-34
NPS
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MicroTech
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About MicroTech's Brand
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. Among its major competitors, MicroTech is ranked in 8th place for NPS while immixGroup is 1st, and RoundTower Technologies is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
MicroTech Ranking
- #4 / 4 of its competitors
MicroTech NPS
MicroTech's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether MicroTech's customers would recommend using the product based on a scale of -100 to 100.
MicroTech Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
MicroTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
How Other Brands Compare
MicroTech is ranked #4 for NPS among its competitors. immixGroup and Dell Technologies come in first and second, with Redapt coming in at third.
MicroTech |  Dell Technologies |  Redapt |  immixGroup | |
| Global Ranking | #- | #121 | #- | #- |
| NPS | -34 | 17 | -34 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $58.48B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MicroTech NPS vs. Competitors
Compared to its competitors, MicroTech's NPS is rated right below Redapt.
| COMPANY | NPS Score | |
|---|---|---|
| immixGroup | 100 |
 | RoundTower Technologies | 100 |
 | Versature | 55 |
| Dell Technologies | 17 |
 | Battelle Memorial Institute | 0 |
 | Intelligent Decisions | N/A |
 | Sopra Steria | -20 |
| Redapt | -34 |
| MicroTech | -34 |
MicroTech Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MicroTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MicroTech Customer Loyalty vs. Competitors
Compared to its competitors, MicroTech's Customer Loyalty score is rated right above RoundTower Technologies, and is preceded by Redapt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dell Technologies | 78% |
| Battelle Memorial Institute | 74% |
| Sopra Steria | 73% |
| Redapt | 53% |
| MicroTech | 53% |
| RoundTower Technologies | 10% |
| immixGroup | N/A |
| Versature | N/A |
| Intelligent Decisions | N/A |
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MicroTech Product Quality
2.8/5
MicroTech has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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MicroTech Product Information
MicroTech’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.microtech.net
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
MicroTech Product Quality vs. Competitors
Compared to its competitors, MicroTech's Product Quality score is rated right above Intelligent Decisions, and is preceded by Redapt.
| COMPANY | Product Quality Score | |
|---|---|---|
| immixGroup | 5/5 |
| RoundTower Technologies | 5/5 |
| Versature | 4.1/5 |
| Battelle Memorial Institute | 4/5 |
| Dell Technologies | 3.5/5 |
| Sopra Steria | 3.1/5 |
| Redapt | 3/5 |
| MicroTech | 2.8/5 |
| Intelligent Decisions | N/A |
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MicroTech Pricing
MicroTech ROI & Value For Money
3.2/5
MicroTech has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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MicroTech Pricing vs. Competitors
Compared to its competitors, MicroTech's ROI score is rated right above Redapt, and is preceded by Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| RoundTower Technologies | 5/5 |
| Versature | 4.2/5 |
| Battelle Memorial Institute | 4.1/5 |
| Dell Technologies | 3.5/5 |
| MicroTech | 3.2/5 |
| Redapt | 3/5 |
| Sopra Steria | 2.7/5 |
| immixGroup | N/A |
| Intelligent Decisions | N/A |
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MicroTech Customer Satisfaction (CSAT)
MicroTech Customer Satisfaction (CSAT) Score
50 / 100
MicroTech has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MicroTech Customer Satisfaction vs. Competitors
Compared to its competitors, MicroTech's Customer Satisfaction score is rated right above Redapt, and is preceded by Sopra Steria.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| immixGroup | 100% |
| Battelle Memorial Institute | 72% |
| Dell Technologies | 68% |
| Sopra Steria | 50% |
| MicroTech | 50% |
| Redapt | 33% |
| RoundTower Technologies | 0% |
| Versature | 0% |
| Intelligent Decisions | 0% |
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MicroTech Customer Service
3.3/5
MicroTech has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About MicroTech's Customer Service
Address
8330 Boone Blvd., Suite 600, Vienna, VA 22182
Website
http://www.microtech.net
Phone Number
703-891-1073
MicroTech Customer Service vs. Competitors
Compared to its competitors, MicroTech's Customer Service score is rated right above Sopra Steria, and is preceded by Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| RoundTower Technologies | 5/5 |
| Versature | 5/5 |
| Battelle Memorial Institute | 3.9/5 |
| Dell Technologies | 3.4/5 |
| MicroTech | 3.3/5 |
| Sopra Steria | 3/5 |
| Redapt | 3/5 |
| immixGroup | N/A |
| Intelligent Decisions | N/A |
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MicroTech as an Employer
4.6/5
MicroTech has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MicroTech scored a -34 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of MicroTech would recommend the brand to a friend. ENPS measures how likely MicroTech employees would recommend working at MicroTech to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
