-100
NPS
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Newcrest Mining
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About Newcrest Mining's Brand
Among its major competitors, Newcrest Mining is ranked in 5th place for NPS while Fortescue Metals is 1st, and Barrick Gold Corporation is 2nd.
Brand at a Glance
1.5/5
Product Quality
4/5
Pricing
Newcrest Mining Ranking
- #4 / 4 of its competitors
Newcrest Mining NPS
Newcrest Mining's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Newcrest Mining's customers would recommend using the product based on a scale of -100 to 100.
Newcrest Mining Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Newcrest Mining NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
How Other Brands Compare
Newcrest Mining is ranked #4 for NPS among its competitors. Barrick Gold Corporation and Rio Tinto come in first and second, with Newmont Mining coming in at third.
Newcrest Mining |  Barrick Gold Corporation |  Rio Tinto |  Newmont Mining | |
| Global Ranking | #- | #386 | #- | #- |
| NPS | -100 | 22 | 12 | -1 |
| Valuation Updated every 24 hours for public companies | - | - | $146.69B | $49.52B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newcrest Mining NPS vs. Competitors
Compared to its competitors, Newcrest Mining's NPS is rated right below Newmont Mining.
| COMPANY | NPS Score | |
|---|---|---|
 | Fortescue Metals | 35 |
| Barrick Gold Corporation | 22 |
| Rio Tinto | 12 |
| Newmont Mining | -1 |
| Newcrest Mining | -100 |
Newcrest Mining Product Quality
1.5/5
Newcrest Mining has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Newcrest Mining Product Information
Newcrest Mining’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.newcrest.com.au
- Company Size
- 1,001-5,000 Employees
Newcrest Mining Product Quality vs. Competitors
Compared to its competitors, Newcrest Mining's Product Quality score is rated right below Newmont Mining.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrick Gold Corporation | 4/5 |
| Rio Tinto | 3.7/5 |
| Fortescue Metals | 3.6/5 |
| Newmont Mining | 3.5/5 |
| Newcrest Mining | 1.5/5 |
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Newcrest Mining Pricing
Newcrest Mining ROI & Value For Money
4/5
Newcrest Mining has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Newcrest Mining Pricing vs. Competitors
Compared to its competitors, Newcrest Mining's ROI score is rated right above Fortescue Metals.
| COMPANY | Pricing Score | |
|---|---|---|
| Newcrest Mining | 4/5 |
| Fortescue Metals | 3.7/5 |
| Rio Tinto | 3.7/5 |
| Barrick Gold Corporation | 3.6/5 |
| Newmont Mining | 3.6/5 |
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Newcrest Mining Customer Satisfaction (CSAT)
Newcrest Mining Customer Satisfaction (CSAT) Score
100 / 100
Newcrest Mining has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Newcrest Mining Customer Satisfaction vs. Competitors
Compared to its competitors, Newcrest Mining's Customer Satisfaction score is rated right above Newmont Mining.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Newcrest Mining | 100% |
| Newmont Mining | 84% |
| Fortescue Metals | 77% |
| Barrick Gold Corporation | 69% |
| Rio Tinto | 68% |
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