-94
NPS
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Mitchell Gold + Bob Williams
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About Mitchell Gold + Bob Williams' Brand
"Mitchell Gold + Bob Williams is a manufacturer and retailer of dining, bedroom, office and outdoor furniture." Among its major competitors, Mitchell Gold + Bob Williams is ranked in 5th place for NPS while RH is 1st, and Art Van Furniture is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Mitchell Gold + Bob Williams Ranking
- #4 / 4 of its competitors
Mitchell Gold + Bob Williams NPS
Mitchell Gold + Bob Williams's Net Promoter Score (NPS) is a -94 with 3% Promoters, 0% Passives, and 97% Detractors. Net Promoter Score tracks whether Mitchell Gold + Bob Williams's customers would recommend using the product based on a scale of -100 to 100.
Mitchell Gold + Bob Williams Overall NPS
| 3% | Promoters |
|---|---|
| 0% | Passives |
| 97% | Detractors |
Mitchell Gold + Bob Williams NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -85 | Apr 2023 | -85 |
Jun 2023 -87 | Jun 2023 | -87 |
Jul 2023 -91 | Jul 2023 | -91 |
Aug 2023 -91 | Aug 2023 | -91 |
Sep 2023 -93 | Sep 2023 | -93 |
Dec 2023 -93 | Dec 2023 | -93 |
Aug 2025 -93 | Aug 2025 | -93 |
Dec 2025 -93 | Dec 2025 | -93 |
How Other Brands Compare
Mitchell Gold + Bob Williams is ranked #4 for NPS among its competitors. RH and Art Van Furniture come in first and second, with West Elm coming in at third.
Mitchell Gold + Bob Williams |  RH |  West Elm |  Art Van Furniture | |
| Global Ranking | #- | #932 | #- | #- |
| NPS | -94 | 20 | -85 | 10 |
| Valuation Updated every 24 hours for public companies | - | $10.31B | $13.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitchell Gold + Bob Williams NPS by Gender
Male customers rated Mitchell Gold + Bob Williams's NPS 40 points higher than Female customers.
Male
-60
Mitchell Gold + Bob Williams's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-100
Mitchell Gold + Bob Williams's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Mitchell Gold + Bob Williams NPS by Ethnicity
Mitchell Gold + Bob Williams's NPS was rated -88 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Mitchell Gold + Bob Williams NPS by Age
Mitchell Gold + Bob Williams's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Mitchell Gold + Bob Williams NPS by Usage
Mitchell Gold + Bob Williams's NPS was rated the highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
Mitchell Gold + Bob Williams NPS vs. Competitors
Compared to its competitors, Mitchell Gold + Bob Williams's NPS is rated right below West Elm.
| COMPANY | NPS Score | |
|---|---|---|
| RH | 20 |
| Art Van Furniture | 10 |
 | Crate and Barrel | -23 |
| West Elm | -85 |
| Mitchell Gold + Bob Williams | -94 |
Mitchell Gold + Bob Williams Customer Reviews
Out of the 2 Mitchell Gold + Bob Williams customer reviews 1 was positive and 1 was constructive. Mitchell Gold + Bob Williams customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mitchell Gold + Bob Williams Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Mitchell Gold + Bob Williams users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mitchell Gold + Bob Williams Customer Loyalty Score by Gender
Male customers rated Mitchell Gold + Bob Williams's Customer Loyalty score 12% higher than Female customers.
