Neudesic NPS & Customer Reviews

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Neudesic

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Neudesic

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About Neudesic's Brand

"Neudesic is a Microsoft Gold Certified and Managed Partner with a proven track record of providing reliable, effective solutions" Among its major competitors, Neudesic is ranked in 1st place for NPS while Avanade is 2nd, and MSys Technologies is 3rd.Their current valuation is $359.35M

Brand at a Glance

74%

Customer Loyalty

3.8/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Neudesic CMO

Mark Jones

Neudesic Ranking

^#1 / 4 of its competitors

Neudesic NPS

Neudesic's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether Neudesic's customers would recommend using the product based on a scale of -100 to 100.

Neudesic Overall NPS

NPS

60%	Promoters
7%	Passives
33%	Detractors

Neudesic NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2021 0	Nov 2021	0
Jan 2022 -33	Jan 2022	-33
Apr 2022 0	Apr 2022	0
May 2022 0	May 2022	0
Aug 2022 15	Aug 2022	15
Sep 2022 25	Sep 2022	25
Oct 2022 40	Oct 2022	40
Feb 2023 36	Feb 2023	36
Aug 2023 41	Aug 2023	41
Mar 2024 30	Mar 2024	30
May 2024 22	May 2024	22
Dec 2024 27	Dec 2024	27

How Other Brands Compare

Neudesic is ranked first for NPS among its competitors. Avanade and MSys Technologies come in second and third, with Unisys coming in at #4. Among those competitors, it is the most valued company behind Unisys.

	Neudesic	Avanade	Unisys	MSys Technologies
Global Ranking	#-	#1000	#-	#-
NPS	27	24	-3	13
Valuation Updated every 24 hours for public companies	$359.35M	-	$1.67B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Neudesic NPS by Ethnicity

Neudesic's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 34	Asian or Pacific Islander	34

Neudesic NPS vs. Competitors

Compared to its competitors, Neudesic's NPS is rated right above Avanade.

COMPANY		NPS Score
	Neudesic	27
	Avanade	24
	MSys Technologies	13
	Unisys	-3
	Oakwood	-100
	ObjectWin Technology	-100
	PreludeSys	-100

Neudesic Customer Reviews

Out of the 2 Neudesic customer reviews 2 were positive and 0 were constructive. Neudesic customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Neudesic Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Neudesic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Neudesic Customer Loyalty Score by Ethnicity

Neudesic's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

Neudesic Customer Loyalty Score by Industry

Neudesic's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Neudesic Customer Loyalty vs. Competitors

Compared to its competitors, Neudesic's Customer Loyalty score is rated right above MSys Technologies, and is preceded by Unisys.

COMPANY		Customer Loyalty Score
	ObjectWin Technology	100%
	Avanade	79%
	Unisys	76%
	Neudesic	74%
	MSys Technologies	73%
	Oakwood	10%
	PreludeSys	N/A

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Neudesic Product Quality

3.8/5

Neudesic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Neudesic Product Information

Neudesic serves markets in the United States, Europe, Australia, and United Kingdom. Neudesic supports iOS and Android devices and offers products for small, medium, and large sized businesses.

Neudesic’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Neudesic's product the highest.

Website: https://www.neudesic.com

Company Size: 501-1,000 Employees

Industry

Tech

Analytics

SaaS

Languages Supported

English

Product Type

Communication Software

Web Collaboration Software

Enterprise Social Networking Software

Intranet Software

Quick Insights into Neudesic Product Quality

Neudesic's Product Quality score was rated highest by customers from the Tech industry.

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Ranked Neudesic Product Quality the Highest

Tech	5
Asian or Pacific Islander	3.5

Neudesic Product Quality Score by Ethnicity

Neudesic's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5

Neudesic Product Quality Score by Industry

Neudesic's Product Quality score was rated 5 stars by Tech industry customers.

