20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MICROSTRATEGY INC.
Marketing or Exec? Claim Your Free Account
About MICROSTRATEGY INC. Brand
We help organizations transform data into real-world intelligence and answer their toughest business questions. Among its major competitors, MICROSTRATEGY INC. is ranked in 5th place for NPS while Qlik is 1st, and Splunk is 2nd.Their current market cap is $8.93B
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
MICROSTRATEGY INC. CMO
Marge Breya
Marge Breya serves as the Senior Executive Vice President & Chief Marketing Officer of MicroStrategy. Marge started at MicroStrategy in July of 2018. Marge currently resides in the San Francisco Bay Area.
MICROSTRATEGY INC. Ranking
- #4 / 4 of its competitors
MICROSTRATEGY INC. NPS
MICROSTRATEGY INC.'s Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether MICROSTRATEGY INC.'s customers would recommend using the product based on a scale of -100 to 100.
MICROSTRATEGY INC. Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
MICROSTRATEGY INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 17 | Oct 2022 | 17 |
Jun 2023 20 | Jun 2023 | 20 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 20 | Oct 2023 | 20 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 15 | Feb 2024 | 15 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 18 | Mar 2025 | 18 |
Apr 2025 15 | Apr 2025 | 15 |
Aug 2025 17 | Aug 2025 | 17 |
Nov 2025 20 | Nov 2025 | 20 |
How Other Brands Compare
MICROSTRATEGY INC. is ranked #4 for NPS among its competitors. Qlik and Splunk come in first and second, with Tableau Software coming in at third. Among those competitors, it is the lowest valued company behind Splunk.
MICROSTRATEGY INC. |  Tableau Software |  Splunk |  Qlik | |
| Global Ranking | #- | #397 | #458 | #905 |
| NPS | 20 | 34 | 45 | 55 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $8.93B | - | $22.65B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MICROSTRATEGY INC. NPS by Gender
MICROSTRATEGY INC.'s NPS was rated 50 by Male customers on Comparably.
Male
50
MICROSTRATEGY INC.'s NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
MICROSTRATEGY INC.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MICROSTRATEGY INC. NPS by Usage
MICROSTRATEGY INC.'s NPS was rated the highest by customers who have used MICROSTRATEGY INC.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
MICROSTRATEGY INC. NPS vs. Competitors
Compared to its competitors, MICROSTRATEGY INC.'s NPS is rated right above Acuant, and is preceded by Domo, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Qlik | 55 |
| Splunk | 45 |
| Tableau Software | 34 |
 | Domo, Inc. | 25 |
| MICROSTRATEGY INC. | 20 |
 | Acuant | N/A |
 | Rosslyn Analytics | -100 |
MICROSTRATEGY INC. Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of MICROSTRATEGY INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MICROSTRATEGY INC. Customer Loyalty Score by Gender
MICROSTRATEGY INC.'s Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MICROSTRATEGY INC..
Male
78%
Yes
Female
N/A
Yes
MICROSTRATEGY INC. Customer Loyalty vs. Competitors
Compared to its competitors, MICROSTRATEGY INC.'s Customer Loyalty score is rated right above Domo, Inc., and is preceded by Splunk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Qlik | 88% |
| Tableau Software | 86% |
| Splunk | 83% |
| MICROSTRATEGY INC. | 77% |
| Domo, Inc. | 72% |
| Rosslyn Analytics | N/A |
| Acuant | N/A |
Unlock MICROSTRATEGY INC. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MICROSTRATEGY INC. Customer Loyalty vs. Competitors data and gain insights into your customers today.
MICROSTRATEGY INC. Product Quality
3.7/5
MICROSTRATEGY INC. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MICROSTRATEGY INC. overall Product Quality score rated by its users and customers.
MICROSTRATEGY INC. Product Information
MICROSTRATEGY INC. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. MICROSTRATEGY INC. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
MICROSTRATEGY INC.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MICROSTRATEGY INC.'s product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated MICROSTRATEGY INC. the lowest at 3.
- Website
- http://microstrategy.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Analytics Software
Data Analysis Software
Heatmap Software
Big Data Software
Predictive Analytics Software
Data Visualization Software
Financial Reporting Software
Quick Insights into MICROSTRATEGY INC. Product Quality
MICROSTRATEGY INC.'s Product Quality score was rated highest by customers who have used MICROSTRATEGY INC.'s products/services for 2 to 5 Years, and rated lowest by customers from the Sports & Entertainment industry.
Sign Up to unlock insights into how customers have ranked MICROSTRATEGY INC. Product Quality.
Ranked MICROSTRATEGY INC. Product Quality the Highest
Ranked MICROSTRATEGY INC. Product Quality the Lowest
MICROSTRATEGY INC. Product Quality Score by Gender
MICROSTRATEGY INC.'s Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MICROSTRATEGY INC..
