall NPS

NPS

41%	Promoters
42%	Passives
17%	Detractors

MFS NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2021 0	Sep 2021	0
Dec 2021 50	Dec 2021	50
Aug 2022 66	Aug 2022	66
Nov 2022 20	Nov 2022	20
Feb 2023 34	Feb 2023	34
May 2023 43	May 2023	43
Sep 2023 38	Sep 2023	38
Feb 2024 33	Feb 2024	33
Mar 2024 30	Mar 2024	30
Sep 2024 18	Sep 2024	18
Dec 2024 24	Dec 2024	24

How Other Brands Compare

MFS is ranked first for NPS among its competitors. BlackRock and Sun Life come in second and third, with Fidelity Investments coming in at #4.

	MFS	Fidelity Investments	Sun Life	BlackRock
Global Ranking	#-	#162	#306	#602
NPS	24	8	10	10
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$11.88B	$29.79B	$108.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MFS NPS vs. Competitors

Compared to its competitors, MFS's NPS is rated right above BlackRock.

COMPANY		NPS Score
	MFS	24
	BlackRock	10
	Sun Life	10
	Fidelity Investments	8
	Invesco	6
	Franklin Templeton Investments	2

MFS Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of MFS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

MFS Customer Loyalty vs. Competitors

Compared to its competitors, MFS's Customer Loyalty score is rated right above Fidelity Investments.

COMPANY		Customer Loyalty Score
	MFS	89%
	Fidelity Investments	83%
	BlackRock	75%
	Sun Life	73%
	Franklin Templeton Investments	71%
	Invesco	69%

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MFS Product Quality

4.1/5

MFS has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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MFS Product Information

MFS’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: www.mfs.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Banking

FinTech

MFS Product Quality vs. Competitors

Compared to its competitors, MFS's Product Quality score is rated right above BlackRock.

COMPANY		Product Quality Score
	MFS	4.1/5
	BlackRock	3.8/5
	Sun Life	3.4/5
	Fidelity Investments	3.4/5
	Invesco	3.3/5
	Franklin Templeton Investments	3.2/5

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MFS Pricing

MFS ROI & Value For Money

3.7/5

MFS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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MFS Pricing vs. Competitors

Compared to its competitors, MFS's ROI score is rated right above BlackRock.

COMPANY		Pricing Score
	MFS	3.7/5
	BlackRock	3.7/5
	Invesco	3.5/5
	Sun Life	3.4/5
	Fidelity Investments	3.4/5
	Franklin Templeton Investments	3.1/5

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MFS Customer Satisfaction (CSAT)

MFS Customer Satisfaction (CSAT) Score

100 / 100

MFS has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	56%
Satisfied	44%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

MFS Customer Satisfaction vs. Competitors

Compared to its competitors, MFS's Customer Satisfaction score is rated right above BlackRock.

COMPANY		Customer Satisfaction (CSAT) Score
	MFS	100%
	BlackRock	78%
	Franklin Templeton Investments	72%
	Invesco	66%
	Sun Life	62%
	Fidelity Investments	58%

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MFS Customer Service

3.6/5

MFS has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About MFS's Customer Service

Address

Boston, MA

Website

www.mfs.com

MFS Customer Service vs. Competitors

Compared to its competitors, MFS's Customer Service score is rated right above Invesco, and is preceded by BlackRock.

COMPANY		Customer Service Score
	BlackRock	3.8/5
	MFS	3.6/5
	Invesco	3.6/5
	Sun Life	3.4/5
	Fidelity Investments	3.3/5
	Franklin Templeton Investments	3.1/5

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MFS as an Employer

3.5/5

MFS has a 3.5/5 stars for its overall company culture rated by their employees

top

30%

CEO of MFS

Robert Manning

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MFS scored a 24 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of MFS would recommend the brand to a friend. ENPS measures how likely MFS employees would recommend working at MFS to a friend.

Net Promoter Score

NPS Score

41%	Promoters
42%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
7%	Passive
33%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail