-15
NPS
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Option Care
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About Option Care's Brand
Option Care is one of the nation’s leading providers of home infusion. Among its major competitors, Option Care is ranked in 5th place for NPS while Sherwin-Williams is 1st, and Celanese is 2nd.
Brand at a Glance
67%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Option Care Ranking
- #3 / 4 of its competitors
Option Care NPS
Option Care's Net Promoter Score (NPS) is a -15 with 40% Promoters, 5% Passives, and 55% Detractors. Net Promoter Score tracks whether Option Care's customers would recommend using the product based on a scale of -100 to 100.
Option Care Overall NPS
| 40% | Promoters |
|---|---|
| 5% | Passives |
| 55% | Detractors |
Option Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -28 | Jan 2024 | -28 |
Feb 2024 -26 | Feb 2024 | -26 |
Apr 2024 -24 | Apr 2024 | -24 |
May 2024 -16 | May 2024 | -16 |
Jun 2024 -12 | Jun 2024 | -12 |
Oct 2024 -9 | Oct 2024 | -9 |
Dec 2024 -13 | Dec 2024 | -13 |
Jan 2025 -15 | Jan 2025 | -15 |
Sep 2025 -17 | Sep 2025 | -17 |
Oct 2025 -18 | Oct 2025 | -18 |
Dec 2025 -15 | Dec 2025 | -15 |
How Other Brands Compare
Option Care is ranked third for NPS among its competitors. Sherwin-Williams and DuPont come in first and second, with PPG Industries coming in at #4.
Option Care |  DuPont |  Sherwin-Williams |  PPG Industries | |
| Global Ranking | #- | #175 | #201 | #- |
| NPS | -15 | 17 | 38 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $41.76B | $65.11B | $32.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Option Care NPS by Gender
Male customers rated Option Care's NPS 41 points higher than Female customers.
Male
0
Option Care's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-41
Option Care's NPS was rated -41 by Female customers on Comparably.
26%
Promoters
7%
Passives
67%
Detractors
Option Care NPS by Ethnicity
Option Care's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Other -50 | Other | -50 |
Option Care NPS by Age
Option Care's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Option Care NPS by Usage
Option Care's NPS was rated the highest by customers who have used Option Care's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Option Care NPS vs. Competitors
Compared to its competitors, Option Care's NPS is rated right below PPG Industries.
| COMPANY | NPS Score | |
|---|---|---|
| Sherwin-Williams | 38 |
 | Celanese | 23 |
| DuPont | 17 |
 | First Solar | 9 |
| PPG Industries | N/A |
| Option Care | -15 |
Option Care Customer Reviews
Out of the 7 Option Care customer reviews 1 was positive and 6 were constructive. Option Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Option Care Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Option Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Option Care Customer Loyalty Score by Gender
Male customers rated Option Care's Customer Loyalty score 36% higher than Female customers.
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Male
100%
Yes
Female
64%
Yes
Option Care Customer Loyalty Score by Ethnicity
Option Care's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Option Care.
72
out of 100
Caucasian
78
out of 100
Other
Option Care Customer Loyalty Score by Age
Option Care's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
56-60 40% | 56-60 | 40% |
61-65 78% | 61-65 | 78% |
Option Care Customer Loyalty Score by Usage
Option Care's Customer Loyalty score was rated the highest by customers who have used Option Care's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Option Care Customer Loyalty Score by Industry
Option Care's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Option Care Customer Loyalty vs. Competitors
Compared to its competitors, Option Care's Customer Loyalty score is rated right above PPG Industries, and is preceded by First Solar.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sherwin-Williams | 82% |
| Celanese | 78% |
| DuPont | 77% |
| First Solar | 72% |
| Option Care | 67% |
| PPG Industries | N/A |
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Option Care Product Quality
3/5
Option Care has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Option Care Product Information
Option Care’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Option Care's product the highest. Reviewers from the Tech industry rated Option Care the lowest at 1.6.
- Website
- http://www.optioncare.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Option Care Product Quality
Option Care's Product Quality score was rated highest by Male customers, and rated lowest by customers ages 56-60.
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Ranked Option Care Product Quality the Highest
Ranked Option Care Product Quality the Lowest
Option Care Product Quality Score by Gender
Male customers rated Option Care's Product Quality score 2.3 stars higher than Female customers.
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Male
4.5/5
Female
2.2/5
Option Care Product Quality Score by Ethnicity
Option Care's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Option Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 3 | Other | 3 |
Option Care Product Quality Score by Age
Option Care's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
31-35 2.8 | 31-35 | 2.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
Option Care Product Quality Score by Usage
Option Care's Product Quality score was rated the highest by customers who have used Option Care's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Option Care Product Quality Score by Industry
Option Care's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Option Care Product Quality vs. Competitors
Compared to its competitors, Option Care's Product Quality score is rated right above PPG Industries, and is preceded by First Solar.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sherwin-Williams | 4.1/5 |
| Celanese | 4/5 |
| DuPont | 3.8/5 |
| First Solar | 3.5/5 |
| Option Care | 3/5 |
| PPG Industries | N/A |
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Option Care Pricing
Option Care ROI & Value For Money
3.2/5
Option Care has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Option Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Option Care.
