NCSOFT NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

NCSOFT

Marketing or Exec? Claim Your Free Account

NCSOFT

Rate this Brand

About NCSOFT's Brand

NCSOFT is an online, video, and mobile game development company that develops massively multiplayer games. Among its major competitors, NCSOFT is ranked in 4th place for NPS while Infosys is 1st, and Atento is 2nd.

Brand at a Glance

71%

Customer Loyalty

2.3/5

Product Quality

2/5

Pricing

2.5/5

Customer Service

NCSOFT Ranking

^#4 / 4 of its competitors

NCSOFT NPS

NCSOFT's Net Promoter Score (NPS) is a -41 with 24% Promoters, 11% Passives, and 65% Detractors. Net Promoter Score tracks whether NCSOFT's customers would recommend using the product based on a scale of -100 to 100.

NCSOFT Overall NPS

-41

NPS

24%	Promoters
11%	Passives
65%	Detractors

NCSOFT NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 -12	Jun 2023	-12
Aug 2023 -29	Aug 2023	-29
Sep 2023 -28	Sep 2023	-28
Oct 2023 -30	Oct 2023	-30
Jan 2024 -29	Jan 2024	-29
Feb 2024 -32	Feb 2024	-32
Apr 2024 -34	Apr 2024	-34
May 2024 -37	May 2024	-37
Jul 2024 -36	Jul 2024	-36
Nov 2024 -38	Nov 2024	-38
Dec 2025 -38	Dec 2025	-38
Jan 2026 -41	Jan 2026	-41

How Other Brands Compare

NCSOFT is ranked #4 for NPS among its competitors. Infosys and Atento come in first and second, with Activision Blizzard coming in at third.

	NCSOFT	Infosys	Activision Blizzard	Atento
Global Ranking	#-	#502	#527	#-
NPS	-41	15	-13	13
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$80.98B	$74.97B	$24.10M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NCSOFT NPS by Gender

NCSOFT's NPS was rated -60 by Male customers on Comparably.

Male

-60

NCSOFT's NPS was rated -60 by Male customers on Comparably.

20%

Promoters

Passives

80%

Detractors

Female

N/A

NCSOFT's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

NCSOFT NPS by Ethnicity

NCSOFT's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -60	Caucasian	-60
Other -66	Other	-66

NCSOFT NPS by Age

NCSOFT's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

26-30

50%

31-35

100%

36-40

33%

67%

NCSOFT NPS by Usage

NCSOFT's NPS was rated the highest by customers who have used NCSOFT's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
5 to 10 Years -60	5 to 10 Years	-60
Over 10 Years -34	Over 10 Years	-34

NCSOFT NPS vs. Competitors

Compared to its competitors, NCSOFT's NPS is rated right above Nexon, and is preceded by Activision Blizzard.

COMPANY		NPS Score
	Infosys	15
	Atento	13
	Activision Blizzard	-13
	NCSOFT	-41
	Nexon	-100

NCSOFT Customer Reviews

Out of the 2 NCSOFT customer reviews 0 were positive and 2 were constructive. NCSOFT customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

NCSOFT Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of NCSOFT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

NCSOFT Customer Loyalty Score by Gender

NCSOFT's Customer Loyalty score was rated 91 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NCSOFT.

Male

91%

Yes

Female

N/A

Yes

NCSOFT Customer Loyalty Score by Ethnicity

NCSOFT's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NCSOFT.

out of 100

Caucasian

100

out of 100

Other

NCSOFT Customer Loyalty Score by Age

NCSOFT's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NCSOFT.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
31-35 100%	31-35	100%
36-40 100%	36-40	100%

NCSOFT Customer Loyalty Score by Usage

NCSOFT's Customer Loyalty score was rated the highest by customers who have used NCSOFT's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

5 to 10 Years	82%
Over 10 Years	100%

NCSOFT Customer Loyalty Score by Industry

NCSOFT's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

NCSOFT Customer Loyalty vs. Competitors

Compared to its competitors, NCSOFT's Customer Loyalty score is rated right above Activision Blizzard, and is preceded by Infosys.

COMPANY		Customer Loyalty Score
	Nexon	100%
	Infosys	82%
	NCSOFT	71%
	Activision Blizzard	70%
	Atento	69%

Unlock NCSOFT Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full NCSOFT Customer Loyalty vs. Competitors data and gain insights into your customers today.