Male
3.9/5
Female
N/A
MICROSTRATEGY INC. Product Quality Score by Usage
MICROSTRATEGY INC.'s Product Quality score was rated the highest by customers who have used MICROSTRATEGY INC.'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MICROSTRATEGY INC. Product Quality Score by Industry
MICROSTRATEGY INC.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Sports & Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MICROSTRATEGY INC. Product Quality vs. Competitors
Compared to its competitors, MICROSTRATEGY INC.'s Product Quality score is rated right above Rosslyn Analytics, and is preceded by Domo, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Qlik | 4.3/5 |
| Splunk | 4.2/5 |
| Tableau Software | 4/5 |
| Domo, Inc. | 3.7/5 |
| MICROSTRATEGY INC. | 3.7/5 |
| Rosslyn Analytics | N/A |
| Acuant | N/A |
Unlock MICROSTRATEGY INC. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MICROSTRATEGY INC. Product Quality vs. Competitors data and gain insights into your customers today.
MICROSTRATEGY INC. Pricing
MICROSTRATEGY INC. ROI & Value For Money
3.7/5
MICROSTRATEGY INC. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MICROSTRATEGY INC. overall ROI score rated by its users and customers.
MICROSTRATEGY INC. Pricing Plans
MICROSTRATEGY INC. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses MICROSTRATEGY INC.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into MICROSTRATEGY INC. ROI
MICROSTRATEGY INC.'s ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MICROSTRATEGY INC. ROI score.
Ranked MICROSTRATEGY INC. ROI the Highest
MICROSTRATEGY INC. ROI Score by Gender
MICROSTRATEGY INC.'s ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MICROSTRATEGY INC..
Male
3.6/5
Female
N/A
MICROSTRATEGY INC. ROI Score by Industry
MICROSTRATEGY INC.'s ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MICROSTRATEGY INC. Pricing vs. Competitors
Compared to its competitors, MICROSTRATEGY INC.'s ROI score is rated right above Rosslyn Analytics, and is preceded by Domo, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Qlik | 4.2/5 |
| Splunk | 4.1/5 |
| Tableau Software | 3.9/5 |
| Domo, Inc. | 3.8/5 |
| MICROSTRATEGY INC. | 3.7/5 |
| Rosslyn Analytics | N/A |
| Acuant | N/A |
Unlock MICROSTRATEGY INC. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MICROSTRATEGY INC. ROI vs. Competitors data and gain insights into your customers today.
MICROSTRATEGY INC. Customer Satisfaction (CSAT)
MICROSTRATEGY INC. Customer Satisfaction (CSAT) Score
62 / 100
MICROSTRATEGY INC. has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MICROSTRATEGY INC. Customer Satisfaction
MICROSTRATEGY INC.'s Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked MICROSTRATEGY INC. Customer Satisfaction.
Ranked MICROSTRATEGY INC. Customer Satisfaction the Highest
MICROSTRATEGY INC. Customer Satisfaction Score by Gender
MICROSTRATEGY INC.'s Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MICROSTRATEGY INC..
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
MICROSTRATEGY INC. Customer Satisfaction vs. Competitors
Compared to its competitors, MICROSTRATEGY INC.'s Customer Satisfaction score is rated right above Rosslyn Analytics, and is preceded by Tableau Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Splunk | 78% |
| Qlik | 73% |
| Domo, Inc. | 66% |
| Tableau Software | 64% |
| MICROSTRATEGY INC. | 62% |
| Rosslyn Analytics | 0% |
| Acuant | 0% |
Unlock MICROSTRATEGY INC. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MICROSTRATEGY INC. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MICROSTRATEGY INC. Customer Service
3.5/5
MICROSTRATEGY INC. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MICROSTRATEGY INC. overall Customer Service score rated by its users and customers.
About MICROSTRATEGY INC.'s Customer Service
Address
1850 Towers Crescent Plaza, Tysons Corner, VA 22182
Website
http://microstrategy.com
Phone Number
703-848-8600
MICROSTRATEGY INC.'s Social Links
Quick Insights into MICROSTRATEGY INC. Customer Service
MICROSTRATEGY INC.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked MICROSTRATEGY INC. Customer Service score.
Ranked MICROSTRATEGY INC. Customer Service the Highest
MICROSTRATEGY INC. Customer Service Score by Gender
MICROSTRATEGY INC.'s Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MICROSTRATEGY INC..
Male
3.7/5
Female
N/A
MICROSTRATEGY INC. Customer Service vs. Competitors
Compared to its competitors, MICROSTRATEGY INC.'s Customer Service score is rated right above Rosslyn Analytics, and is preceded by Tableau Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qlik | 4.2/5 |
| Splunk | 4.1/5 |
| Domo, Inc. | 3.9/5 |
| Tableau Software | 3.7/5 |
| MICROSTRATEGY INC. | 3.5/5 |
| Rosslyn Analytics | N/A |
| Acuant | N/A |
Unlock MICROSTRATEGY INC. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MICROSTRATEGY INC. Customer Service vs. Competitors data and gain insights into your customers today.
MICROSTRATEGY INC. as an Employer
3.0/5
MICROSTRATEGY INC. has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
MICROSTRATEGY INC. scored a 20 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of MICROSTRATEGY INC. would recommend the brand to a friend. ENPS measures how likely MICROSTRATEGY INC. employees would recommend working at MICROSTRATEGY INC. to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
