20
NPS
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MNJ Technologies
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About MNJ Technologies' Brand
Solving business problems through technology Among its major competitors, MNJ Technologies is ranked in 2nd place for NPS while CDW Corporation is 1st, and Insight is 3rd.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
3.3/5
Pricing
2.5/5
Customer Service
MNJ Technologies Ranking
- #2 / 4 of its competitors
MNJ Technologies NPS
MNJ Technologies's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether MNJ Technologies's customers would recommend using the product based on a scale of -100 to 100.
MNJ Technologies Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
MNJ Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 33 | Aug 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 20 | Feb 2022 | 20 |
How Other Brands Compare
MNJ Technologies is ranked second for NPS among its competitors. CDW Corporation and Insight come in first and third, with Zones coming in at #4.
MNJ Technologies |  CDW Corporation |  Zones |  Insight | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 20 | 20 | -20 | 14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $237.20B | $3.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MNJ Technologies NPS vs. Competitors
Compared to its competitors, MNJ Technologies's NPS is rated right above Insight, and is preceded by CDW Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| CDW Corporation | 20 |
| MNJ Technologies | 20 |
| Insight | 14 |
 | SHI International | -7 |
| Zones | -20 |
MNJ Technologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MNJ Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MNJ Technologies Customer Loyalty vs. Competitors
Compared to its competitors, MNJ Technologies's Customer Loyalty score is rated right below Zones.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SHI International | 80% |
| Insight | 79% |
| CDW Corporation | 71% |
| Zones | 63% |
| MNJ Technologies | 53% |
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MNJ Technologies Product Quality
2.8/5
MNJ Technologies has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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MNJ Technologies Product Information
MNJ Technologies’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.mnjtech.com/
- Company Size
- 51-200 Employees
Industry
Tech
MNJ Technologies Product Quality vs. Competitors
Compared to its competitors, MNJ Technologies's Product Quality score is rated right below Zones.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight | 3.5/5 |
| CDW Corporation | 3.5/5 |
| SHI International | 3.4/5 |
| Zones | 2.9/5 |
| MNJ Technologies | 2.8/5 |
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MNJ Technologies Pricing
MNJ Technologies ROI & Value For Money
3.3/5
MNJ Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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MNJ Technologies Pricing vs. Competitors
Compared to its competitors, MNJ Technologies's ROI score is rated right above Zones, and is preceded by SHI International.
| COMPANY | Pricing Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Insight | 3.6/5 |
| SHI International | 3.5/5 |
| MNJ Technologies | 3.3/5 |
| Zones | 2.8/5 |
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MNJ Technologies Customer Satisfaction (CSAT)
MNJ Technologies Customer Satisfaction (CSAT) Score
33 / 100
MNJ Technologies has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MNJ Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, MNJ Technologies's Customer Satisfaction score is rated right below CDW Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight | 68% |
| SHI International | 63% |
| Zones | 58% |
| CDW Corporation | 56% |
| MNJ Technologies | 33% |
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MNJ Technologies Customer Service
2.5/5
MNJ Technologies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MNJ Technologies's Customer Service
Address
1025 Busch Pkwy, Buffalo Grove, IL 60089
Website
https://www.mnjtech.com/
Phone Number
847.634.0700
MNJ Technologies Customer Service vs. Competitors
Compared to its competitors, MNJ Technologies's Customer Service score is rated right below Zones.
| COMPANY | Customer Service Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Insight | 3.6/5 |
| SHI International | 3.3/5 |
| Zones | 2.8/5 |
| MNJ Technologies | 2.5/5 |
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MNJ Technologies as an Employer
3.3/5
MNJ Technologies has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
MNJ Technologies scored a 20 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of MNJ Technologies would recommend the brand to a friend. ENPS measures how likely MNJ Technologies employees would recommend working at MNJ Technologies to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
