Straumann NPS & Customer Reviews

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Straumann

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Straumann

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About Straumann's Brand

"Straumann researches, develops and manufactures dental implants and instruments." Among its major competitors, Straumann is ranked in 3rd place for NPS while Ivoclar Vivadent is 1st, and Zimmer Biomet is 2nd.

Brand at a Glance

82%

Customer Loyalty

4.3/5

Product Quality

4.2/5

Pricing

4.2/5

Customer Service

Straumann Ranking

^#3 / 4 of its competitors

Straumann NPS

Straumann's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Straumann's customers would recommend using the product based on a scale of -100 to 100.

Straumann Overall NPS

NPS

56%	Promoters
11%	Passives
33%	Detractors

Straumann NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 30	Jan 2024	30
Feb 2024 30	Feb 2024	30
Mar 2024 30	Mar 2024	30
Apr 2024 31	Apr 2024	31
May 2024 32	May 2024	32
Jun 2024 29	Jun 2024	29
Aug 2024 25	Aug 2024	25
Sep 2024 22	Sep 2024	22
Dec 2024 20	Dec 2024	20
Feb 2025 18	Feb 2025	18
May 2025 20	May 2025	20
Oct 2025 22	Oct 2025	22

How Other Brands Compare

Straumann is ranked third for NPS among its competitors. Ivoclar Vivadent and Zimmer Biomet come in first and second, with DENTSPLY SIRONA coming in at #4.

	Straumann	Ivoclar Vivadent	DENTSPLY SIRONA	Zimmer Biomet
Global Ranking	#-	#735	#818	#999
NPS	23	34	19	27
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	-	$8.16B	$33.33B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Straumann NPS by Gender

Female customers rated Straumann's NPS 18 points higher than Male customers.

Male

Straumann's NPS was rated 42 by Male customers on Comparably.

71%

Promoters

Passives

29%

Detractors

Female

Straumann's NPS was rated 60 by Female customers on Comparably.

80%

Promoters

Passives

20%

Detractors

Straumann NPS by Ethnicity

Straumann's NPS was rated 60 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 60	Caucasian	60

Straumann NPS by Age

Straumann's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

36-40

67%

33%

41-45

75%

25%

Straumann NPS by Usage

Straumann's NPS was rated the highest by customers who have used Straumann's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 100	2 to 5 Years	100
5 to 10 Years 42	5 to 10 Years	42

Straumann NPS vs. Competitors

Compared to its competitors, Straumann's NPS is rated right above DENTSPLY SIRONA, and is preceded by Zimmer Biomet.

COMPANY		NPS Score
	Ivoclar Vivadent	34
	Zimmer Biomet	27
	Straumann	23
	DENTSPLY SIRONA	19
	BioCare	N/A
	Nobel Biocare	-30

Straumann Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Straumann users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Straumann Customer Loyalty Score by Gender

Female customers rated Straumann's Customer Loyalty score 13% higher than Male customers.

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Male

87%

Yes

Female

100%

Yes

Straumann Customer Loyalty Score by Ethnicity

Straumann's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Straumann Customer Loyalty Score by Age

Straumann's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 100%	36-40	100%
41-45 78%	41-45	78%

Straumann Customer Loyalty Score by Usage

Straumann's Customer Loyalty score was rated the highest by customers who have used Straumann's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	82%
5 to 10 Years	100%

Straumann Customer Loyalty Score by Industry

Straumann's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	100%

Straumann Customer Loyalty vs. Competitors

Compared to its competitors, Straumann's Customer Loyalty score is rated right above Zimmer Biomet, and is preceded by Ivoclar Vivadent.

COMPANY		Customer Loyalty Score
	Ivoclar Vivadent	86%
	Straumann	82%
	Zimmer Biomet	80%
	DENTSPLY SIRONA	78%
	Nobel Biocare	72%
	BioCare	N/A

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Straumann Product Quality

4.3/5

Straumann has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Straumann Product Information

Straumann’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Straumann's product the highest.

Website: www.straumann.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Healthcare

Quick Insights into Straumann Product Quality

Straumann's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Straumann Product Quality the Highest

Female	5
2 to 5 Years	4.8
Caucasian	4.8

Ranked Straumann Product Quality the Lowest

5 to 10 Years	4.7
36-40	4.6
Male	4.4

Straumann Product Quality Score by Gender

Female customers rated Straumann's Product Quality score 0.6 stars higher than Male customers.

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Male

4.4/5

Female

5/5

Straumann Product Quality Score by Ethnicity

Straumann's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.8	Caucasian	4.8

Straumann Product Quality Score by Age

Straumann's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 4.6	36-40	4.6
41-45 4.7	41-45	4.7

Straumann Product Quality Score by Usage

Straumann's Product Quality score was rated the highest by customers who have used Straumann's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	4.8
5 to 10 Years	4.7

Straumann Product Quality Score by Industry

Straumann's Product Quality score was rated 4.8 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.8

Straumann Product Quality vs. Competitors

Compared to its competitors, Straumann's Product Quality score is rated right above Ivoclar Vivadent.

COMPANY		Product Quality Score
	Straumann	4.3/5
	Ivoclar Vivadent	4.1/5
	Zimmer Biomet	3.9/5
	DENTSPLY SIRONA	3.6/5
	Nobel Biocare	3.4/5
	BioCare	N/A

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Straumann Pricing

Straumann ROI & Value For Money

4.2/5

Straumann has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Straumann Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Straumann ROI

Straumann's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.

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Ranked Straumann ROI the Highest

41-45	5
2 to 5 Years	4.9
Caucasian	4.7

Ranked Straumann ROI the Lowest

5 to 10 Years	4.1
Female	4.1
36-40	3.3

Straumann ROI Score by Gender

Male customers rated Straumann's ROI score 0.4 stars higher than Female customers.

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Male

4.5/5

Female

4.1/5

Straumann ROI Score by Ethnicity

Straumann's ROI score was rated 4.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7

Straumann ROI Score by Age

Straumann's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 3.3	36-40	3.3
41-45 5	41-45	5

Straumann ROI Score by Usage

Straumann's ROI score was rated the highest by customers who have used Straumann's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	4.9
5 to 10 Years	4.1

Straumann ROI Score by Industry

Straumann's ROI score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.4

Straumann Pricing vs. Competitors

Compared to its competitors, Straumann's ROI score is rated right above Ivoclar Vivadent.

COMPANY		Pricing Score
	Straumann	4.2/5
	Ivoclar Vivadent	3.9/5
	Zimmer Biomet	3.9/5
	DENTSPLY SIRONA	3.6/5
	Nobel Biocare	2.9/5
	BioCare	N/A

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Straumann Customer Satisfaction (CSAT)

Straumann Customer Satisfaction (CSAT) Score

80 / 100

Straumann has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Straumann Customer Satisfaction

Straumann's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Straumann's products/services for 2 to 5 Years.

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Ranked Straumann Customer Satisfaction the Highest

Male	100%
Healthcare, Hospitals and Medicine	80%
5 to 10 Years	75%

Ranked Straumann Customer Satisfaction the Lowest

Female	75%
2 to 5 Years	67%

Straumann Customer Satisfaction Score by Gender

Male customers rated Straumann's Customer Satisfaction score 25 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

Straumann Customer Satisfaction Score by Ethnicity

Caucasian
67%

CSAT according to Caucasian

Straumann's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Straumann Customer Satisfaction Score by Age

Straumann's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

33%

Straumann Customer Satisfaction Score by Usage

Straumann's Customer Satisfaction score was rated the highest by customers who have used Straumann's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	67
5 to 10 Years	75

Straumann Customer Satisfaction Score by Industry

Straumann's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	80

Straumann Customer Satisfaction vs. Competitors

Compared to its competitors, Straumann's Customer Satisfaction score is rated right above Zimmer Biomet.

COMPANY		Customer Satisfaction (CSAT) Score
	Straumann	80%
	Zimmer Biomet	68%
	DENTSPLY SIRONA	64%
	Ivoclar Vivadent	59%
	Nobel Biocare	58%
	BioCare	0%

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Straumann Customer Service

4.2/5

Straumann has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Straumann's Customer Service

Address

Scott Air Force Base, IL

Website

www.straumann.com

Quick Insights into Straumann Customer Service

Straumann's Customer Service score was rated highest by customers who have used Straumann's products/services for 2 to 5 Years, and rated lowest by customers ages 36-40.

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Ranked Straumann Customer Service the Highest

2 to 5 Years	4.9
41-45	4.5
Healthcare, Hospitals and Medicine	4.5

Ranked Straumann Customer Service the Lowest

Male	4.3
5 to 10 Years	4.1
36-40	3.6

Straumann Customer Service Score by Gender

Straumann's Customer Service score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Straumann Customer Service Score by Ethnicity

Straumann's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.3	Caucasian	4.3

Straumann Customer Service Score by Age

Straumann's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
36-40 3.6	36-40	3.6
41-45 4.5	41-45	4.5

Straumann Customer Service Score by Usage

Straumann's Customer Service score was rated the highest by customers who have used Straumann's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	4.9
5 to 10 Years	4.1

Straumann Customer Service Score by Industry

Straumann's Customer Service score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	4.5

Straumann Customer Service vs. Competitors

Compared to its competitors, Straumann's Customer Service score is rated right above Ivoclar Vivadent.

COMPANY		Customer Service Score
	Straumann	4.2/5
	Ivoclar Vivadent	4/5
	Zimmer Biomet	3.9/5
	DENTSPLY SIRONA	3.6/5
	Nobel Biocare	3/5
	BioCare	N/A

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Straumann as an Employer

4.2/5

Straumann has a 4.2/5 stars for its overall company culture rated by their employees

top

15%

CEO of Straumann

Marco Gadola

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Straumann scored a 23 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Straumann would recommend the brand to a friend. ENPS measures how likely Straumann employees would recommend working at Straumann to a friend.

Net Promoter Score

NPS Score

56%	Promoters
11%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
10%	Passive
31%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail