-6
NPS
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MidAmerican Energy Company
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About MidAmerican Energy Company's Brand
MidAmerican Energy Company is an electric and natural gas service provider in Iowa. Among its major competitors, MidAmerican Energy Company is ranked in 2nd place for NPS while Berkshire Hathaway is 1st, and Alliant Energy Corporation is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
MidAmerican Energy Company Ranking
- #2 / 4 of its competitors
MidAmerican Energy Company NPS
MidAmerican Energy Company's Net Promoter Score (NPS) is a -6 with 39% Promoters, 16% Passives, and 45% Detractors. Net Promoter Score tracks whether MidAmerican Energy Company's customers would recommend using the product based on a scale of -100 to 100.
MidAmerican Energy Company Overall NPS
| 39% | Promoters |
|---|---|
| 16% | Passives |
| 45% | Detractors |
MidAmerican Energy Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -1 | Oct 2022 | -1 |
Nov 2022 -6 | Nov 2022 | -6 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 4 | Jun 2023 | 4 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
Apr 2024 -4 | Apr 2024 | -4 |
May 2024 -8 | May 2024 | -8 |
Jun 2024 -11 | Jun 2024 | -11 |
Jan 2025 -7 | Jan 2025 | -7 |
Jul 2025 -4 | Jul 2025 | -4 |
Aug 2025 -6 | Aug 2025 | -6 |
How Other Brands Compare
MidAmerican Energy Company is ranked second for NPS among its competitors. Berkshire Hathaway and Alliant Energy Corporation come in first and third, with Xcel Energy coming in at #4.
MidAmerican Energy Company |  Berkshire Hathaway |  Xcel Energy |  Alliant Energy Corporation | |
| Global Ranking | #- | #360 | #702 | #- |
| NPS | -6 | 20 | -42 | -25 |
| Valuation Updated every 24 hours for public companies | - | - | $35.91B | $13.53B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MidAmerican Energy Company NPS by Gender
Female customers rated MidAmerican Energy Company's NPS 6 points higher than Male customers.
Male
-40
MidAmerican Energy Company's NPS was rated -40 by Male customers on Comparably.
10%
Promoters
40%
Passives
50%
Detractors
Female
-34
MidAmerican Energy Company's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
MidAmerican Energy Company NPS by Ethnicity
MidAmerican Energy Company's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
Other -67 | Other | -67 |
MidAmerican Energy Company NPS by Age
MidAmerican Energy Company's NPS was rated -33 points by customers ages 18-25 on Comparably.
MidAmerican Energy Company NPS by Usage
MidAmerican Energy Company's NPS was rated the highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
Over 10 Years 13 | Over 10 Years | 13 |
MidAmerican Energy Company NPS vs. Competitors
Compared to its competitors, MidAmerican Energy Company's NPS is rated right above Alliant Energy Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
| MidAmerican Energy Company | -6 |
| Alliant Energy Corporation | -25 |
 | MediaCom | -27 |
| Xcel Energy | -42 |
MidAmerican Energy Company Customer Reviews
Out of the 3 MidAmerican Energy Company customer reviews 2 were positive and 1 was constructive. MidAmerican Energy Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MidAmerican Energy Company Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of MidAmerican Energy Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MidAmerican Energy Company Customer Loyalty Score by Gender
Male customers rated MidAmerican Energy Company's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
MidAmerican Energy Company Customer Loyalty Score by Ethnicity
MidAmerican Energy Company's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MidAmerican Energy Company.
74
out of 100
Caucasian
100
out of 100
Other
MidAmerican Energy Company Customer Loyalty Score by Age
MidAmerican Energy Company's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
MidAmerican Energy Company Customer Loyalty Score by Usage
MidAmerican Energy Company's Customer Loyalty score was rated the highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MidAmerican Energy Company Customer Loyalty vs. Competitors
Compared to its competitors, MidAmerican Energy Company's Customer Loyalty score is rated right above Xcel Energy, and is preceded by MediaCom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alliant Energy Corporation | 85% |
| Berkshire Hathaway | 78% |
| MediaCom | 78% |
| MidAmerican Energy Company | 76% |
| Xcel Energy | 74% |
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MidAmerican Energy Company Product Quality
3.4/5
MidAmerican Energy Company has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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MidAmerican Energy Company Product Information
MidAmerican Energy Company’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Small Business Services
Quick Insights into MidAmerican Energy Company Product Quality
MidAmerican Energy Company's Product Quality score was rated highest by customers who have used MidAmerican Energy Company's products/services for 1 to 2 Years, and rated lowest by customers who have used MidAmerican Energy Company's products/services for 2 to 5 Years.
