13
NPS
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MSys Technologies
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About MSys Technologies' Brand
An innovator in offering technology services and domain-specific test automation software Among its major competitors, MSys Technologies is ranked in 5th place for NPS while CTS is 1st, and Wipro Limited is 2nd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
MSys Technologies Ranking
- #4 / 4 of its competitors
MSys Technologies NPS
MSys Technologies's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether MSys Technologies's customers would recommend using the product based on a scale of -100 to 100.
MSys Technologies Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
MSys Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Aug 2021 -50 | Aug 2021 | -50 |
Oct 2021 0 | Oct 2021 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Nov 2023 13 | Nov 2023 | 13 |
How Other Brands Compare
MSys Technologies is ranked #4 for NPS among its competitors. Wipro Limited and Neudesic come in first and second, with Infosys coming in at third.
MSys Technologies |  Infosys |  Wipro Limited |  Neudesic | |
| Global Ranking | #- | #502 | #726 | #- |
| NPS | 13 | 15 | 28 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $16.33B | $359.35M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSys Technologies NPS vs. Competitors
Compared to its competitors, MSys Technologies's NPS is rated right below Infosys.
| COMPANY | NPS Score | |
|---|---|---|
 | CTS | 66 |
| Wipro Limited | 28 |
| Neudesic | 27 |
| Infosys | 15 |
| MSys Technologies | 13 |
MSys Technologies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MSys Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MSys Technologies Customer Loyalty vs. Competitors
Compared to its competitors, MSys Technologies's Customer Loyalty score is rated right below Neudesic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CTS | 100% |
| Wipro Limited | 85% |
| Infosys | 82% |
| Neudesic | 74% |
| MSys Technologies | 73% |
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MSys Technologies Product Quality
4.1/5
MSys Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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MSys Technologies Product Information
MSys Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://msystechnologies.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
MSys Technologies Product Quality vs. Competitors
Compared to its competitors, MSys Technologies's Product Quality score is rated right above Wipro Limited, and is preceded by CTS.
| COMPANY | Product Quality Score | |
|---|---|---|
| CTS | 4.3/5 |
| MSys Technologies | 4.1/5 |
| Wipro Limited | 3.9/5 |
| Neudesic | 3.8/5 |
| Infosys | 3.7/5 |
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MSys Technologies Pricing
MSys Technologies ROI & Value For Money
3.8/5
MSys Technologies has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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MSys Technologies Pricing vs. Competitors
Compared to its competitors, MSys Technologies's ROI score is rated right above Wipro Limited, and is preceded by Neudesic.
| COMPANY | Pricing Score | |
|---|---|---|
| CTS | 4/5 |
| Neudesic | 3.9/5 |
| MSys Technologies | 3.8/5 |
| Wipro Limited | 3.8/5 |
| Infosys | 3.7/5 |
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MSys Technologies Customer Satisfaction (CSAT)
MSys Technologies Customer Satisfaction (CSAT) Score
80 / 100
MSys Technologies has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSys Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, MSys Technologies's Customer Satisfaction score is rated right above Infosys, and is preceded by Wipro Limited.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CTS | 100% |
| Wipro Limited | 83% |
| MSys Technologies | 80% |
| Infosys | 77% |
| Neudesic | 73% |
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MSys Technologies Customer Service
3.9/5
MSys Technologies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About MSys Technologies's Customer Service
Address
270 Prospect Place, Alpharetta, GA
Website
http://msystechnologies.com/
Phone Number
91 44 3916 7015
MSys Technologies Customer Service vs. Competitors
Compared to its competitors, MSys Technologies's Customer Service score is rated right above Neudesic, and is preceded by Wipro Limited.
| COMPANY | Customer Service Score | |
|---|---|---|
| CTS | 5/5 |
| Wipro Limited | 4/5 |
| MSys Technologies | 3.9/5 |
| Neudesic | 3.9/5 |
| Infosys | 3.8/5 |
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MSys Technologies as an Employer
4.5/5
MSys Technologies has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MSys Technologies scored a 13 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of MSys Technologies would recommend the brand to a friend. ENPS measures how likely MSys Technologies employees would recommend working at MSys Technologies to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
