49
NPS
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Mueller Industries
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About Mueller Industries' Brand
Mueller Industries has built a well-earned reputation for offering the finest-quality plumbing, Among its major competitors, Mueller Industries is ranked in 1st place for NPS while W.W. Grainger is 2nd, and Mueller Water Products is 3rd.Their current market cap is $2.42B
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Mueller Industries Ranking
- #1 / 4 of its competitors
Mueller Industries NPS
Mueller Industries's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Mueller Industries's customers would recommend using the product based on a scale of -100 to 100.
Mueller Industries Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Mueller Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
May 2023 66 | May 2023 | 66 |
Jan 2024 25 | Jan 2024 | 25 |
May 2024 40 | May 2024 | 40 |
Sep 2024 43 | Sep 2024 | 43 |
Jan 2026 50 | Jan 2026 | 50 |
How Other Brands Compare
Mueller Industries is ranked first for NPS among its competitors. W.W. Grainger and Mueller Water Products come in second and third, with Materion Corporation coming in at #4. Among those competitors, it is the second most valued company behind W.W. Grainger.
Mueller Industries |  W.W. Grainger |  Mueller Water Products |  Materion Corporation | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | 49 | 25 | 11 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.42B | $21.27B | $2.36B | $1.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mueller Industries NPS by Usage
Mueller Industries's NPS was rated 100 points by customers who have used Mueller Industries's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Mueller Industries NPS vs. Competitors
Compared to its competitors, Mueller Industries's NPS is rated right above W.W. Grainger.
Mueller Industries Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mueller Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mueller Industries Customer Loyalty Score by Usage
Mueller Industries's Customer Loyalty score was rated 100% by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Mueller Industries Customer Loyalty Score by Industry
Mueller Industries's Customer Loyalty score was rated 100% by Tech industry customers.
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Mueller Industries Customer Loyalty vs. Competitors
Compared to its competitors, Mueller Industries's Customer Loyalty score is rated right above W.W. Grainger, and is preceded by Materion Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Materion Corporation | 89% |
| Mueller Industries | 83% |
| W.W. Grainger | 78% |
| Mueller Water Products | 68% |
 | Tecumseh Products | 55% |
| Dynamic Materials Corporation | N/A |
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Mueller Industries Product Quality
4/5
Mueller Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mueller Industries Product Information
Mueller Industries’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mueller Industries's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Construction
Quick Insights into Mueller Industries Product Quality
Mueller Industries's Product Quality score was rated highest by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Ranked Mueller Industries Product Quality the Highest
Mueller Industries Product Quality Score by Usage
Mueller Industries's Product Quality score was rated 4.6 stars by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Mueller Industries Product Quality Score by Industry
Mueller Industries's Product Quality score was rated 4.6 stars by Tech industry customers.
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Mueller Industries Product Quality vs. Competitors
Compared to its competitors, Mueller Industries's Product Quality score is rated right above W.W. Grainger, and is preceded by Materion Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Materion Corporation | 4.1/5 |
| Mueller Industries | 4/5 |
| W.W. Grainger | 3.9/5 |
| Mueller Water Products | 3.5/5 |
| Tecumseh Products | 3.4/5 |
| Dynamic Materials Corporation | N/A |
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Mueller Industries Pricing
Mueller Industries ROI & Value For Money
4.1/5
Mueller Industries has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Mueller Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mueller Industries ROI
Mueller Industries's ROI score was rated highest by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Ranked Mueller Industries ROI the Highest
Mueller Industries ROI Score by Usage
Mueller Industries's ROI score was rated 5 stars by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Mueller Industries ROI Score by Industry
Mueller Industries's ROI score was rated 5 stars by Tech industry customers.
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Mueller Industries Pricing vs. Competitors
Compared to its competitors, Mueller Industries's ROI score is rated right above Materion Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Mueller Industries | 4.1/5 |
| Materion Corporation | 3.9/5 |
| W.W. Grainger | 3.7/5 |
| Mueller Water Products | 3.6/5 |
| Tecumseh Products | 3.2/5 |
| Dynamic Materials Corporation | N/A |
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Mueller Industries Customer Satisfaction (CSAT)
Mueller Industries Customer Satisfaction (CSAT) Score
87 / 100
Mueller Industries has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mueller Industries Customer Satisfaction
Mueller Industries's Customer Satisfaction score was rated highest by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Ranked Mueller Industries Customer Satisfaction the Highest
Mueller Industries Customer Satisfaction Score by Usage
Mueller Industries's Customer Satisfaction score was rated 100 points by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Mueller Industries Customer Satisfaction Score by Industry
Mueller Industries's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Mueller Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Mueller Industries's Customer Satisfaction score is rated right above W.W. Grainger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mueller Industries | 87% |
| W.W. Grainger | 74% |
| Materion Corporation | 67% |
| Tecumseh Products | 67% |
| Mueller Water Products | 66% |
| Dynamic Materials Corporation | 0% |
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Mueller Industries Customer Service
4.1/5
Mueller Industries has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Mueller Industries's Customer Service
Address
8285 Tournament Dr., Suite 150, Memphis, TN
Website
http://www.muellerindustries.com/
Phone Number
901-753-3200
Quick Insights into Mueller Industries Customer Service
Mueller Industries's Customer Service score was rated highest by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Ranked Mueller Industries Customer Service the Highest
Mueller Industries Customer Service Score by Usage
Mueller Industries's Customer Service score was rated 5 stars by customers who have used Mueller Industries's products/services for Less than 1 Year.
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Mueller Industries Customer Service Score by Industry
Mueller Industries's Customer Service score was rated 5 stars by Tech industry customers.
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Mueller Industries Customer Service vs. Competitors
Compared to its competitors, Mueller Industries's Customer Service score is rated right above Materion Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mueller Industries | 4.1/5 |
| Materion Corporation | 4/5 |
| W.W. Grainger | 3.9/5 |
| Mueller Water Products | 3.4/5 |
| Tecumseh Products | 3/5 |
| Dynamic Materials Corporation | N/A |
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Mueller Industries as an Employer
3.2/5
Mueller Industries has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Mueller Industries
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mueller Industries scored a 49 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Mueller Industries would recommend the brand to a friend. ENPS measures how likely Mueller Industries employees would recommend working at Mueller Industries to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
