MindGym NPS & Customer Reviews

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MindGym

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MindGym

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About MindGym's Brand

We’re MindGym. We’re behaviour change specialists. We equip ambitious companies to be ready for tomorrow. Among its major competitors, MindGym is ranked in 3rd place for NPS while Right Management is 1st, and Headspace is 2nd.Their current market cap is $28.97M

Brand at a Glance

58%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

MindGym Ranking

^#3 / 4 of its competitors

MindGym NPS

MindGym's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether MindGym's customers would recommend using the product based on a scale of -100 to 100.

MindGym Overall NPS

NPS

47%	Promoters
20%	Passives
33%	Detractors

MindGym NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2020 100	Jun 2020	100
Jan 2021 100	Jan 2021	100
Feb 2021 100	Feb 2021	100
Apr 2021 50	Apr 2021	50
Sep 2021 40	Sep 2021	40
Oct 2021 49	Oct 2021	49
Mar 2022 13	Mar 2022	13
Apr 2022 10	Apr 2022	10
Jul 2022 18	Jul 2022	18
Mar 2023 16	Mar 2023	16
Oct 2024 6	Oct 2024	6
Mar 2025 13	Mar 2025	13

How Other Brands Compare

MindGym is ranked third for NPS among its competitors. Right Management and Headspace come in first and second, with BetterUp coming in at #4. Among those competitors, it is the lowest valued company behind Right Management.

	MindGym	Headspace	Right Management	BetterUp
Global Ranking	#-	#18	#-	#-
NPS	14	41	49	-7
Valuation Updated every 24 hours for public companies	$28.97M	$350.00M	$5.57B	$450.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MindGym NPS vs. Competitors

Compared to its competitors, MindGym's NPS is rated right above Profiles International, and is preceded by Headspace.

COMPANY		NPS Score
	Right Management	49
	Headspace	41
	MindGym	14
	Profiles International	N/A
	BetterUp	-7
	RiseSmart	-17

MindGym Customer Loyalty

58%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

58% of MindGym users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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58%

42%

MindGym Customer Loyalty vs. Competitors

Compared to its competitors, MindGym's Customer Loyalty score is rated right above RiseSmart, and is preceded by BetterUp.

COMPANY		Customer Loyalty Score
	Headspace	82%
	Right Management	81%
	BetterUp	74%
	MindGym	58%
	RiseSmart	49%
	Profiles International	N/A

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MindGym Product Quality

3.6/5

MindGym has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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MindGym Product Information

MindGym’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website: https://themindgym.com/

Company Size: 201-500 Employees

Industry

Professional Services

MindGym Product Quality vs. Competitors

Compared to its competitors, MindGym's Product Quality score is rated right above RiseSmart, and is preceded by BetterUp.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Right Management	3.8/5
	BetterUp	3.8/5
	MindGym	3.6/5
	RiseSmart	3.4/5
	Profiles International	N/A

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MindGym Pricing

MindGym ROI & Value For Money

3.6/5

MindGym has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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MindGym Pricing vs. Competitors

Compared to its competitors, MindGym's ROI score is rated right above BetterUp, and is preceded by Right Management.

COMPANY		Pricing Score
	Headspace	3.9/5
	Right Management	3.8/5
	MindGym	3.6/5
	BetterUp	3.3/5
	RiseSmart	2.9/5
	Profiles International	N/A

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MindGym Customer Satisfaction (CSAT)

MindGym Customer Satisfaction (CSAT) Score

63 / 100

MindGym has an overall Customer Satisfaction score of 63 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	38%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

25%

Satisfied

38%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

MindGym Customer Satisfaction vs. Competitors

Compared to its competitors, MindGym's Customer Satisfaction score is rated right above RiseSmart, and is preceded by BetterUp.

COMPANY		Customer Satisfaction (CSAT) Score
	Right Management	100%
	Headspace	84%
	BetterUp	77%
	MindGym	62%
	RiseSmart	17%
	Profiles International	0%

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MindGym Customer Service

3.6/5

MindGym has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About MindGym's Customer Service

Address

160 Kensington High Street, London, MN W8 7RG United Kingdom

Website

https://themindgym.com/

Phone Number

+4420 7376 0626/+1646 649

MindGym's Social Links

MindGym Customer Service vs. Competitors

Compared to its competitors, MindGym's Customer Service score is rated right above BetterUp, and is preceded by Headspace.

COMPANY		Customer Service Score
	Right Management	3.9/5
	Headspace	3.9/5
	MindGym	3.6/5
	BetterUp	3.3/5
	RiseSmart	3.3/5
	Profiles International	N/A

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MindGym as an Employer

3.8/5

MindGym has a 3.8/5 stars for its overall company culture rated by their employees

top

50%

CEO of MindGym

Octavius Black

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MindGym scored a 14 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of MindGym would recommend the brand to a friend. ENPS measures how likely MindGym employees would recommend working at MindGym to a friend.

Net Promoter Score

NPS Score

47%	Promoters
20%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
18%	Passive
39%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail