100
NPS
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NorthBay Solutions
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About NorthBay Solutions' Brand
Data strategies, ML/AI, and Migrations to AWS Cloud Among its major competitors, NorthBay Solutions is ranked in 1st place for NPS while Slalom Consulting is 2nd, and Zscaler is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
NorthBay Solutions Ranking
- #1 / 4 of its competitors
NorthBay Solutions NPS
NorthBay Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether NorthBay Solutions's customers would recommend using the product based on a scale of -100 to 100.
NorthBay Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
NorthBay Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2025 100 | Oct 2025 | 100 |
How Other Brands Compare
NorthBay Solutions is ranked first for NPS among its competitors. Slalom Consulting and Zscaler come in second and third, with Cognizant Technology Solutions coming in at #4.
NorthBay Solutions |  Cognizant Technology Solutions |  Slalom Consulting |  Zscaler | |
| Global Ranking | #- | #423 | #561 | #- |
| NPS | 100 | 5 | 23 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $26.75B | - | $23.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NorthBay Solutions NPS vs. Competitors
Compared to its competitors, NorthBay Solutions's NPS is rated right above Slalom Consulting.
| COMPANY | NPS Score | |
|---|---|---|
| NorthBay Solutions | 100 |
| Slalom Consulting | 23 |
| Zscaler | 10 |
| Cognizant Technology Solutions | 5 |
 | Logicworks | -67 |
 | 2nd Watch | -100 |
NorthBay Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NorthBay Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NorthBay Solutions Customer Loyalty vs. Competitors
Compared to its competitors, NorthBay Solutions's Customer Loyalty score is rated right above Cognizant Technology Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NorthBay Solutions | 100% |
| Cognizant Technology Solutions | 82% |
| Zscaler | 77% |
| Slalom Consulting | 75% |
| Logicworks | 55% |
| 2nd Watch | N/A |
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NorthBay Solutions Product Quality
5/5
NorthBay Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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NorthBay Solutions Product Information
NorthBay Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Mobile App
NorthBay Solutions Product Quality vs. Competitors
Compared to its competitors, NorthBay Solutions's Product Quality score is rated right above Slalom Consulting.
| COMPANY | Product Quality Score | |
|---|---|---|
| NorthBay Solutions | 5/5 |
| Slalom Consulting | 3.8/5 |
| Zscaler | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Logicworks | 2.2/5 |
| 2nd Watch | 2/5 |
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NorthBay Solutions Pricing
NorthBay Solutions ROI & Value For Money
4.5/5
NorthBay Solutions has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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NorthBay Solutions Pricing vs. Competitors
Compared to its competitors, NorthBay Solutions's ROI score is rated right above Slalom Consulting.
| COMPANY | Pricing Score | |
|---|---|---|
| NorthBay Solutions | 4.5/5 |
| Slalom Consulting | 4/5 |
| Zscaler | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Logicworks | 1.7/5 |
| 2nd Watch | N/A |
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NorthBay Solutions Customer Satisfaction (CSAT)
NorthBay Solutions Customer Satisfaction (CSAT) Score
100 / 100
NorthBay Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NorthBay Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, NorthBay Solutions's Customer Satisfaction score is rated right above Slalom Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NorthBay Solutions | 100% |
| Slalom Consulting | 70% |
| Cognizant Technology Solutions | 64% |
| Zscaler | 63% |
| Logicworks | 50% |
| 2nd Watch | 0% |
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NorthBay Solutions Customer Service
5/5
NorthBay Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About NorthBay Solutions's Customer Service
Address
300 Brickstone Square, Suite 235, Andover, MA 01810
Website
http://www.northbaysolutions.com
Phone Number
(617) 433-9221
NorthBay Solutions Customer Service vs. Competitors
Compared to its competitors, NorthBay Solutions's Customer Service score is rated right above Slalom Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| NorthBay Solutions | 5/5 |
| Slalom Consulting | 4/5 |
| Zscaler | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Logicworks | 1.7/5 |
| 2nd Watch | N/A |
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NorthBay Solutions as an Employer
3.7/5
NorthBay Solutions has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
NorthBay Solutions scored a 100 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of NorthBay Solutions would recommend the brand to a friend. ENPS measures how likely NorthBay Solutions employees would recommend working at NorthBay Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
