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NPS
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NinjaCat
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About NinjaCat's Brand
NinjaCat is a scalable reporting and data storytelling platform built for agencies, media companies, and multi-location brands. Among its major competitors, NinjaCat is ranked in 6th place for NPS while Grow is 1st, and TapClicks is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
NinjaCat Ranking
- #4 / 4 of its competitors
NinjaCat NPS
NinjaCat's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether NinjaCat's customers would recommend using the product based on a scale of -100 to 100.
NinjaCat Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
NinjaCat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
Jun 2025 0 | Jun 2025 | 0 |
How Other Brands Compare
NinjaCat is ranked #4 for NPS among its competitors. TapClicks and Tableau Software come in first and second, with Domo, Inc. coming in at third.
NinjaCat |  Tableau Software |  Domo, Inc. |  TapClicks | |
| Global Ranking | #- | #397 | #- | #- |
| NPS | 0 | 34 | 25 | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.54B | $75.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NinjaCat NPS vs. Competitors
Compared to its competitors, NinjaCat's NPS is rated right below ReportGarden.
| COMPANY | NPS Score | |
|---|---|---|
 | Grow | 100 |
| TapClicks | 39 |
| Tableau Software | 34 |
| Domo, Inc. | 25 |
 | ReportGarden | 23 |
| NinjaCat | 0 |
NinjaCat Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NinjaCat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NinjaCat Customer Loyalty vs. Competitors
Compared to its competitors, NinjaCat's Customer Loyalty score is rated right above TapClicks, and is preceded by Domo, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grow | 100% |
| Tableau Software | 86% |
| Domo, Inc. | 72% |
| NinjaCat | 68% |
| TapClicks | 55% |
| ReportGarden | N/A |
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NinjaCat Product Quality
3.5/5
NinjaCat has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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NinjaCat Product Information
NinjaCat serves markets in the United States. NinjaCat supports Web devices and offers products for medium and large sized businesses.
NinjaCat’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.ninjacat.io/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Business Intelligence (BI) Software
Marketing Analytics Software
SEO/SEM Software
PPC Software
Call Tracking Software
NinjaCat Product Quality vs. Competitors
Compared to its competitors, NinjaCat's Product Quality score is rated right below Domo, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Grow | 5/5 |
| ReportGarden | 4.2/5 |
| TapClicks | 4.1/5 |
| Tableau Software | 4/5 |
| Domo, Inc. | 3.7/5 |
| NinjaCat | 3.5/5 |
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NinjaCat Pricing
NinjaCat ROI & Value For Money
3.5/5
NinjaCat has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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NinjaCat Pricing Plans
NinjaCat has a pricing structure that accommodates medium and large businesses.
Who Uses NinjaCat?
Medium Businesses
Large Enterprises
NinjaCat Pricing vs. Competitors
Compared to its competitors, NinjaCat's ROI score is rated right below Domo, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Grow | 5/5 |
| TapClicks | 4.2/5 |
| ReportGarden | 4/5 |
| Tableau Software | 3.9/5 |
| Domo, Inc. | 3.8/5 |
| NinjaCat | 3.5/5 |
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NinjaCat Customer Satisfaction (CSAT)
NinjaCat Customer Satisfaction (CSAT) Score
67 / 100
NinjaCat has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NinjaCat Customer Satisfaction vs. Competitors
Compared to its competitors, NinjaCat's Customer Satisfaction score is rated right above Tableau Software, and is preceded by Domo, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grow | 100% |
| Domo, Inc. | 66% |
| NinjaCat | 66% |
| Tableau Software | 64% |
| TapClicks | 50% |
| ReportGarden | 0% |
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NinjaCat Customer Service
4/5
NinjaCat has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About NinjaCat's Customer Service
Address
45 Rockefeller Plaza, Suite 2000, New York City, NY 10111
Website
https://www.ninjacat.io/
Phone Number
(855)646-5222
NinjaCat's Social Links
NinjaCat Customer Service vs. Competitors
Compared to its competitors, NinjaCat's Customer Service score is rated right above Domo, Inc., and is preceded by Grow.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grow | 5/5 |
| NinjaCat | 4/5 |
| Domo, Inc. | 3.9/5 |
| TapClicks | 3.8/5 |
| ReportGarden | 3.7/5 |
| Tableau Software | 3.7/5 |
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NinjaCat as an Employer
4.2/5
NinjaCat has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NinjaCat scored a 0 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of NinjaCat would recommend the brand to a friend. ENPS measures how likely NinjaCat employees would recommend working at NinjaCat to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
