34
NPS
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NxStage Medical
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About NxStage Medical's Brand
NxStage Medical, Inc. (NxStage) is a medical device company that develops, manufactures and markets products for the treatment of kidney Among its major competitors, NxStage Medical is ranked in 2nd place for NPS while ABIOMED is 1st, and ResMed is 3rd.Their current market cap is $2.00B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
NxStage Medical Ranking
- #1 / 4 of its competitors
NxStage Medical NPS
NxStage Medical's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether NxStage Medical's customers would recommend using the product based on a scale of -100 to 100.
NxStage Medical Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
NxStage Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jan 2025 0 | Jan 2025 | 0 |
Sep 2026 33 | Sep 2026 | 33 |
How Other Brands Compare
NxStage Medical is ranked first for NPS among its competitors. ResMed and DaVita come in second and third, with Baxter Healthcare Inc coming in at #4. Among those competitors, it is the lowest valued company behind Baxter Healthcare Inc.
NxStage Medical |  Baxter Healthcare Inc |  DaVita |  ResMed | |
| Global Ranking | #- | #660 | #661 | #- |
| NPS | 34 | -32 | -27 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.00B | $42.59B | $11.17B | $31.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NxStage Medical NPS vs. Competitors
Compared to its competitors, NxStage Medical's NPS is rated right above ResMed, and is preceded by ABIOMED.
| COMPANY | NPS Score | |
|---|---|---|
 | ABIOMED | 39 |
| NxStage Medical | 34 |
| ResMed | 13 |
 | Nikkiso | N/A |
| DaVita | -27 |
| Baxter Healthcare Inc | -32 |
NxStage Medical Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NxStage Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NxStage Medical Customer Loyalty vs. Competitors
Compared to its competitors, NxStage Medical's Customer Loyalty score is rated right above ResMed.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NxStage Medical | 100% |
| ResMed | 74% |
| ABIOMED | 73% |
| DaVita | 73% |
| Baxter Healthcare Inc | 67% |
| Nikkiso | N/A |
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NxStage Medical Product Quality
5/5
NxStage Medical has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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NxStage Medical Product Information
NxStage Medical’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.nxstage.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
SaaS
NxStage Medical Product Quality vs. Competitors
Compared to its competitors, NxStage Medical's Product Quality score is rated right above ABIOMED.
| COMPANY | Product Quality Score | |
|---|---|---|
| NxStage Medical | 5/5 |
| ABIOMED | 3.9/5 |
| ResMed | 3.6/5 |
| DaVita | 3/5 |
| Baxter Healthcare Inc | 3/5 |
| Nikkiso | N/A |
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NxStage Medical Pricing
NxStage Medical ROI & Value For Money
5/5
NxStage Medical has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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NxStage Medical Pricing vs. Competitors
Compared to its competitors, NxStage Medical's ROI score is rated right above ABIOMED.
| COMPANY | Pricing Score | |
|---|---|---|
| NxStage Medical | 5/5 |
| ABIOMED | 3.7/5 |
| ResMed | 3.6/5 |
| Baxter Healthcare Inc | 3/5 |
| DaVita | 2.8/5 |
| Nikkiso | N/A |
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NxStage Medical Customer Satisfaction (CSAT)
NxStage Medical Customer Satisfaction (CSAT) Score
50 / 100
NxStage Medical has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NxStage Medical Customer Satisfaction vs. Competitors
Compared to its competitors, NxStage Medical's Customer Satisfaction score is rated right above DaVita, and is preceded by ResMed.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ABIOMED | 74% |
| ResMed | 67% |
| NxStage Medical | 50% |
| DaVita | 47% |
| Baxter Healthcare Inc | 33% |
| Nikkiso | 0% |
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NxStage Medical Customer Service
5/5
NxStage Medical has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About NxStage Medical's Customer Service
Address
350 Merrimack Street, Lawrence, MA
Website
http://www.nxstage.com
Phone Number
9786874800
NxStage Medical Customer Service vs. Competitors
Compared to its competitors, NxStage Medical's Customer Service score is rated right above ABIOMED.
| COMPANY | Customer Service Score | |
|---|---|---|
| NxStage Medical | 5/5 |
| ABIOMED | 4/5 |
| ResMed | 3.6/5 |
| DaVita | 3/5 |
| Baxter Healthcare Inc | 2.8/5 |
| Nikkiso | N/A |
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NxStage Medical as an Employer
4.2/5
NxStage Medical has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NxStage Medical scored a 34 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of NxStage Medical would recommend the brand to a friend. ENPS measures how likely NxStage Medical employees would recommend working at NxStage Medical to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
