17
NPS
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Nisum Technologies
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About Nisum Technologies' Brand
Nisum is a leading technology consulting partner based in Silicon Valley that designs and builds custom digital commerce platforms. We specialize in software development, digital strategy and transformation, insights and analytics, business agility, and blockchain. Founded in 2000, we have grown to nearly 2,000 professionals across North America, Latin America, India, and Pakistan and have 11 offices in 7 countries across the globe. As the preferred advisor to leading Fortune 500 brands, we help our clients achieve measurable business growth by building the advanced technology needed to deliver superior customer experiences in today’s competitive market. Among its major competitors, Nisum Technologies is ranked in 4th place for NPS while Globant is 1st, and Slalom Consulting is 2nd.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Nisum Technologies Ranking
- #3 / 4 of its competitors
Nisum Technologies NPS
Nisum Technologies's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Nisum Technologies's customers would recommend using the product based on a scale of -100 to 100.
Nisum Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Nisum Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Sep 2021 -66 | Sep 2021 | -66 |
Nov 2021 -25 | Nov 2021 | -25 |
Apr 2022 0 | Apr 2022 | 0 |
Feb 2023 17 | Feb 2023 | 17 |
How Other Brands Compare
Nisum Technologies is ranked third for NPS among its competitors. Globant and Accenture come in first and second, with Cognizant Technology Solutions coming in at #4.
Nisum Technologies |  Accenture |  Cognizant Technology Solutions |  Globant | |
| Global Ranking | #- | #124 | #423 | #452 |
| NPS | 17 | 20 | 5 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $26.75B | $8.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nisum Technologies NPS vs. Competitors
Compared to its competitors, Nisum Technologies's NPS is rated right above ThoughtWorks, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| Globant | 38 |
 | Slalom Consulting | 23 |
| Accenture | 20 |
| Nisum Technologies | 17 |
 | ThoughtWorks | 14 |
| Cognizant Technology Solutions | 5 |
 | GSPANN Technologies | N/A |
Nisum Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nisum Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nisum Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Nisum Technologies's Customer Loyalty score is rated right above GSPANN Technologies, and is preceded by ThoughtWorks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cognizant Technology Solutions | 82% |
| Globant | 80% |
| Slalom Consulting | 75% |
| Accenture | 71% |
| ThoughtWorks | 69% |
| Nisum Technologies | 55% |
| GSPANN Technologies | N/A |
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Nisum Technologies Product Quality
2/5
Nisum Technologies has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Nisum Technologies Product Information
Nisum Technologies’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.nisum.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Nisum Technologies Product Quality vs. Competitors
Compared to its competitors, Nisum Technologies's Product Quality score is rated right above GSPANN Technologies, and is preceded by Cognizant Technology Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Globant | 4.1/5 |
| Slalom Consulting | 3.8/5 |
| Accenture | 3.7/5 |
| ThoughtWorks | 3.6/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Nisum Technologies | 2/5 |
| GSPANN Technologies | N/A |
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Nisum Technologies Pricing
Nisum Technologies ROI & Value For Money
2.7/5
Nisum Technologies has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Nisum Technologies Pricing vs. Competitors
Compared to its competitors, Nisum Technologies's ROI score is rated right above GSPANN Technologies, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Globant | 4.1/5 |
| Slalom Consulting | 4/5 |
| Accenture | 3.6/5 |
| ThoughtWorks | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Nisum Technologies | 2.7/5 |
| GSPANN Technologies | N/A |
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Nisum Technologies Customer Satisfaction (CSAT)
Nisum Technologies Customer Satisfaction (CSAT) Score
100 / 100
Nisum Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nisum Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Nisum Technologies's Customer Satisfaction score is rated right above Globant.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nisum Technologies | 100% |
| Globant | 84% |
| Accenture | 75% |
| Slalom Consulting | 70% |
| Cognizant Technology Solutions | 64% |
| ThoughtWorks | 56% |
| GSPANN Technologies | 0% |
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Nisum Technologies Customer Service
3/5
Nisum Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Nisum Technologies's Customer Service
Address
500 S Kraemer Blvd Ste #301, San Francisco, CA 92821
Website
https://www.nisum.com
Phone Number
+1 (714) 579-7979
Nisum Technologies's Social Links
Nisum Technologies Customer Service vs. Competitors
Compared to its competitors, Nisum Technologies's Customer Service score is rated right above GSPANN Technologies, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Globant | 4.1/5 |
| Slalom Consulting | 4/5 |
| Accenture | 3.8/5 |
| ThoughtWorks | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Nisum Technologies | 3/5 |
| GSPANN Technologies | N/A |
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Nisum Technologies as an Employer
4.2/5
Nisum Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Nisum Technologies scored a 17 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Nisum Technologies would recommend the brand to a friend. ENPS measures how likely Nisum Technologies employees would recommend working at Nisum Technologies to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
