36
NPS
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Nuance Communications
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About Nuance Communications' Brand
Among its major competitors, Nuance Communications is ranked in 3rd place for NPS while TubeMogul is 1st, and ABBYY is 2nd. Overall, Nuance Communications has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $5.44B
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Nuance Communications CMO
Brenda Hodge
Brenda Hodge serves as the Chief Marketing Officer, Healthcare of Nuance Communications. Brenda started at Nuance Communications in September of 2016. Brenda currently resides in Raleigh-Durham, North Carolina Area.
Nuance Communications Ranking
- #1 / 4 of its competitors
Nuance Communications NPS
Nuance Communications's Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether Nuance Communications's customers would recommend using the product based on a scale of -100 to 100.
Nuance Communications Overall NPS
| 61% | Promoters |
|---|---|
| 14% | Passives |
| 25% | Detractors |
Nuance Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 47 | Jun 2022 | 47 |
Jul 2022 44 | Jul 2022 | 44 |
Aug 2022 44 | Aug 2022 | 44 |
Sep 2022 38 | Sep 2022 | 38 |
Nov 2022 43 | Nov 2022 | 43 |
Dec 2022 42 | Dec 2022 | 42 |
Jan 2023 43 | Jan 2023 | 43 |
Feb 2023 40 | Feb 2023 | 40 |
May 2023 42 | May 2023 | 42 |
Jan 2024 37 | Jan 2024 | 37 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2025 36 | Oct 2025 | 36 |
How Other Brands Compare
Nuance Communications is ranked first for NPS among its competitors. Adobe and Genesys come in second and third, with Xerox Corporation coming in at #4. Among those competitors, it is the second most valued company behind Adobe.
Nuance Communications |  Adobe |  Xerox Corporation |  Genesys | |
| Global Ranking | #- | #66 | #169 | #896 |
| NPS | 36 | 24 | 2 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $5.44B | $228.04B | $4.85B | $89.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuance Communications NPS by Gender
Male customers rated Nuance Communications's NPS 84 points higher than Female customers.
Male
50
Nuance Communications's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-34
Nuance Communications's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Nuance Communications NPS by Ethnicity
Nuance Communications's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Nuance Communications NPS by Usage
Nuance Communications's NPS was rated -34 points by customers who have used Nuance Communications's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Nuance Communications NPS vs. Competitors
Compared to its competitors, Nuance Communications's NPS is rated right above Adobe, and is preceded by ABBYY.
| COMPANY | NPS Score | |
|---|---|---|
 | TubeMogul | 58 |
 | ABBYY | 37 |
| Nuance Communications | 36 |
| Adobe | 24 |
| Genesys | 11 |
| Xerox Corporation | 2 |
 | Avaya | -13 |
Nuance Communications Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Nuance Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nuance Communications Customer Loyalty Score by Gender
Male customers rated Nuance Communications's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
Nuance Communications Customer Loyalty Score by Ethnicity
Nuance Communications's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Nuance Communications Customer Loyalty Score by Usage
Nuance Communications's Customer Loyalty score was rated 70% by customers who have used Nuance Communications's products/services for Less than 1 Year.
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Nuance Communications Customer Loyalty Score by Industry
Nuance Communications's Customer Loyalty score was rated 70% by Tech industry customers.
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Nuance Communications Customer Loyalty vs. Competitors
Compared to its competitors, Nuance Communications's Customer Loyalty score is rated right above Avaya, and is preceded by ABBYY.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genesys | 78% |
| Adobe | 76% |
| Xerox Corporation | 75% |
| ABBYY | 69% |
| Nuance Communications | 67% |
| Avaya | 67% |
| TubeMogul | N/A |
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Nuance Communications Product Quality
3.2/5
Nuance Communications has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Nuance Communications Product Information
Nuance Communications’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Nuance Communications's product the highest.
- Website
- http://www.nuance.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
SaaS
Quick Insights into Nuance Communications Product Quality
Nuance Communications's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Nuance Communications Product Quality the Highest
Ranked Nuance Communications Product Quality the Lowest
Nuance Communications Product Quality Score by Gender
Female customers rated Nuance Communications's Product Quality score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
Nuance Communications Product Quality Score by Ethnicity
Nuance Communications's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Nuance Communications Product Quality Score by Usage
Nuance Communications's Product Quality score was rated 1.5 stars by customers who have used Nuance Communications's products/services for Less than 1 Year.