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Tech	5

Neudesic Product Quality vs. Competitors

Compared to its competitors, Neudesic's Product Quality score is rated right above Avanade, and is preceded by MSys Technologies.

COMPANY		Product Quality Score
	MSys Technologies	4.1/5
	Neudesic	3.8/5
	Avanade	3.7/5
	Unisys	3.5/5
	Oakwood	2/5
	ObjectWin Technology	1.5/5
	PreludeSys	N/A

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Neudesic Pricing

Neudesic ROI & Value For Money

3.9/5

Neudesic has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Neudesic Pricing Plans

Neudesic has a pricing structure that accommodates small, medium, and large businesses. Starting from $7/month, Neudesic uses a subscription model and offers the following: - Enterprise: $10.00/pm.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Neudesic?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Neudesic ROI

Neudesic's ROI score was rated highest by customers from the Tech industry.

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Ranked Neudesic ROI the Highest

Tech	5
Asian or Pacific Islander	3.5

Neudesic ROI Score by Ethnicity

Neudesic's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5

Neudesic ROI Score by Industry

Neudesic's ROI score was rated 5 stars by Tech industry customers.

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Tech	5

Neudesic Pricing vs. Competitors

Compared to its competitors, Neudesic's ROI score is rated right above Avanade.

COMPANY		Pricing Score
	Neudesic	3.9/5
	Avanade	3.8/5
	MSys Technologies	3.8/5
	Unisys	3.4/5
	Oakwood	3/5
	ObjectWin Technology	1.5/5
	PreludeSys	N/A

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Neudesic Customer Satisfaction (CSAT)

Neudesic Customer Satisfaction (CSAT) Score

73 / 100

Neudesic has an overall Customer Satisfaction score of 73 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	55%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	9%

Very Satisfied

55%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Neudesic Customer Satisfaction

Neudesic's Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked Neudesic Customer Satisfaction the Highest

Tech	100%
Asian or Pacific Islander	67%

Neudesic Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
67%

CSAT according to Asian or Pacific Islander

Neudesic's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Neudesic Customer Satisfaction Score by Industry

Neudesic's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100

Neudesic Customer Satisfaction vs. Competitors

Compared to its competitors, Neudesic's Customer Satisfaction score is rated right above Avanade, and is preceded by MSys Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	PreludeSys	100%
	MSys Technologies	80%
	Neudesic	73%
	Avanade	71%
	Unisys	55%
	Oakwood	0%
	ObjectWin Technology	0%

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Neudesic Customer Service

3.9/5

Neudesic has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Neudesic's Customer Service

Address

8105 Irvine Center Drive, Suite 1200, Irvine, CA 92618

Website

https://www.neudesic.com

Quick Insights into Neudesic Customer Service

Neudesic's Customer Service score was rated highest by customers from the Tech industry.

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Ranked Neudesic Customer Service the Highest

Tech	5
Asian or Pacific Islander	3.5

Neudesic Customer Service Score by Ethnicity

Neudesic's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Neudesic.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5

Neudesic Customer Service Score by Industry

Neudesic's Customer Service score was rated 5 stars by Tech industry customers.

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Tech	5

Neudesic Customer Service vs. Competitors

Compared to its competitors, Neudesic's Customer Service score is rated right above Unisys, and is preceded by MSys Technologies.

COMPANY		Customer Service Score
	Avanade	3.9/5
	MSys Technologies	3.9/5
	Neudesic	3.9/5
	Unisys	3.6/5
	Oakwood	3/5
	ObjectWin Technology	1.5/5
	PreludeSys	N/A

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Neudesic as an Employer

4.2/5

Neudesic has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of Neudesic

Parsa Rohani

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Neudesic scored a 27 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Neudesic would recommend the brand to a friend. ENPS measures how likely Neudesic employees would recommend working at Neudesic to a friend.

Net Promoter Score

NPS Score

60%	Promoters
7%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

58%	Promoters
27%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail