-75
NPS
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NIIT Technologies
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About NIIT Technologies' Brand
NIIT Technologies is a leading IT solutions organization, servicing customers in North America, Europe, Asia and Australia. Among its major competitors, NIIT Technologies is ranked in 5th place for NPS while Mindtree is 1st, and TCS (Tata Consultancy Services) is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
NIIT Technologies Ranking
- #4 / 4 of its competitors
NIIT Technologies NPS
NIIT Technologies's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether NIIT Technologies's customers would recommend using the product based on a scale of -100 to 100.
NIIT Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
NIIT Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Apr 2022 -66 | Apr 2022 | -66 |
Sep 2023 -75 | Sep 2023 | -75 |
How Other Brands Compare
NIIT Technologies is ranked #4 for NPS among its competitors. Mindtree and TCS (Tata Consultancy Services) come in first and second, with Infosys coming in at third.
NIIT Technologies |  Infosys |  TCS (Tata Consultancy Services) |  Mindtree | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | -75 | 15 | 23 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $881.03M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NIIT Technologies NPS vs. Competitors
Compared to its competitors, NIIT Technologies's NPS is rated right below Wipro Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Mindtree | 30 |
| TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
 | GlowTouch Technologies | 0 |
 | Wipro Technologies | N/A |
| NIIT Technologies | -75 |
NIIT Technologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of NIIT Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NIIT Technologies Customer Loyalty vs. Competitors
Compared to its competitors, NIIT Technologies's Customer Loyalty score is rated right above Wipro Technologies, and is preceded by Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GlowTouch Technologies | 100% |
| Mindtree | 88% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| NIIT Technologies | 53% |
| Wipro Technologies | N/A |
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NIIT Technologies Product Quality
2.5/5
NIIT Technologies has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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NIIT Technologies Product Information
NIIT Technologies’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.niit-tech.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
NIIT Technologies Product Quality vs. Competitors
Compared to its competitors, NIIT Technologies's Product Quality score is rated right above Wipro Technologies, and is preceded by Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| GlowTouch Technologies | 4.5/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Mindtree | 3.8/5 |
| Infosys | 3.7/5 |
| NIIT Technologies | 2.5/5 |
| Wipro Technologies | N/A |
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NIIT Technologies Pricing
NIIT Technologies ROI & Value For Money
2.5/5
NIIT Technologies has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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NIIT Technologies Pricing vs. Competitors
Compared to its competitors, NIIT Technologies's ROI score is rated right above Wipro Technologies, and is preceded by Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| GlowTouch Technologies | 4.2/5 |
| Mindtree | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| NIIT Technologies | 2.5/5 |
| Wipro Technologies | N/A |
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NIIT Technologies Customer Satisfaction (CSAT)
NIIT Technologies Customer Satisfaction (CSAT) Score
25 / 100
NIIT Technologies has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NIIT Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, NIIT Technologies's Customer Satisfaction score is rated right above Wipro Technologies, and is preceded by GlowTouch Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mindtree | 89% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| GlowTouch Technologies | 50% |
| NIIT Technologies | 25% |
| Wipro Technologies | 0% |
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NIIT Technologies Customer Service
2.5/5
NIIT Technologies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About NIIT Technologies's Customer Service
Address
B-1/H-9, MCIA, Mathura Road,
Website
http://www.niit-tech.com
Phone Number
0120-7119100
NIIT Technologies Customer Service vs. Competitors
Compared to its competitors, NIIT Technologies's Customer Service score is rated right above Wipro Technologies, and is preceded by GlowTouch Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mindtree | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Infosys | 3.8/5 |
| GlowTouch Technologies | 3.7/5 |
| NIIT Technologies | 2.5/5 |
| Wipro Technologies | N/A |
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NIIT Technologies as an Employer
4.6/5
NIIT Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
NIIT Technologies scored a -75 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of NIIT Technologies would recommend the brand to a friend. ENPS measures how likely NIIT Technologies employees would recommend working at NIIT Technologies to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