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Ranked MidAmerican Energy Company Product Quality the Highest
Ranked MidAmerican Energy Company Product Quality the Lowest
MidAmerican Energy Company Product Quality Score by Gender
Female customers rated MidAmerican Energy Company's Product Quality score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
MidAmerican Energy Company Product Quality Score by Ethnicity
MidAmerican Energy Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 3 | Other | 3 |
MidAmerican Energy Company Product Quality Score by Age
MidAmerican Energy Company's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
MidAmerican Energy Company Product Quality Score by Usage
MidAmerican Energy Company's Product Quality score was rated the highest by customers who have used MidAmerican Energy Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MidAmerican Energy Company Product Quality vs. Competitors
Compared to its competitors, MidAmerican Energy Company's Product Quality score is rated right above Alliant Energy Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| MidAmerican Energy Company | 3.4/5 |
| Alliant Energy Corporation | 3/5 |
| MediaCom | 2.9/5 |
| Xcel Energy | 2.6/5 |
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MidAmerican Energy Company Pricing
MidAmerican Energy Company ROI & Value For Money
3/5
MidAmerican Energy Company has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into MidAmerican Energy Company ROI
MidAmerican Energy Company's ROI score was rated highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and rated lowest by customers who have used MidAmerican Energy Company's products/services for 2 to 5 Years.
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Ranked MidAmerican Energy Company ROI the Highest
Ranked MidAmerican Energy Company ROI the Lowest
MidAmerican Energy Company ROI Score by Gender
Male customers rated MidAmerican Energy Company's ROI score 0.1 stars higher than Female customers.
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Male
2.7/5
Female
2.6/5
MidAmerican Energy Company ROI Score by Ethnicity
MidAmerican Energy Company's ROI score was rated 2.8 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.8 | Other | 2.8 |
MidAmerican Energy Company ROI Score by Age
MidAmerican Energy Company's ROI score was rated 2.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
MidAmerican Energy Company ROI Score by Usage
MidAmerican Energy Company's ROI score was rated the highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MidAmerican Energy Company Pricing vs. Competitors
Compared to its competitors, MidAmerican Energy Company's ROI score is rated right above Alliant Energy Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| MidAmerican Energy Company | 3/5 |
| Alliant Energy Corporation | 2.9/5 |
| MediaCom | 2.6/5 |
| Xcel Energy | 2.2/5 |
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MidAmerican Energy Company Customer Satisfaction (CSAT)
MidAmerican Energy Company Customer Satisfaction (CSAT) Score
65 / 100
MidAmerican Energy Company has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
45%
Satisfied
20%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MidAmerican Energy Company Customer Satisfaction
MidAmerican Energy Company's Customer Satisfaction score was rated highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and rated lowest by customers who have used MidAmerican Energy Company's products/services for 2 to 5 Years.
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Ranked MidAmerican Energy Company Customer Satisfaction the Highest
Ranked MidAmerican Energy Company Customer Satisfaction the Lowest
MidAmerican Energy Company Customer Satisfaction Score by Gender
MidAmerican Energy Company's Customer Satisfaction score was rated 56 by Male customers on Comparably.
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56 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
MidAmerican Energy Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MidAmerican Energy Company's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
44%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
MidAmerican Energy Company Customer Satisfaction Score by Usage
MidAmerican Energy Company's Customer Satisfaction score was rated the highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MidAmerican Energy Company Customer Satisfaction vs. Competitors
Compared to its competitors, MidAmerican Energy Company's Customer Satisfaction score is rated right above MediaCom, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| MidAmerican Energy Company | 65% |
| MediaCom | 41% |
| Alliant Energy Corporation | 33% |
| Xcel Energy | 32% |
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MidAmerican Energy Company Customer Service
3.3/5
MidAmerican Energy Company has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About MidAmerican Energy Company's Customer Service
Address
P.O. Box 657, Des Moines, IA 50306
Website
https://www.midamericanenergy.com
Phone Number
(888)427-5632
Quick Insights into MidAmerican Energy Company Customer Service
MidAmerican Energy Company's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used MidAmerican Energy Company's products/services for 2 to 5 Years.
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Ranked MidAmerican Energy Company Customer Service the Highest
Ranked MidAmerican Energy Company Customer Service the Lowest
MidAmerican Energy Company Customer Service Score by Gender
Female customers rated MidAmerican Energy Company's Customer Service score 0.2 stars higher than Male customers.
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Male
2.8/5
Female
3/5
MidAmerican Energy Company Customer Service Score by Ethnicity
MidAmerican Energy Company's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.6 | Other | 3.6 |
MidAmerican Energy Company Customer Service Score by Age
MidAmerican Energy Company's Customer Service score was rated 2.6 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
MidAmerican Energy Company Customer Service Score by Usage
MidAmerican Energy Company's Customer Service score was rated the highest by customers who have used MidAmerican Energy Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MidAmerican Energy Company Customer Service vs. Competitors
Compared to its competitors, MidAmerican Energy Company's Customer Service score is rated right above Alliant Energy Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| MidAmerican Energy Company | 3.3/5 |
| Alliant Energy Corporation | 3.1/5 |
| MediaCom | 2.7/5 |
| Xcel Energy | 2.4/5 |
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MidAmerican Energy Company as an Employer
3.5/5
MidAmerican Energy Company has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of MidAmerican Energy Company
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MidAmerican Energy Company scored a -6 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of MidAmerican Energy Company would recommend the brand to a friend. ENPS measures how likely MidAmerican Energy Company employees would recommend working at MidAmerican Energy Company to a friend.
Net Promoter Score
-6
NPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
