-100
NPS
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Nextel Communications
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About Nextel Communications' Brand
Nextel Communications is a wireless service operator. Among its major competitors, Nextel Communications is ranked in 5th place for NPS while Vocera Communications is 1st, and NASCAR is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
1.5/5
Customer Service
Nextel Communications Ranking
- #4 / 4 of its competitors
Nextel Communications NPS
Nextel Communications's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nextel Communications's customers would recommend using the product based on a scale of -100 to 100.
Nextel Communications Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nextel Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
Nextel Communications is ranked #4 for NPS among its competitors. NASCAR and U.S. Cellular come in first and second, with Sprint coming in at third.
Nextel Communications |  U.S. Cellular |  NASCAR |  Sprint | |
| Global Ranking | #- | #591 | #901 | #- |
| NPS | -100 | -29 | 19 | -71 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.18B | - | $35.28B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nextel Communications NPS vs. Competitors
Compared to its competitors, Nextel Communications's NPS is rated right below Sprint.
| COMPANY | NPS Score | |
|---|---|---|
 | Vocera Communications | 100 |
| NASCAR | 19 |
| U.S. Cellular | -29 |
| Sprint | -71 |
| Nextel Communications | -100 |
Nextel Communications Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Nextel Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nextel Communications Customer Loyalty vs. Competitors
Compared to its competitors, Nextel Communications's Customer Loyalty score is rated right below U.S. Cellular.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vocera Communications | 100% |
| NASCAR | 88% |
| Sprint | 84% |
| U.S. Cellular | 80% |
| Nextel Communications | 10% |
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Nextel Communications Product Quality
1.5/5
Nextel Communications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Nextel Communications Product Information
Nextel Communications’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://nextel.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Small Business Services
Nextel Communications Product Quality vs. Competitors
Compared to its competitors, Nextel Communications's Product Quality score is rated right below Sprint.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vocera Communications | 5/5 |
| NASCAR | 3.7/5 |
| U.S. Cellular | 2.6/5 |
| Sprint | 1.6/5 |
| Nextel Communications | 1.5/5 |
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Nextel Communications Pricing
Nextel Communications ROI & Value For Money
5/5
Nextel Communications has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Nextel Communications Pricing vs. Competitors
Compared to its competitors, Nextel Communications's ROI score is rated right above Vocera Communications.
| COMPANY | Pricing Score | |
|---|---|---|
| Nextel Communications | 5/5 |
| Vocera Communications | 4.5/5 |
| NASCAR | 3.5/5 |
| U.S. Cellular | 2.5/5 |
| Sprint | 1.5/5 |
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Nextel Communications Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nextel Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Nextel Communications's Customer Satisfaction score is rated right below Sprint.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vocera Communications | 100% |
| NASCAR | 70% |
| U.S. Cellular | 44% |
| Sprint | 16% |
| Nextel Communications | 0% |
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Nextel Communications Customer Service
1.5/5
Nextel Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Nextel Communications's Customer Service
Address
6200 Sprint Pkwy, Overland Park, KS
Website
http://nextel.com
Phone Number
7708703273
Nextel Communications Customer Service vs. Competitors
Compared to its competitors, Nextel Communications's Customer Service score is rated right below Sprint.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vocera Communications | 4.5/5 |
| NASCAR | 3.6/5 |
| U.S. Cellular | 2.6/5 |
| Sprint | 1.5/5 |
| Nextel Communications | 1.5/5 |
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Nextel Communications as an Employer
Consumer vs. Employees
Nextel Communications scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nextel Communications would recommend the brand to a friend. ENPS measures how likely Nextel Communications employees would recommend working at Nextel Communications to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
