-30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nobel Biocare
Marketing or Exec? Claim Your Free Account
About Nobel Biocare's Brand
Nobel Biocare is a company that manufactures dental implants and CAD/CAM-based individualized prosthetics. Among its major competitors, Nobel Biocare is ranked in 5th place for NPS while Zimmer Biomet is 1st, and Danaher is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Nobel Biocare Ranking
- #4 / 4 of its competitors
Nobel Biocare NPS
Nobel Biocare's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Nobel Biocare's customers would recommend using the product based on a scale of -100 to 100.
Nobel Biocare Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Nobel Biocare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 -22 | Mar 2024 | -22 |
Oct 2024 -30 | Oct 2024 | -30 |
How Other Brands Compare
Nobel Biocare is ranked #4 for NPS among its competitors. Zimmer Biomet and Danaher come in first and second, with DENTSPLY SIRONA coming in at third.
Nobel Biocare |  DENTSPLY SIRONA |  Zimmer Biomet |  Danaher | |
| Global Ranking | #- | #818 | #999 | #- |
| NPS | -30 | 19 | 27 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $8.16B | $33.33B | $164.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nobel Biocare NPS vs. Competitors
Compared to its competitors, Nobel Biocare's NPS is rated right below DENTSPLY SIRONA.
| COMPANY | NPS Score | |
|---|---|---|
| Zimmer Biomet | 27 |
| Danaher | 24 |
 | Straumann | 23 |
| DENTSPLY SIRONA | 19 |
| Nobel Biocare | -30 |
Nobel Biocare Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Nobel Biocare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nobel Biocare Customer Loyalty vs. Competitors
Compared to its competitors, Nobel Biocare's Customer Loyalty score is rated right above Danaher, and is preceded by DENTSPLY SIRONA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Straumann | 82% |
| Zimmer Biomet | 80% |
| DENTSPLY SIRONA | 78% |
| Nobel Biocare | 72% |
| Danaher | 67% |
Unlock Nobel Biocare Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nobel Biocare Customer Loyalty vs. Competitors data and gain insights into your customers today.
Nobel Biocare Product Quality
3.4/5
Nobel Biocare has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nobel Biocare's overall Product Quality score rated by its users and customers.
Nobel Biocare Product Information
Nobel Biocare’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Nobel Biocare Product Quality vs. Competitors
Compared to its competitors, Nobel Biocare's Product Quality score is rated right below DENTSPLY SIRONA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Straumann | 4.3/5 |
| Zimmer Biomet | 3.9/5 |
| Danaher | 3.8/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Nobel Biocare | 3.4/5 |
Unlock Nobel Biocare Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nobel Biocare Product Quality vs. Competitors data and gain insights into your customers today.
Nobel Biocare Pricing
Nobel Biocare ROI & Value For Money
2.9/5
Nobel Biocare has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nobel Biocare's overall ROI score rated by its users and customers.
Nobel Biocare Pricing vs. Competitors
Compared to its competitors, Nobel Biocare's ROI score is rated right below DENTSPLY SIRONA.
| COMPANY | Pricing Score | |
|---|---|---|
| Straumann | 4.2/5 |
| Zimmer Biomet | 3.9/5 |
| Danaher | 3.9/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Nobel Biocare | 2.9/5 |
Unlock Nobel Biocare ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nobel Biocare ROI vs. Competitors data and gain insights into your customers today.
Nobel Biocare Customer Satisfaction (CSAT)
Nobel Biocare Customer Satisfaction (CSAT) Score
57 / 100
Nobel Biocare has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nobel Biocare Customer Satisfaction vs. Competitors
Compared to its competitors, Nobel Biocare's Customer Satisfaction score is rated right below DENTSPLY SIRONA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Straumann | 80% |
| Danaher | 73% |
| Zimmer Biomet | 70% |
| DENTSPLY SIRONA | 64% |
| Nobel Biocare | 58% |
Unlock Nobel Biocare Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nobel Biocare Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Nobel Biocare Customer Service
3/5
Nobel Biocare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nobel Biocare's overall Customer Service score rated by its users and customers.
About Nobel Biocare's Customer Service
Address
CH-8058 Flughafen, Koleen, IN
Website
http://nobelbiocare.com/en/splash/
Phone Number
(432) 114-200_
Nobel Biocare Customer Service vs. Competitors
Compared to its competitors, Nobel Biocare's Customer Service score is rated right below DENTSPLY SIRONA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Straumann | 4.2/5 |
| Zimmer Biomet | 3.9/5 |
| Danaher | 3.8/5 |
| DENTSPLY SIRONA | 3.6/5 |
| Nobel Biocare | 3/5 |
Unlock Nobel Biocare Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nobel Biocare Customer Service vs. Competitors data and gain insights into your customers today.
Nobel Biocare as an Employer
3.2/5
Nobel Biocare has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Nobel Biocare scored a -30 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Nobel Biocare would recommend the brand to a friend. ENPS measures how likely Nobel Biocare employees would recommend working at Nobel Biocare to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
