-100
NPS
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TapInfluence
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About TapInfluence's Brand
Data-led and tech-powered, TapInfluence is redefining marketing & driving brand success by directly tying online conversations to commerce. Among its major competitors, TapInfluence is ranked in 9th place for NPS while Collective Bias is 1st, and Bright Pattern is 2nd. Overall, TapInfluence has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
5/5
Product Quality
1.5/5
Pricing
TapInfluence Ranking
- #4 / 4 of its competitors
TapInfluence NPS
TapInfluence's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TapInfluence's customers would recommend using the product based on a scale of -100 to 100.
TapInfluence Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TapInfluence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
TapInfluence is ranked #4 for NPS among its competitors. Slack and Skyword come in first and second, with IZEA coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TapInfluence NPS vs. Competitors
Compared to its competitors, TapInfluence's NPS is rated right below Experticity.
| COMPANY | NPS Score | |
|---|---|---|
 | Collective Bias | 100 |
 | Bright Pattern | 75 |
 | Intermedia | 60 |
 | Slack | 50 |
 | Skyword | 39 |
 | Linqia | 0 |
 | IZEA | -100 |
 | Experticity | -100 |
| TapInfluence | -100 |
TapInfluence Product Quality
5/5
TapInfluence has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TapInfluence Product Information
TapInfluence’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://tapinfluence.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Social
TapInfluence Product Quality vs. Competitors
Compared to its competitors, TapInfluence's Product Quality score is rated right above Bright Pattern, and is preceded by Collective Bias.
| COMPANY | Product Quality Score | |
|---|---|---|
| Collective Bias | 5/5 |
| TapInfluence | 5/5 |
| Bright Pattern | 4.4/5 |
| Intermedia | 4.4/5 |
| Slack | 4.3/5 |
| Skyword | 4.3/5 |
| Experticity | 2.5/5 |
| IZEA | 2/5 |
| Linqia | N/A |
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TapInfluence Pricing
TapInfluence ROI & Value For Money
1.5/5
TapInfluence has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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TapInfluence Pricing vs. Competitors
Compared to its competitors, TapInfluence's ROI score is rated right above Linqia, and is preceded by IZEA.
| COMPANY | Pricing Score | |
|---|---|---|
| Collective Bias | 5/5 |
| Bright Pattern | 4.5/5 |
| Intermedia | 4.5/5 |
| Slack | 4.1/5 |
| Skyword | 3.6/5 |
| Experticity | 3/5 |
| IZEA | 1.7/5 |
| TapInfluence | 1.5/5 |
| Linqia | N/A |
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TapInfluence Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TapInfluence Customer Satisfaction vs. Competitors
Compared to its competitors, TapInfluence's Customer Satisfaction score is rated right below Experticity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Slack | 90% |
| Intermedia | 75% |
| Collective Bias | 0% |
| Bright Pattern | 0% |
| Skyword | 0% |
| Linqia | 0% |
| IZEA | 0% |
| Experticity | 0% |
| TapInfluence | 0% |
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TapInfluence as an Employer
2.6/5
TapInfluence has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TapInfluence scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of TapInfluence would recommend the brand to a friend. ENPS measures how likely TapInfluence employees would recommend working at TapInfluence to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
