Niche.com NPS & Customer Reviews

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Niche.com

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About Niche.com's Brand

Niche connects people to their future schools, neighborhoods, and workplaces. Among its major competitors, Niche.com is ranked in 3rd place for NPS while Collective Bias is 1st, and Sprout Social is 2nd.

Brand at a Glance

81%

Customer Loyalty

3.8/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

Niche.com Ranking

^#3 / 4 of its competitors

Niche.com NPS

Niche.com's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether Niche.com's customers would recommend using the product based on a scale of -100 to 100.

Niche.com Overall NPS

NPS

37%	Promoters
38%	Passives
25%	Detractors

Niche.com NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2020 0	Sep 2020	0
Oct 2022 0	Oct 2022	0
Jan 2023 -25	Jan 2023	-25
Mar 2023 0	Mar 2023	0
May 2023 17	May 2023	17
Jun 2023 27	Jun 2023	27
Feb 2024 12	Feb 2024	12

How Other Brands Compare

Niche.com is ranked third for NPS among its competitors. Collective Bias and Sprout Social come in first and second, with Apex Learning coming in at #4.

	Niche.com	Sprout Social	Collective Bias	Apex Learning
Global Ranking	#-	#276	#-	#-
NPS	12	37	100	-18
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$3.40B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Niche.com NPS vs. Competitors

Compared to its competitors, Niche.com's NPS is rated right above Shmoop, and is preceded by Sprout Social.

COMPANY		NPS Score
	Collective Bias	100
	Sprout Social	37
	Niche.com	12
	Shmoop	N/A
	Speakr	N/A
	eSpark	N/A
	Feelter	N/A
	Peterson's	N/A
	theAmplify	N/A
	Apex Learning	-18
	TapInfluence	-100
	Meritnation	-100

Niche.com Customer Reviews

Niche.com Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Niche.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Niche.com Customer Loyalty vs. Competitors

Compared to its competitors, Niche.com's Customer Loyalty score is rated right above Apex Learning, and is preceded by Sprout Social.

COMPANY		Customer Loyalty Score
	Collective Bias	100%
	Sprout Social	90%
	Niche.com	81%
	Apex Learning	62%
	TapInfluence	N/A
	Meritnation	N/A
	Shmoop	N/A
	Speakr	N/A
	eSpark	N/A
	Feelter	N/A
	Peterson's	N/A
	theAmplify	N/A

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Niche.com Product Quality

3.8/5

Niche.com has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Niche.com Product Information

Niche.com’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: http://www.niche.com

Company Size: 11-50 Employees

Industry

Tech

Education

SaaS

Niche.com Product Quality vs. Competitors

Compared to its competitors, Niche.com's Product Quality score is rated right above Apex Learning, and is preceded by Meritnation.

COMPANY		Product Quality Score
	Collective Bias	5/5
	TapInfluence	5/5
	Sprout Social	4.1/5
	Meritnation	4/5
	Niche.com	3.8/5
	Apex Learning	3.1/5
	Shmoop	N/A
	Speakr	N/A
	eSpark	N/A
	Feelter	N/A
	Peterson's	N/A
	theAmplify	N/A

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Niche.com Pricing

Niche.com ROI & Value For Money

4/5

Niche.com has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Niche.com Pricing vs. Competitors

Compared to its competitors, Niche.com's ROI score is rated right above Apex Learning, and is preceded by Sprout Social.

COMPANY		Pricing Score
	Collective Bias	5/5
	Sprout Social	4/5
	Niche.com	4/5
	Apex Learning	3.1/5
	TapInfluence	1.5/5
	Meritnation	N/A
	Shmoop	N/A
	Speakr	N/A
	eSpark	N/A
	Feelter	N/A
	Peterson's	N/A
	theAmplify	N/A

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Niche.com Customer Satisfaction (CSAT)

Niche.com Customer Satisfaction (CSAT) Score

86 / 100

Niche.com has an overall Customer Satisfaction score of 86 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Niche.com Customer Satisfaction vs. Competitors

Compared to its competitors, Niche.com's Customer Satisfaction score is rated right above Sprout Social, and is preceded by Meritnation.

COMPANY		Customer Satisfaction (CSAT) Score
	Meritnation	100%
	Niche.com	86%
	Sprout Social	74%
	Apex Learning	43%
	Collective Bias	0%
	TapInfluence	0%
	Shmoop	0%
	Speakr	0%
	eSpark	0%
	Feelter	0%
	Peterson's	0%
	theAmplify	0%

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Niche.com Customer Service

3.9/5

Niche.com has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Niche.com's Customer Service

Address

Pittsburgh, PA

Website

http://www.niche.com

Phone Number

8023397104

Niche.com Customer Service vs. Competitors

Compared to its competitors, Niche.com's Customer Service score is rated right above Apex Learning, and is preceded by Sprout Social.

COMPANY		Customer Service Score
	Collective Bias	5/5
	Sprout Social	4/5
	Niche.com	3.9/5
	Apex Learning	2.9/5
	TapInfluence	N/A
	Meritnation	N/A
	Shmoop	N/A
	Speakr	N/A
	eSpark	N/A
	Feelter	N/A
	Peterson's	N/A
	theAmplify	N/A

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Niche.com as an Employer

3.3/5

Niche.com has a 3.3/5 stars for its overall company culture rated by their employees

top

20%

CEO of Niche.com

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Niche.com scored a 12 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Niche.com would recommend the brand to a friend. ENPS measures how likely Niche.com employees would recommend working at Niche.com to a friend.

Net Promoter Score

NPS Score

37%	Promoters
38%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

30%	Promoters
50%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail