56
NPS
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MRM
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About MRM's Brand
Among its major competitors, MRM is ranked in 2nd place for NPS while Ventas, Inc. is 1st, and BBDO is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
MRM Ranking
- #2 / 4 of its competitors
MRM NPS
MRM's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether MRM's customers would recommend using the product based on a scale of -100 to 100.
MRM Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
MRM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 75 | Nov 2021 | 75 |
Mar 2022 40 | Mar 2022 | 40 |
Nov 2022 49 | Nov 2022 | 49 |
Mar 2023 57 | Mar 2023 | 57 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2023 55 | Nov 2023 | 55 |
How Other Brands Compare
MRM is ranked second for NPS among its competitors. Ventas, Inc. and BBDO come in first and third, with Ogilvy coming in at #4.
MRM |  Ogilvy |  BBDO |  Ventas, Inc. | |
| Global Ranking | #- | #657 | #- | #- |
| NPS | 56 | 12 | 13 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $37.57B | $17.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRM NPS vs. Competitors
Compared to its competitors, MRM's NPS is rated right above BBDO, and is preceded by Ventas, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Ventas, Inc. | 100 |
| MRM | 56 |
| BBDO | 13 |
| Ogilvy | 12 |
 | McCann Worldgroup | -17 |
 | KB Home | -53 |
MRM Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of MRM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MRM Customer Loyalty vs. Competitors
Compared to its competitors, MRM's Customer Loyalty score is rated right above McCann Worldgroup, and is preceded by Ventas, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ventas, Inc. | 83% |
| MRM | 81% |
| McCann Worldgroup | 77% |
| Ogilvy | 71% |
| KB Home | 64% |
| BBDO | 59% |
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MRM Product Quality
3.8/5
MRM has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MRM Product Information
MRM’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.mrmbrand.com
MRM Product Quality vs. Competitors
Compared to its competitors, MRM's Product Quality score is rated right above Ventas, Inc., and is preceded by Ogilvy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ogilvy | 3.9/5 |
| MRM | 3.8/5 |
| Ventas, Inc. | 3.7/5 |
| BBDO | 3.4/5 |
| McCann Worldgroup | 3.1/5 |
| KB Home | 2.2/5 |
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MRM Pricing
MRM ROI & Value For Money
3.9/5
MRM has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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MRM Pricing vs. Competitors
Compared to its competitors, MRM's ROI score is rated right above Ogilvy.
| COMPANY | Pricing Score | |
|---|---|---|
| MRM | 3.9/5 |
| Ogilvy | 3.7/5 |
| BBDO | 3.6/5 |
| Ventas, Inc. | 3.3/5 |
| McCann Worldgroup | 2.9/5 |
| KB Home | 2.1/5 |
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MRM Customer Satisfaction (CSAT)
MRM Customer Satisfaction (CSAT) Score
83 / 100
MRM has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MRM Customer Satisfaction vs. Competitors
Compared to its competitors, MRM's Customer Satisfaction score is rated right above Ogilvy, and is preceded by Ventas, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ventas, Inc. | 100% |
| MRM | 83% |
| Ogilvy | 77% |
| BBDO | 72% |
| McCann Worldgroup | 42% |
| KB Home | 31% |
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MRM Customer Service
3.9/5
MRM has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About MRM's Customer Service
Website
https://www.mrmbrand.com
MRM Customer Service vs. Competitors
Compared to its competitors, MRM's Customer Service score is rated right above Ogilvy.
| COMPANY | Customer Service Score | |
|---|---|---|
| MRM | 3.9/5 |
| Ogilvy | 3.8/5 |
| BBDO | 3.6/5 |
| Ventas, Inc. | 3.4/5 |
| McCann Worldgroup | 3.1/5 |
| KB Home | 1.8/5 |
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MRM as an Employer
2.8/5
MRM has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MRM scored a 56 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of MRM would recommend the brand to a friend. ENPS measures how likely MRM employees would recommend working at MRM to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