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Male
64%
Yes
Female
52%
Yes
Mitchell Gold + Bob Williams Customer Loyalty Score by Ethnicity
Mitchell Gold + Bob Williams's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
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61
out of 100
Caucasian
Mitchell Gold + Bob Williams Customer Loyalty Score by Age
Mitchell Gold + Bob Williams's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 60% | 51-55 | 60% |
66+ 33% | 66+ | 33% |
Mitchell Gold + Bob Williams Customer Loyalty Score by Usage
Mitchell Gold + Bob Williams's Customer Loyalty score was rated the highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mitchell Gold + Bob Williams Customer Loyalty Score by Industry
Mitchell Gold + Bob Williams's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mitchell Gold + Bob Williams Customer Loyalty vs. Competitors
Compared to its competitors, Mitchell Gold + Bob Williams's Customer Loyalty score is rated right below West Elm.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Art Van Furniture | 90% |
| RH | 70% |
| Crate and Barrel | 65% |
| West Elm | 55% |
| Mitchell Gold + Bob Williams | 55% |
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Mitchell Gold + Bob Williams Product Quality
1.5/5
Mitchell Gold + Bob Williams has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Mitchell Gold + Bob Williams Product Information
Mitchell Gold + Bob Williams’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mitchell Gold + Bob Williams's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mitchell Gold + Bob Williams the lowest at 1.5.
- Website
- mgbwhome.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into Mitchell Gold + Bob Williams Product Quality
Mitchell Gold + Bob Williams's Product Quality score was rated highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and rated lowest by customers who have used Mitchell Gold + Bob Williams's products/services for Less than 1 Year.
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Ranked Mitchell Gold + Bob Williams Product Quality the Highest
Ranked Mitchell Gold + Bob Williams Product Quality the Lowest
Mitchell Gold + Bob Williams Product Quality Score by Gender
Male customers rated Mitchell Gold + Bob Williams's Product Quality score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Mitchell Gold + Bob Williams Product Quality Score by Ethnicity
Mitchell Gold + Bob Williams's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mitchell Gold + Bob Williams Product Quality Score by Age
Mitchell Gold + Bob Williams's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Mitchell Gold + Bob Williams Product Quality Score by Usage
Mitchell Gold + Bob Williams's Product Quality score was rated the highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mitchell Gold + Bob Williams Product Quality Score by Industry
Mitchell Gold + Bob Williams's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mitchell Gold + Bob Williams Product Quality vs. Competitors
Compared to its competitors, Mitchell Gold + Bob Williams's Product Quality score is rated right below West Elm.
| COMPANY | Product Quality Score | |
|---|---|---|
| Art Van Furniture | 3.8/5 |
| RH | 3.7/5 |
| Crate and Barrel | 3/5 |
| West Elm | 1.5/5 |
| Mitchell Gold + Bob Williams | 1.5/5 |
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Mitchell Gold + Bob Williams Pricing
Mitchell Gold + Bob Williams ROI & Value For Money
1.6/5
Mitchell Gold + Bob Williams has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Mitchell Gold + Bob Williams Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Mitchell Gold + Bob Williams.
Quick Insights into Mitchell Gold + Bob Williams ROI
Mitchell Gold + Bob Williams's ROI score was rated highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and rated lowest by customers who have used Mitchell Gold + Bob Williams's products/services for Less than 1 Year.
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Ranked Mitchell Gold + Bob Williams ROI the Highest
Ranked Mitchell Gold + Bob Williams ROI the Lowest
Mitchell Gold + Bob Williams ROI Score by Gender
Male customers rated Mitchell Gold + Bob Williams's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Mitchell Gold + Bob Williams ROI Score by Ethnicity
Mitchell Gold + Bob Williams's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mitchell Gold + Bob Williams.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mitchell Gold + Bob Williams ROI Score by Age
Mitchell Gold + Bob Williams's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mitchell Gold + Bob Williams.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Mitchell Gold + Bob Williams ROI Score by Usage
Mitchell Gold + Bob Williams's ROI score was rated the highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mitchell Gold + Bob Williams ROI Score by Industry
Mitchell Gold + Bob Williams's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mitchell Gold + Bob Williams Pricing vs. Competitors
Compared to its competitors, Mitchell Gold + Bob Williams's ROI score is rated right above West Elm, and is preceded by Art Van Furniture.
