34
NPS
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Omni
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About Omni's Brand
Omni Among its major competitors, Omni is ranked in 2nd place for NPS while InsideView is 1st, and LinkedIn is 3rd.Their current valuation is $100.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Omni Ranking
- #1 / 4 of its competitors
Omni NPS
Omni's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Omni's customers would recommend using the product based on a scale of -100 to 100.
Omni Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Omni NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
How Other Brands Compare
Omni is ranked first for NPS among its competitors. LinkedIn and MakeSpace come in second and third, with Clutter coming in at #4. Among those competitors, it is the most valued company behind Clutter.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omni Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Omni users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omni Customer Loyalty vs. Competitors
Compared to its competitors, Omni's Customer Loyalty score is rated right above LinkedIn, and is preceded by InsideView.
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VS
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Omni Product Quality
5/5
Omni has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Omni Product Information
Omni’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://omni.co
- Company Size
- 51-200 Employees
Omni Product Quality vs. Competitors
Compared to its competitors, Omni's Product Quality score is rated right above InsideView.
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VS
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Omni Pricing
Omni ROI & Value For Money
5/5
Omni has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Omni Pricing vs. Competitors
Compared to its competitors, Omni's ROI score is rated right above InsideView.
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VS
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Omni Customer Service
5/5
Omni has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Omni's Customer Service
Address
944 Market Street, San Francisco, CA, USA, San Francisco, CA Canada
Website
http://omni.co
Omni's Social Links
Omni Customer Service vs. Competitors
Compared to its competitors, Omni's Customer Service score is rated right above Datanyze.
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Omni as an Employer
2.8/5
Omni has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Omni scored a 34 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Omni would recommend the brand to a friend. ENPS measures how likely Omni employees would recommend working at Omni to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
