-87
NPS
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New York & Company
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About New York & Company's Brand
Among its major competitors, New York & Company is ranked in 6th place for NPS while Christian Dior is 1st, and CHANEL is 2nd.
Brand at a Glance
68%
Customer Loyalty
1.6/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
New York & Company Ranking
- #4 / 4 of its competitors
New York & Company NPS
New York & Company's Net Promoter Score (NPS) is a -87 with 5% Promoters, 3% Passives, and 92% Detractors. Net Promoter Score tracks whether New York & Company's customers would recommend using the product based on a scale of -100 to 100.
New York & Company Overall NPS
| 5% | Promoters |
|---|---|
| 3% | Passives |
| 92% | Detractors |
New York & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -90 | Jan 2024 | -90 |
Feb 2024 -91 | Feb 2024 | -91 |
Mar 2024 -89 | Mar 2024 | -89 |
Apr 2024 -89 | Apr 2024 | -89 |
May 2024 -89 | May 2024 | -89 |
Jul 2024 -89 | Jul 2024 | -89 |
Aug 2024 -88 | Aug 2024 | -88 |
Sep 2024 -88 | Sep 2024 | -88 |
Oct 2024 -88 | Oct 2024 | -88 |
Dec 2024 -86 | Dec 2024 | -86 |
Jan 2025 -86 | Jan 2025 | -86 |
Mar 2025 -86 | Mar 2025 | -86 |
How Other Brands Compare
New York & Company is ranked #4 for NPS among its competitors. Christian Dior and CHANEL come in first and second, with Citi Trends coming in at third.
New York & Company |  CHANEL |  Christian Dior |  Citi Trends | |
| Global Ranking | #- | #28 | #- | #- |
| NPS | -87 | 39 | 51 | -32 |
| Valuation Updated every 24 hours for public companies | - | - | $108.46B | $852.99M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York & Company NPS by Gender
Female customers rated New York & Company's NPS 5 points higher than Male customers.
Male
-100
New York & Company's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-95
New York & Company's NPS was rated -95 by Female customers on Comparably.
2%
Promoters
1%
Passives
97%
Detractors
New York & Company NPS by Ethnicity
New York & Company's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
African American/Black -97 | African American/Black | -97 |
Other -100 | Other | -100 |
New York & Company NPS by Age
New York & Company's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
New York & Company NPS by Usage
New York & Company's NPS was rated the highest by customers who have used New York & Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -94 | 5 to 10 Years | -94 |
Over 10 Years -96 | Over 10 Years | -96 |
New York & Company NPS vs. Competitors
Compared to its competitors, New York & Company's NPS is rated right below Coldwater Creek.
| COMPANY | NPS Score | |
|---|---|---|
| Christian Dior | 51 |
| CHANEL | 39 |
 | Sullivan | N/A |
| Citi Trends | -32 |
 | Alexander McQueen | -34 |
 | Coldwater Creek | -75 |
| New York & Company | -87 |
New York & Company Customer Reviews
Out of the 28 New York & Company customer reviews 2 were positive and 26 were constructive. New York & Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
New York & Company Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of New York & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New York & Company Customer Loyalty Score by Gender
Male customers rated New York & Company's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
New York & Company Customer Loyalty Score by Ethnicity
New York & Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New York & Company.
51
out of 100
Caucasian
87
out of 100
African American/Black
72
out of 100
Other
New York & Company Customer Loyalty Score by Age
New York & Company's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 74% | 36-40 | 74% |
41-45 78% | 41-45 | 78% |
46-50 74% | 46-50 | 74% |
51-55 69% | 51-55 | 69% |
56-60 72% | 56-60 | 72% |
61-65 61% | 61-65 | 61% |
66+ 67% | 66+ | 67% |
New York & Company Customer Loyalty Score by Usage
New York & Company's Customer Loyalty score was rated the highest by customers who have used New York & Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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New York & Company Customer Loyalty Score by Industry
New York & Company's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
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New York & Company Customer Loyalty vs. Competitors
Compared to its competitors, New York & Company's Customer Loyalty score is rated right above Coldwater Creek, and is preceded by Alexander McQueen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Christian Dior | 79% |
| CHANEL | 79% |
| Citi Trends | 74% |
| Alexander McQueen | 68% |
| New York & Company | 68% |
| Coldwater Creek | 67% |
| Sullivan | N/A |
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New York & Company Product Quality
1.6/5
New York & Company has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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New York & Company Product Information
New York & Company’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated New York & Company's product the highest. Reviewers from the Tech industry rated New York & Company the lowest at 1.5.