Quick Insights into Option Care ROI
Option Care's ROI score was rated highest by Male customers, and rated lowest by customers who have used Option Care's products/services for 2 to 5 Years.
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Ranked Option Care ROI the Highest
Ranked Option Care ROI the Lowest
Option Care ROI Score by Gender
Male customers rated Option Care's ROI score 1.9 stars higher than Female customers.
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Male
4.4/5
Female
2.5/5
Option Care ROI Score by Ethnicity
Option Care's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Option Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.9 | Other | 3.9 |
Option Care ROI Score by Age
Option Care's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 2.6 | 31-35 | 2.6 |
56-60 1.8 | 56-60 | 1.8 |
61-65 3.5 | 61-65 | 3.5 |
Option Care ROI Score by Usage
Option Care's ROI score was rated the highest by customers who have used Option Care's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Option Care ROI Score by Industry
Option Care's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Option Care Pricing vs. Competitors
Compared to its competitors, Option Care's ROI score is rated right above First Solar, and is preceded by DuPont.
| COMPANY | Pricing Score | |
|---|---|---|
| Celanese | 4/5 |
| Sherwin-Williams | 3.9/5 |
| DuPont | 3.7/5 |
| Option Care | 3.2/5 |
| First Solar | 3.1/5 |
| PPG Industries | N/A |
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Option Care Customer Satisfaction (CSAT)
Option Care Customer Satisfaction (CSAT) Score
47 / 100
Option Care has an overall Customer Satisfaction score of 47 rated by its users and customers.
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Very Satisfied
33%
Satisfied
14%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
14%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Option Care Customer Satisfaction
Option Care's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Option Care's products/services for 2 to 5 Years.
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Ranked Option Care Customer Satisfaction the Highest
Ranked Option Care Customer Satisfaction the Lowest
Option Care Customer Satisfaction Score by Gender
Male customers rated Option Care's Customer Satisfaction score 45 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
30 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 15% | |
Very Dissatisfied | 46% |
Option Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Option Care's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
27%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
45%
CSAT according to Other
Option Care's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Option Care Customer Satisfaction Score by Age
Option Care's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 61-65 | 34% |
Option Care Customer Satisfaction Score by Usage
Option Care's Customer Satisfaction score was rated the highest by customers who have used Option Care's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Option Care Customer Satisfaction Score by Industry
Option Care's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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"title": "Option Care Customer Satisfaction Score by Industry",
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"score": 26,
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}Option Care Customer Satisfaction vs. Competitors
Compared to its competitors, Option Care's Customer Satisfaction score is rated right above PPG Industries, and is preceded by First Solar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sherwin-Williams | 78% |
| Celanese | 77% |
| DuPont | 72% |
| First Solar | 69% |
| Option Care | 47% |
| PPG Industries | 0% |
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Option Care Customer Service
2.9/5
Option Care has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Option Care's Customer Service
Website
http://www.optioncare.com/
Phone Number
8473154003
Quick Insights into Option Care Customer Service
Option Care's Customer Service score was rated highest by Male customers, and rated lowest by customers ages 56-60.
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Ranked Option Care Customer Service the Highest
Ranked Option Care Customer Service the Lowest
Option Care Customer Service Score by Gender
Male customers rated Option Care's Customer Service score 1.8 stars higher than Female customers.
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Male
4/5
Female
2.2/5
Option Care Customer Service Score by Ethnicity
Option Care's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 3.7 | Other | 3.7 |
Option Care Customer Service Score by Age
Option Care's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 2.1 | 31-35 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.4 | 61-65 | 3.4 |
Option Care Customer Service Score by Usage
Option Care's Customer Service score was rated the highest by customers who have used Option Care's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Option Care Customer Service Score by Industry
Option Care's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Option Care Customer Service vs. Competitors
Compared to its competitors, Option Care's Customer Service score is rated right above PPG Industries, and is preceded by First Solar.
| COMPANY | Customer Service Score | |
|---|---|---|
| Celanese | 4/5 |
| Sherwin-Williams | 4/5 |
| DuPont | 3.8/5 |
| First Solar | 3/5 |
| Option Care | 2.9/5 |
| PPG Industries | N/A |
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Option Care as an Employer
2.5/5
Option Care has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Option Care scored a -15 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Option Care would recommend the brand to a friend. ENPS measures how likely Option Care employees would recommend working at Option Care to a friend.
Net Promoter Score
-15
NPS Score
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
