100
NPS
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Mirrorfly
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About Mirrorfly's Brand
MirrorFly is a custom CPaaS provider powering businesses and enterprises with real-time communication, such as instant messaging, voice calls, and video conferencing through Chat APIs and SDKs. Regardless of the use case, tech stack, and devices, MirrorFly supports brands across the world to build their own chat platform with complete customization and zero limitations. https://www.mirrorfly.com/ Among its major competitors, Mirrorfly is ranked in 2nd place for NPS while Agora.io is 1st, and SendBird is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Mirrorfly Ranking
- #2 / 4 of its competitors
Mirrorfly NPS
Mirrorfly's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mirrorfly's customers would recommend using the product based on a scale of -100 to 100.
Mirrorfly Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mirrorfly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
Mirrorfly is ranked second for NPS among its competitors. Agora.io and SendBird come in first and third, with Twilio Inc. coming in at #4.
Mirrorfly |  Twilio Inc. |  Agora.io |  SendBird | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 100 | 31 | 100 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $400.00M | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mirrorfly NPS by Gender
Mirrorfly's NPS was rated 100 by Female customers on Comparably.
Female
100
Mirrorfly's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Mirrorfly's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Mirrorfly NPS by Ethnicity
Mirrorfly's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Mirrorfly Customer Reviews
Out of the 2 Mirrorfly customer reviews 2 were positive and 0 were constructive. Mirrorfly customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Mirrorfly Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mirrorfly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mirrorfly Customer Loyalty Score by Gender
Mirrorfly's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Mirrorfly Customer Loyalty Score by Ethnicity
Mirrorfly's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mirrorfly.
100
out of 100
Other
Mirrorfly Customer Loyalty vs. Competitors
Compared to its competitors, Mirrorfly's Customer Loyalty score is rated right above Zoho, and is preceded by Agora.io.
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Mirrorfly Product Quality
3.8/5
Mirrorfly has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Mirrorfly Product Information
Mirrorfly’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.mirrorfly.com/
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Mirrorfly Product Quality
Mirrorfly's Product Quality score was rated highest by Female customers.
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Ranked Mirrorfly Product Quality the Highest
Mirrorfly Product Quality Score by Gender
Mirrorfly's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Mirrorfly Product Quality Score by Ethnicity
Mirrorfly's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mirrorfly.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Mirrorfly Product Quality vs. Competitors
Compared to its competitors, Mirrorfly's Product Quality score is rated right above Agora.io, and is preceded by Twilio Inc..
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VS
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Mirrorfly Pricing
Mirrorfly ROI & Value For Money
3.9/5
Mirrorfly has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Mirrorfly ROI
Mirrorfly's ROI score was rated highest by Female customers.
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Ranked Mirrorfly ROI the Highest
Mirrorfly ROI Score by Gender
Mirrorfly's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Mirrorfly ROI Score by Ethnicity
Mirrorfly's ROI score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mirrorfly.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Mirrorfly Pricing vs. Competitors
Compared to its competitors, Mirrorfly's ROI score is rated right above Twilio Inc., and is preceded by SendBird.
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Mirrorfly Customer Satisfaction (CSAT)
Mirrorfly Customer Satisfaction (CSAT) Score
100 / 100
Mirrorfly has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mirrorfly Customer Satisfaction
Mirrorfly's Customer Satisfaction score was rated highest by Female customers.
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Ranked Mirrorfly Customer Satisfaction the Highest
Mirrorfly Customer Satisfaction Score by Gender
Mirrorfly's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mirrorfly.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mirrorfly Customer Satisfaction Score by Ethnicity
CSAT according to Other
Mirrorfly's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Mirrorfly Customer Satisfaction vs. Competitors
Compared to its competitors, Mirrorfly's Customer Satisfaction score is rated right above Zoho.
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Mirrorfly Customer Service
3.9/5
Mirrorfly has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mirrorfly's Customer Service
Address
Willow Square, 8th Floor, Plot No. 8,9 & 10, 1st Street, Thiru Vi Ka Industrial Estate, Guindy,, 600032 India
Website
https://www.mirrorfly.com/
Mirrorfly's Social Links
Quick Insights into Mirrorfly Customer Service
Mirrorfly's Customer Service score was rated highest by Female customers.
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Ranked Mirrorfly Customer Service the Highest
Mirrorfly Customer Service Score by Gender
Mirrorfly's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mirrorfly.
Female
4.5/5
Male
N/A
Mirrorfly Customer Service Score by Ethnicity
Mirrorfly's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mirrorfly.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Mirrorfly Customer Service vs. Competitors
Compared to its competitors, Mirrorfly's Customer Service score is rated right above Twilio Inc., and is preceded by Zoho.
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Consumer vs. Employees
Mirrorfly scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mirrorfly would recommend the brand to a friend. ENPS measures how likely Mirrorfly employees would recommend working at Mirrorfly to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