- Website
- http://www.nyandcompany.com
Quick Insights into New York & Company Product Quality
New York & Company's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked New York & Company Product Quality the Highest
Ranked New York & Company Product Quality the Lowest
New York & Company Product Quality Score by Gender
New York & Company's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
New York & Company Product Quality Score by Ethnicity
New York & Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
New York & Company Product Quality Score by Age
New York & Company's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
New York & Company Product Quality Score by Usage
New York & Company's Product Quality score was rated the highest by customers who have used New York & Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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New York & Company Product Quality Score by Industry
New York & Company's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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New York & Company Product Quality vs. Competitors
Compared to its competitors, New York & Company's Product Quality score is rated right above Sullivan, and is preceded by Coldwater Creek.
| COMPANY | Product Quality Score | |
|---|---|---|
| Christian Dior | 4.4/5 |
| CHANEL | 4.2/5 |
| Alexander McQueen | 3.8/5 |
| Citi Trends | 2.9/5 |
| Coldwater Creek | 1.8/5 |
| New York & Company | 1.6/5 |
| Sullivan | N/A |
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New York & Company Pricing
New York & Company ROI & Value For Money
1.7/5
New York & Company has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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New York & Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Tech industry think that they had the lowest ROI from New York & Company.
Quick Insights into New York & Company ROI
New York & Company's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
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Ranked New York & Company ROI the Highest
Ranked New York & Company ROI the Lowest
New York & Company ROI Score by Gender
Male customers rated New York & Company's ROI score 0.8 stars higher than Female customers.
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Male
2.4/5
Female
1.6/5
New York & Company ROI Score by Ethnicity
New York & Company's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.5 | Other | 1.5 |
New York & Company ROI Score by Age
New York & Company's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.9 | 66+ | 2.9 |
New York & Company ROI Score by Usage
New York & Company's ROI score was rated the highest by customers who have used New York & Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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New York & Company ROI Score by Industry
New York & Company's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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New York & Company Pricing vs. Competitors
Compared to its competitors, New York & Company's ROI score is rated right above Coldwater Creek, and is preceded by Citi Trends.
| COMPANY | Pricing Score | |
|---|---|---|
| Christian Dior | 4.1/5 |
| CHANEL | 3.9/5 |
| Alexander McQueen | 3.8/5 |
| Citi Trends | 3/5 |
| New York & Company | 1.7/5 |
| Coldwater Creek | 1.7/5 |
| Sullivan | N/A |
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New York & Company Customer Satisfaction (CSAT)
New York & Company Customer Satisfaction (CSAT) Score
7 / 100
New York & Company has an overall Customer Satisfaction score of 7 rated by its users and customers.
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Very Satisfied
6%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New York & Company Customer Satisfaction
New York & Company's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked New York & Company Customer Satisfaction the Highest
Ranked New York & Company Customer Satisfaction the Lowest
New York & Company Customer Satisfaction Score by Gender
Female customers rated New York & Company's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
5 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 7% | |
Very Dissatisfied | 86% |
New York & Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New York & Company's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
94%
CSAT according to African American/Black
New York & Company's Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.
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6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
74%
CSAT according to Other
New York & Company's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
97%
New York & Company Customer Satisfaction Score by Age
New York & Company's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 14% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 5% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 18% |
New York & Company Customer Satisfaction Score by Usage
New York & Company's Customer Satisfaction score was rated the highest by customers who have used New York & Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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New York & Company Customer Satisfaction Score by Industry
New York & Company's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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"title": "New York & Company Customer Satisfaction Score by Industry",
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}New York & Company Customer Satisfaction vs. Competitors
Compared to its competitors, New York & Company's Customer Satisfaction score is rated right above Sullivan, and is preceded by Coldwater Creek.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Christian Dior | 90% |
| CHANEL | 80% |
| Alexander McQueen | 67% |
| Citi Trends | 57% |
| Coldwater Creek | 14% |
| New York & Company | 7% |
| Sullivan | 0% |
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New York & Company Customer Service
1.5/5
New York & Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About New York & Company's Customer Service
Website
http://www.nyandcompany.com
Quick Insights into New York & Company Customer Service
New York & Company's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked New York & Company Customer Service the Highest
Ranked New York & Company Customer Service the Lowest
New York & Company Customer Service Score by Gender
New York & Company's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
New York & Company Customer Service Score by Ethnicity
New York & Company's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of New York & Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
New York & Company Customer Service Score by Age
New York & Company's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
New York & Company Customer Service Score by Usage
New York & Company's Customer Service score was rated 1.5 stars by customers who have used New York & Company's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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New York & Company Customer Service Score by Industry
New York & Company's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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New York & Company Customer Service vs. Competitors
Compared to its competitors, New York & Company's Customer Service score is rated right above Sullivan, and is preceded by Coldwater Creek.
| COMPANY | Customer Service Score | |
|---|---|---|
| Christian Dior | 4.1/5 |
| CHANEL | 4.1/5 |
| Alexander McQueen | 3.9/5 |
| Citi Trends | 2.7/5 |
| Coldwater Creek | 1.5/5 |
| New York & Company | 1.5/5 |
| Sullivan | N/A |
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New York & Company as an Employer
2.9/5
New York & Company has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
New York & Company scored a -87 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of New York & Company would recommend the brand to a friend. ENPS measures how likely New York & Company employees would recommend working at New York & Company to a friend.
Net Promoter Score
-87
NPS Score
| 5% | Promoters |
|---|---|
| 3% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
