50
NPS
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Net-Results
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About Net-Results' Brand
Net-Results is a company that provides software to help automate marketing. Among its major competitors, Net-Results is ranked in 1st place for NPS while Marketo is 2nd, and Pardot is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Net-Results Ranking
- #1 / 4 of its competitors
Net-Results NPS
Net-Results's Net Promoter Score (NPS) is a 50 with 64% Promoters, 22% Passives, and 14% Detractors. Net Promoter Score tracks whether Net-Results's customers would recommend using the product based on a scale of -100 to 100.
Net-Results Overall NPS
| 64% | Promoters |
|---|---|
| 22% | Passives |
| 14% | Detractors |
Net-Results NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 67 | Aug 2020 | 67 |
Aug 2021 54 | Aug 2021 | 54 |
Oct 2024 50 | Oct 2024 | 50 |
How Other Brands Compare
Net-Results is ranked first for NPS among its competitors. Marketo and Pardot come in second and third, with Act-On Software coming in at #4.
Net-Results |  Marketo |  Act-On Software |  Pardot | |
| Global Ranking | #- | #230 | #- | #- |
| NPS | 50 | 25 | 0 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Net-Results NPS by Usage
Net-Results's NPS was rated 80 points by customers who have used Net-Results's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 80 | 5 to 10 Years | 80 |
Net-Results NPS vs. Competitors
Compared to its competitors, Net-Results's NPS is rated right above Marketo.
| COMPANY | NPS Score | |
|---|---|---|
| Net-Results | 50 |
| Marketo | 25 |
| Pardot | 20 |
 | Eloqua | 0 |
| Act-On Software | 0 |
Net-Results Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Net-Results users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Net-Results Customer Loyalty vs. Competitors
Compared to its competitors, Net-Results's Customer Loyalty score is rated right above Eloqua, and is preceded by Marketo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pardot | 100% |
| Marketo | 82% |
| Net-Results | 10% |
| Eloqua | N/A |
| Act-On Software | N/A |
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Net-Results Product Quality
4.2/5
Net-Results has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Net-Results Product Information
Net-Results serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, and Latin America. Net-Results supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Net-Results’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.net-results.com/
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
Business Services
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Lead Management Software
Campaign Management Software
Sales Management Software
Sales Enablement Software
Predictive Lead Scoring Software
Email Management Software
Net-Results Product Quality vs. Competitors
Compared to its competitors, Net-Results's Product Quality score is rated right above Marketo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Net-Results | 4.2/5 |
| Marketo | 4.1/5 |
| Pardot | 4.1/5 |
| Act-On Software | 4/5 |
| Eloqua | 3.8/5 |
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Net-Results Pricing
Net-Results ROI & Value For Money
4/5
Net-Results has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Net-Results Pricing Plans
Net-Results has a pricing structure that accommodates small, medium, and large businesses. Starting from $800/month, Net-Results uses a subscription model.
Who Uses Net-Results?
Small Businesses
Medium Businesses
Large Enterprises
Net-Results Pricing vs. Competitors
Compared to its competitors, Net-Results's ROI score is rated right above Marketo.
| COMPANY | Pricing Score | |
|---|---|---|
| Net-Results | 4/5 |
| Marketo | 3.8/5 |
| Pardot | 3.8/5 |
| Eloqua | 3.4/5 |
| Act-On Software | N/A |
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Net-Results Customer Satisfaction (CSAT)
Net-Results Customer Satisfaction (CSAT) Score
100 / 100
Net-Results has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Net-Results Customer Satisfaction vs. Competitors
Compared to its competitors, Net-Results's Customer Satisfaction score is rated right above Pardot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Net-Results | 100% |
| Pardot | 100% |
| Act-On Software | 100% |
| Marketo | 76% |
| Eloqua | 0% |
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Net-Results Customer Service
3.7/5
Net-Results has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Net-Results's Customer Service
Address
221 Corporate Circle, Suite N, Denver, CO
Website
https://www.net-results.com/
Net-Results Customer Service vs. Competitors
Compared to its competitors, Net-Results's Customer Service score is rated right above Eloqua.
| COMPANY | Customer Service Score | |
|---|---|---|
| Net-Results | 3.7/5 |
| Eloqua | 3.7/5 |
| Pardot | 3.5/5 |
| Marketo | 3.5/5 |
| Act-On Software | N/A |
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Consumer vs. Employees
Net-Results scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Net-Results would recommend the brand to a friend. ENPS measures how likely Net-Results employees would recommend working at Net-Results to a friend.
Net Promoter Score
50
NPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
