37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Micro Star International - MSI
Marketing or Exec? Claim Your Free Account
About Micro Star International - MSI's Brand
Micro-Star International designs, manufactures, and sells information technology products worldwide. Among its major competitors, Micro Star International - MSI is ranked in 3rd place for NPS while NVIDIA is 1st, and AMD is 2nd.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Micro Star International - MSI Ranking
- #3 / 4 of its competitors
Micro Star International - MSI NPS
Micro Star International - MSI's Net Promoter Score (NPS) is a 37 with 56% Promoters, 25% Passives, and 19% Detractors. Net Promoter Score tracks whether Micro Star International - MSI's customers would recommend using the product based on a scale of -100 to 100.
Micro Star International - MSI Overall NPS
| 56% | Promoters |
|---|---|
| 25% | Passives |
| 19% | Detractors |
Micro Star International - MSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 50 | Oct 2021 | 50 |
Jan 2022 25 | Jan 2022 | 25 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 17 | Jul 2022 | 17 |
Oct 2022 29 | Oct 2022 | 29 |
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 22 | Dec 2022 | 22 |
Mar 2023 30 | Mar 2023 | 30 |
May 2023 34 | May 2023 | 34 |
Jun 2023 43 | Jun 2023 | 43 |
Sep 2023 33 | Sep 2023 | 33 |
Feb 2024 38 | Feb 2024 | 38 |
How Other Brands Compare
Micro Star International - MSI is ranked third for NPS among its competitors. NVIDIA and AMD come in first and second, with Intel Corporation coming in at #4.
Micro Star International - MSI |  NVIDIA |  AMD |  Intel Corporation | |
| Global Ranking | #- | #34 | #53 | #110 |
| NPS | 37 | 47 | 44 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $369.58B | $98.91B | $256.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Micro Star International - MSI NPS by Gender
Micro Star International - MSI's NPS was rated 13 by Male customers on Comparably.
Male
13
Micro Star International - MSI's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Micro Star International - MSI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Micro Star International - MSI NPS by Ethnicity
Micro Star International - MSI's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other 25 | Other | 25 |
Micro Star International - MSI NPS by Age
Micro Star International - MSI's NPS was rated 25 points by customers ages 18-25 on Comparably.
Micro Star International - MSI NPS by Usage
Micro Star International - MSI's NPS was rated the highest by customers who have used Micro Star International - MSI's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Micro Star International - MSI NPS vs. Competitors
Compared to its competitors, Micro Star International - MSI's NPS is rated right above Intel Corporation, and is preceded by AMD.
| COMPANY | NPS Score | |
|---|---|---|
| NVIDIA | 47 |
| AMD | 44 |
| Micro Star International - MSI | 37 |
| Intel Corporation | 27 |
 | ASUS | 14 |
Micro Star International - MSI Customer Reviews
Out of the 2 Micro Star International - MSI customer reviews 2 were positive and 0 were constructive. Micro Star International - MSI customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Micro Star International - MSI Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Micro Star International - MSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Micro Star International - MSI Customer Loyalty Score by Gender
Micro Star International - MSI's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Micro Star International - MSI.
Male
87%
Yes
Female
N/A
Yes
Micro Star International - MSI Customer Loyalty Score by Ethnicity
Micro Star International - MSI's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Micro Star International - MSI.
100
out of 100
Caucasian
78
out of 100
Other
Micro Star International - MSI Customer Loyalty Score by Age
Micro Star International - MSI's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Micro Star International - MSI.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Micro Star International - MSI Customer Loyalty Score by Usage
Micro Star International - MSI's Customer Loyalty score was rated the highest by customers who have used Micro Star International - MSI's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Micro Star International - MSI Customer Loyalty Score by Industry
Micro Star International - MSI's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Micro Star International - MSI Customer Loyalty vs. Competitors
Compared to its competitors, Micro Star International - MSI's Customer Loyalty score is rated right above NVIDIA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Micro Star International - MSI | 87% |
| NVIDIA | 83% |
| ASUS | 80% |
| AMD | 79% |
| Intel Corporation | 78% |
Unlock Micro Star International - MSI Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Micro Star International - MSI Customer Loyalty vs. Competitors data and gain insights into your customers today.