NCSOFT Product Quality

2.3/5

NCSOFT has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

Sign Up to unlock NCSOFT's overall Product Quality score rated by its users and customers.

NCSOFT Product Information

NCSOFT’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NCSOFT's product the highest.

Website: http://www.ncsoft.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Gaming

Quick Insights into NCSOFT Product Quality

NCSOFT's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked NCSOFT's Product Quality.

Ranked NCSOFT Product Quality the Highest

26-30	2.2
Over 10 Years	2
Caucasian	1.5

Ranked NCSOFT Product Quality the Lowest

36-40	1.5
5 to 10 Years	1.5
Other	1.5

NCSOFT Product Quality Score by Gender

NCSOFT's Product Quality score was rated 1.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NCSOFT.

Male

1.5/5

Female

N/A

NCSOFT Product Quality Score by Ethnicity

NCSOFT's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NCSOFT.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

NCSOFT Product Quality Score by Age

NCSOFT's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NCSOFT.

Summary	Age	Score
26-30 2.2	26-30	2.2
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5

NCSOFT Product Quality Score by Usage

NCSOFT's Product Quality score was rated the highest by customers who have used NCSOFT's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

5 to 10 Years	1.5
Over 10 Years	2

NCSOFT Product Quality Score by Industry

NCSOFT's Product Quality score was rated 1.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.5

NCSOFT Product Quality vs. Competitors

Compared to its competitors, NCSOFT's Product Quality score is rated right above Nexon, and is preceded by Atento.

COMPANY		Product Quality Score
	Infosys	3.7/5
	Activision Blizzard	3/5
	Atento	2.7/5
	NCSOFT	2.3/5
	Nexon	1.5/5

Unlock NCSOFT Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full NCSOFT Product Quality vs. Competitors data and gain insights into your customers today.

NCSOFT Pricing

NCSOFT ROI & Value For Money

2/5

NCSOFT has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

Sign Up to unlock NCSOFT's overall ROI score rated by its users and customers.

NCSOFT Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into NCSOFT ROI

NCSOFT's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used NCSOFT's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked NCSOFT's ROI score.

Ranked NCSOFT ROI the Highest

26-30	1.5
5 to 10 Years	1.5
Caucasian	1.5

Ranked NCSOFT ROI the Lowest

36-40	1.5
Other	1.5
Over 10 Years	1.5

NCSOFT ROI Score by Gender

NCSOFT's ROI score was rated 1.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of NCSOFT.

Male

1.5/5

Female

N/A

NCSOFT ROI Score by Ethnicity

NCSOFT's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NCSOFT.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

NCSOFT ROI Score by Age

NCSOFT's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of NCSOFT.

Summary	Age	Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5

NCSOFT ROI Score by Usage

NCSOFT's ROI score was rated 1.5 stars by customers who have used NCSOFT's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

5 to 10 Years	1.5
Over 10 Years	1.5

NCSOFT ROI Score by Industry

NCSOFT's ROI score was rated 1.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.5

NCSOFT Pricing vs. Competitors

Compared to its competitors, NCSOFT's ROI score is rated right above Nexon, and is preceded by Atento.

COMPANY		Pricing Score
	Infosys	3.7/5
	Activision Blizzard	2.8/5
	Atento	2.8/5
	NCSOFT	2/5
	Nexon	2/5

Unlock NCSOFT ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full NCSOFT ROI vs. Competitors data and gain insights into your customers today.

NCSOFT Customer Satisfaction (CSAT)

NCSOFT Customer Satisfaction (CSAT) Score

28 / 100

NCSOFT has an overall Customer Satisfaction score of 28 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	7%
Satisfied	21%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	14%
Very Dissatisfied	29%

Very Satisfied

Satisfied

21%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

14%

Very Dissatisfied

29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NCSOFT Customer Satisfaction

NCSOFT's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used NCSOFT's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked NCSOFT's Customer Satisfaction.