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Nuance Communications Product Quality Score by Industry
Nuance Communications's Product Quality score was rated 3.1 stars by Tech industry customers.
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Nuance Communications Product Quality vs. Competitors
Compared to its competitors, Nuance Communications's Product Quality score is rated right above Avaya, and is preceded by Xerox Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| TubeMogul | 4.6/5 |
| Adobe | 3.9/5 |
| ABBYY | 3.9/5 |
| Genesys | 3.7/5 |
| Xerox Corporation | 3.2/5 |
| Nuance Communications | 3.2/5 |
| Avaya | 3.1/5 |
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Nuance Communications Pricing
Nuance Communications ROI & Value For Money
3.7/5
Nuance Communications has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Nuance Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Nuance Communications ROI
Nuance Communications's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Nuance Communications ROI the Highest
Ranked Nuance Communications ROI the Lowest
Nuance Communications ROI Score by Gender
Male customers rated Nuance Communications's ROI score 0.6 stars higher than Female customers.
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Male
3.4/5
Female
2.8/5
Nuance Communications ROI Score by Ethnicity
Nuance Communications's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Nuance Communications ROI Score by Usage
Nuance Communications's ROI score was rated 2 stars by customers who have used Nuance Communications's products/services for Less than 1 Year.
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Nuance Communications ROI Score by Industry
Nuance Communications's ROI score was rated 3.1 stars by Tech industry customers.
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Nuance Communications Pricing vs. Competitors
Compared to its competitors, Nuance Communications's ROI score is rated right above Genesys, and is preceded by ABBYY.
| COMPANY | Pricing Score | |
|---|---|---|
| TubeMogul | 4.2/5 |
| ABBYY | 4.1/5 |
| Nuance Communications | 3.7/5 |
| Genesys | 3.7/5 |
| Adobe | 3.6/5 |
| Avaya | 3.3/5 |
| Xerox Corporation | 3/5 |
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Nuance Communications Customer Satisfaction (CSAT)
Nuance Communications Customer Satisfaction (CSAT) Score
72 / 100
Nuance Communications has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nuance Communications Customer Satisfaction
Nuance Communications's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Nuance Communications Customer Satisfaction the Highest
Ranked Nuance Communications Customer Satisfaction the Lowest
Nuance Communications Customer Satisfaction Score by Gender
Nuance Communications's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Nuance Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nuance Communications' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Nuance Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Nuance Communications's Customer Satisfaction score is rated right above ABBYY.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nuance Communications | 72% |
| ABBYY | 70% |
| Genesys | 68% |
| Adobe | 57% |
| Xerox Corporation | 49% |
| Avaya | 49% |
| TubeMogul | 0% |
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Nuance Communications Customer Service
3.4/5
Nuance Communications has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Nuance Communications's Customer Service
Address
1 Wayside Rd, 01803
Website
http://www.nuance.com/
Phone Number
(781) 565-5000
Nuance Communications's Social Links
Quick Insights into Nuance Communications Customer Service
Nuance Communications's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Nuance Communications Customer Service the Highest
Ranked Nuance Communications Customer Service the Lowest
Nuance Communications Customer Service Score by Gender
Male customers rated Nuance Communications's Customer Service score 0.6 stars higher than Female customers.
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Male
3.6/5
Female
3/5
Nuance Communications Customer Service Score by Ethnicity
Nuance Communications's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Nuance Communications Customer Service Score by Usage
Nuance Communications's Customer Service score was rated 2 stars by customers who have used Nuance Communications's products/services for Less than 1 Year.
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Nuance Communications Customer Service Score by Industry
Nuance Communications's Customer Service score was rated 3.3 stars by Tech industry customers.
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Nuance Communications Customer Service vs. Competitors
Compared to its competitors, Nuance Communications's Customer Service score is rated right above Avaya, and is preceded by Adobe.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABBYY | 4.2/5 |
| TubeMogul | 3.7/5 |
| Genesys | 3.7/5 |
| Adobe | 3.6/5 |
| Nuance Communications | 3.4/5 |
| Avaya | 3.4/5 |
| Xerox Corporation | 2.6/5 |
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Nuance Communications as an Employer
3.0/5
Nuance Communications has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Nuance Communications scored a 36 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuance Communications would recommend the brand to a friend. ENPS measures how likely Nuance Communications employees would recommend working at Nuance Communications to a friend.
Net Promoter Score
36
NPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