Micro Star International - MSI Product Quality
4.1/5
Micro Star International - MSI has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Micro Star International - MSI's overall Product Quality score rated by its users and customers.
Micro Star International - MSI Product Information
Micro Star International - MSI’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Micro Star International - MSI's product the highest.
- Website
- http://www.msi.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Micro Star International - MSI Product Quality
Micro Star International - MSI's Product Quality score was rated highest by customers who have used Micro Star International - MSI's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Micro Star International - MSI's Product Quality.
Ranked Micro Star International - MSI Product Quality the Highest
Ranked Micro Star International - MSI Product Quality the Lowest
Micro Star International - MSI Product Quality Score by Gender
Micro Star International - MSI's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Micro Star International - MSI.
Male
3.9/5
Female
N/A
Micro Star International - MSI Product Quality Score by Ethnicity
Micro Star International - MSI's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Micro Star International - MSI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 4.5 | Other | 4.5 |
Micro Star International - MSI Product Quality Score by Age
Micro Star International - MSI's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Micro Star International - MSI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Micro Star International - MSI Product Quality Score by Usage
Micro Star International - MSI's Product Quality score was rated 4.6 stars by customers who have used Micro Star International - MSI's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Micro Star International - MSI Product Quality Score by Industry
Micro Star International - MSI's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Micro Star International - MSI Product Quality vs. Competitors
Compared to its competitors, Micro Star International - MSI's Product Quality score is rated right above Intel Corporation, and is preceded by AMD.
| COMPANY | Product Quality Score | |
|---|---|---|
| NVIDIA | 4.2/5 |
| AMD | 4.1/5 |
| Micro Star International - MSI | 4.1/5 |
| Intel Corporation | 4/5 |
| ASUS | 3.7/5 |
Unlock Micro Star International - MSI Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Micro Star International - MSI Product Quality vs. Competitors data and gain insights into your customers today.
Micro Star International - MSI Pricing
Micro Star International - MSI ROI & Value For Money
3.8/5
Micro Star International - MSI has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Micro Star International - MSI's overall ROI score rated by its users and customers.
Micro Star International - MSI Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Micro Star International - MSI ROI
Micro Star International - MSI's ROI score was rated highest by customers who have used Micro Star International - MSI's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Micro Star International - MSI's ROI score.
Ranked Micro Star International - MSI ROI the Highest
Ranked Micro Star International - MSI ROI the Lowest
Micro Star International - MSI ROI Score by Gender
Micro Star International - MSI's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Micro Star International - MSI.
Male
3.5/5
Female
N/A
Micro Star International - MSI ROI Score by Ethnicity
Micro Star International - MSI's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Micro Star International - MSI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 3.9 | Other | 3.9 |
Micro Star International - MSI ROI Score by Age
Micro Star International - MSI's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Micro Star International - MSI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Micro Star International - MSI ROI Score by Usage
Micro Star International - MSI's ROI score was rated the highest by customers who have used Micro Star International - MSI's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Micro Star International - MSI ROI Score by Industry
Micro Star International - MSI's ROI score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Micro Star International - MSI Pricing vs. Competitors
Compared to its competitors, Micro Star International - MSI's ROI score is rated right above ASUS, and is preceded by Intel Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Intel Corporation | 3.9/5 |
| Micro Star International - MSI | 3.8/5 |
| ASUS | 3.6/5 |
Unlock Micro Star International - MSI ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Micro Star International - MSI ROI vs. Competitors data and gain insights into your customers today.