| COMPANY | Pricing Score | |
|---|---|---|
| RH | 3.6/5 |
| Crate and Barrel | 2.7/5 |
| Art Van Furniture | 2.4/5 |
| Mitchell Gold + Bob Williams | 1.6/5 |
| West Elm | 1.5/5 |
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Mitchell Gold + Bob Williams Customer Satisfaction (CSAT)
Mitchell Gold + Bob Williams Customer Satisfaction (CSAT) Score
4 / 100
Mitchell Gold + Bob Williams has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mitchell Gold + Bob Williams Customer Satisfaction
Mitchell Gold + Bob Williams's Customer Satisfaction score was rated highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Mitchell Gold + Bob Williams Customer Satisfaction the Highest
Ranked Mitchell Gold + Bob Williams Customer Satisfaction the Lowest
Mitchell Gold + Bob Williams Customer Satisfaction Score by Gender
Male customers rated Mitchell Gold + Bob Williams's Customer Satisfaction score 0 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 92% |
Mitchell Gold + Bob Williams Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mitchell Gold + Bob Williams' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
88%
Mitchell Gold + Bob Williams Customer Satisfaction Score by Age
Mitchell Gold + Bob Williams's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 11% | |||||||||||||||
| 66+ | 0% |
Mitchell Gold + Bob Williams Customer Satisfaction Score by Usage
Mitchell Gold + Bob Williams's Customer Satisfaction score was rated the highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mitchell Gold + Bob Williams Customer Satisfaction Score by Industry
Mitchell Gold + Bob Williams's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
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"title": "Mitchell Gold + Bob Williams Customer Satisfaction Score by Industry",
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}Mitchell Gold + Bob Williams Customer Satisfaction vs. Competitors
Compared to its competitors, Mitchell Gold + Bob Williams's Customer Satisfaction score is rated right below West Elm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Art Van Furniture | 67% |
| RH | 64% |
| Crate and Barrel | 44% |
| West Elm | 11% |
| Mitchell Gold + Bob Williams | 4% |
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Mitchell Gold + Bob Williams Customer Service
1.5/5
Mitchell Gold + Bob Williams has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Mitchell Gold + Bob Williams's Customer Service
Address
Taylorsville, NC
Website
mgbwhome.com
Quick Insights into Mitchell Gold + Bob Williams Customer Service
Mitchell Gold + Bob Williams's Customer Service score was rated highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Mitchell Gold + Bob Williams Customer Service the Highest
Ranked Mitchell Gold + Bob Williams Customer Service the Lowest
Mitchell Gold + Bob Williams Customer Service Score by Gender
Mitchell Gold + Bob Williams's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Mitchell Gold + Bob Williams Customer Service Score by Ethnicity
Mitchell Gold + Bob Williams's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mitchell Gold + Bob Williams.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mitchell Gold + Bob Williams Customer Service Score by Age
Mitchell Gold + Bob Williams's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mitchell Gold + Bob Williams Customer Service Score by Usage
Mitchell Gold + Bob Williams's Customer Service score was rated the highest by customers who have used Mitchell Gold + Bob Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mitchell Gold + Bob Williams Customer Service Score by Industry
Mitchell Gold + Bob Williams's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Mitchell Gold + Bob Williams Customer Service vs. Competitors
Compared to its competitors, Mitchell Gold + Bob Williams's Customer Service score is rated right above West Elm, and is preceded by Crate and Barrel.
| COMPANY | Customer Service Score | |
|---|---|---|
| RH | 3.8/5 |
| Art Van Furniture | 2.8/5 |
| Crate and Barrel | 2.5/5 |
| Mitchell Gold + Bob Williams | 1.5/5 |
| West Elm | 1.5/5 |
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Mitchell Gold + Bob Williams as an Employer
2.4/5
Mitchell Gold + Bob Williams has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Mitchell Gold + Bob Williams
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mitchell Gold + Bob Williams scored a -94 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitchell Gold + Bob Williams would recommend the brand to a friend. ENPS measures how likely Mitchell Gold + Bob Williams employees would recommend working at Mitchell Gold + Bob Williams to a friend.
Net Promoter Score
-94
NPS Score
| 3% | Promoters |
|---|---|
| 0% | Passive |
| 97% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