Ranked NCSOFT Customer Satisfaction the Highest

26-30	25%
5 to 10 Years	20%
Tech	20%

Ranked NCSOFT Customer Satisfaction the Lowest

36-40	0%
Other	0%
Over 10 Years	0%

NCSOFT Customer Satisfaction Score by Gender

NCSOFT's Customer Satisfaction score was rated 10 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NCSOFT.

10 / 100

Male

	Very Satisfied	0%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	10%
	Very Dissatisfied	60%

NCSOFT Customer Satisfaction Score by Ethnicity

Caucasian
0%
Other
0%

CSAT according to Caucasian

NCSOFT's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NCSOFT.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to Other

NCSOFT's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NCSOFT.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

83%

NCSOFT Customer Satisfaction Score by Age

NCSOFT's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NCSOFT.

100

Breakdown

Age

Score

26-30

25%

31-35

36-40

NCSOFT Customer Satisfaction Score by Usage

NCSOFT's Customer Satisfaction score was rated the highest by customers who have used NCSOFT's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

5 to 10 Years	20
Over 10 Years	0

NCSOFT Customer Satisfaction Score by Industry

NCSOFT's Customer Satisfaction score was rated 20 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "NCSOFT Customer Satisfaction Score by Industry",
	"text": "NCSOFT's Customer Satisfaction score was rated 20 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "NCSOFT's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 20
		}
	]
}

Tech	20

NCSOFT Customer Satisfaction vs. Competitors

Compared to its competitors, NCSOFT's Customer Satisfaction score is rated right above Nexon, and is preceded by Atento.

COMPANY		Customer Satisfaction (CSAT) Score
	Infosys	77%
	Activision Blizzard	47%
	Atento	46%
	NCSOFT	28%
	Nexon	0%

Unlock NCSOFT Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full NCSOFT Customer Satisfaction vs. Competitors data and gain insights into your customers today.

NCSOFT Customer Service

2.5/5

NCSOFT has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock NCSOFT's overall Customer Service score rated by its users and customers.

About NCSOFT's Customer Service

Address

463-400

Website

http://www.ncsoft.com

Quick Insights into NCSOFT Customer Service

NCSOFT's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used NCSOFT's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked NCSOFT's Customer Service score.

Ranked NCSOFT Customer Service the Highest

26-30	1.9
5 to 10 Years	1.7
Caucasian	1.5

Ranked NCSOFT Customer Service the Lowest

36-40	1.5
Other	1.5
Over 10 Years	1.5

NCSOFT Customer Service Score by Gender

NCSOFT's Customer Service score was rated 1.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NCSOFT.

Male

1.5/5

Female

N/A

NCSOFT Customer Service Score by Ethnicity

NCSOFT's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NCSOFT.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

NCSOFT Customer Service Score by Age

NCSOFT's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NCSOFT.

100

Summary	Age	Customer Service Score
26-30 1.9	26-30	1.9
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5

NCSOFT Customer Service Score by Usage

NCSOFT's Customer Service score was rated the highest by customers who have used NCSOFT's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

5 to 10 Years	1.7
Over 10 Years	1.5

NCSOFT Customer Service Score by Industry

NCSOFT's Customer Service score was rated 1.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5

NCSOFT Customer Service vs. Competitors

Compared to its competitors, NCSOFT's Customer Service score is rated right above Nexon, and is preceded by Atento.

COMPANY		Customer Service Score
	Infosys	3.8/5
	Activision Blizzard	2.7/5
	Atento	2.6/5
	NCSOFT	2.5/5
	Nexon	1.5/5

Unlock NCSOFT Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full NCSOFT Customer Service vs. Competitors data and gain insights into your customers today.

NCSOFT as an Employer

2.5/5

NCSOFT has a 2.5/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of NCSOFT

Kim Taek-Jin

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NCSOFT scored a -41 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of NCSOFT would recommend the brand to a friend. ENPS measures how likely NCSOFT employees would recommend working at NCSOFT to a friend.

Net Promoter Score

-41

NPS Score

24%	Promoters
11%	Passive
65%	Detractors

Employee Net Promoter Score

-25

eNPS Score

25%	Promoters
25%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

Other Best Brands Lists

Top Brands in
SaaS

Global
Top 100 Brands

Top Brands in
Travel and Hospitality

Top Brands in
Consumer Goods

Top Brands in
Tech

Top Brands in
Media and Entertainment