Micro Star International - MSI Customer Satisfaction (CSAT)
Micro Star International - MSI Customer Satisfaction (CSAT) Score
86 / 100
Micro Star International - MSI has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Micro Star International - MSI Customer Satisfaction
Micro Star International - MSI's Customer Satisfaction score was rated highest by customers who have used Micro Star International - MSI's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Micro Star International - MSI's Customer Satisfaction.
Ranked Micro Star International - MSI Customer Satisfaction the Highest
Ranked Micro Star International - MSI Customer Satisfaction the Lowest
Micro Star International - MSI Customer Satisfaction Score by Gender
Micro Star International - MSI's Customer Satisfaction score was rated 72 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Micro Star International - MSI.
72 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
Micro Star International - MSI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Micro Star International - MSI's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Micro Star International - MSI.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Micro Star International - MSI's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Micro Star International - MSI.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Micro Star International - MSI Customer Satisfaction Score by Age
Micro Star International - MSI's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Micro Star International - MSI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Micro Star International - MSI Customer Satisfaction Score by Usage
Micro Star International - MSI's Customer Satisfaction score was rated the highest by customers who have used Micro Star International - MSI's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Micro Star International - MSI Customer Satisfaction Score by Industry
Micro Star International - MSI's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Micro Star International - MSI Customer Satisfaction Score by Industry",
"text": "Micro Star International - MSI's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Micro Star International - MSI's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Micro Star International - MSI Customer Satisfaction vs. Competitors
Compared to its competitors, Micro Star International - MSI's Customer Satisfaction score is rated right above NVIDIA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Micro Star International - MSI | 86% |
| NVIDIA | 82% |
| AMD | 81% |
| Intel Corporation | 81% |
| ASUS | 64% |
Unlock Micro Star International - MSI Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Micro Star International - MSI Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Micro Star International - MSI Customer Service
3.6/5
Micro Star International - MSI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Micro Star International - MSI's overall Customer Service score rated by its users and customers.
About Micro Star International - MSI's Customer Service
Address
361 Alden Road, L3R 3L4 Canada
Website
http://www.msi.com/
Quick Insights into Micro Star International - MSI Customer Service
Micro Star International - MSI's Customer Service score was rated highest by customers who have used Micro Star International - MSI's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Micro Star International - MSI's Customer Service score.
Ranked Micro Star International - MSI Customer Service the Highest
Ranked Micro Star International - MSI Customer Service the Lowest
Micro Star International - MSI Customer Service Score by Gender
Micro Star International - MSI's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Micro Star International - MSI.
Male
3.1/5
Female
N/A
Micro Star International - MSI Customer Service Score by Ethnicity
Micro Star International - MSI's Customer Service score was rated 3.1 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Micro Star International - MSI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 3.1 | Other | 3.1 |
Micro Star International - MSI Customer Service Score by Age
Micro Star International - MSI's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Micro Star International - MSI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Micro Star International - MSI Customer Service Score by Usage
Micro Star International - MSI's Customer Service score was rated the highest by customers who have used Micro Star International - MSI's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Micro Star International - MSI Customer Service Score by Industry
Micro Star International - MSI's Customer Service score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Micro Star International - MSI Customer Service vs. Competitors
Compared to its competitors, Micro Star International - MSI's Customer Service score is rated right above ASUS, and is preceded by Intel Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Intel Corporation | 3.9/5 |
| Micro Star International - MSI | 3.6/5 |
| ASUS | 3.4/5 |
Unlock Micro Star International - MSI Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Micro Star International - MSI Customer Service vs. Competitors data and gain insights into your customers today.
Micro Star International - MSI as an Employer
Consumer vs. Employees
Micro Star International - MSI scored a 37 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Micro Star International - MSI would recommend the brand to a friend. ENPS measures how likely Micro Star International - MSI employees would recommend working at Micro Star International - MSI to a friend.
Net Promoter Score
37
NPS Score
| 56% | Promoters |
|---|---|
| 25% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
