23
NPS
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Celanese
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About Celanese's Brand
Celanese is a global technology and specialty materials company that engineers and manufactures a wide variety of products . Among its major competitors, Celanese is ranked in 5th place for NPS while Kuraray is 1st, and Air Products and Chemicals is 2nd.Their current market cap is $15.44B
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Celanese Ranking
- #3 / 4 of its competitors
Celanese NPS
Celanese's Net Promoter Score (NPS) is a 23 with 47% Promoters, 29% Passives, and 24% Detractors. Net Promoter Score tracks whether Celanese's customers would recommend using the product based on a scale of -100 to 100.
Celanese Overall NPS
| 47% | Promoters |
|---|---|
| 29% | Passives |
| 24% | Detractors |
Celanese NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 44 | May 2023 | 44 |
Jun 2023 50 | Jun 2023 | 50 |
Jul 2023 54 | Jul 2023 | 54 |
Aug 2023 62 | Aug 2023 | 62 |
Oct 2023 50 | Oct 2023 | 50 |
Apr 2024 40 | Apr 2024 | 40 |
Aug 2024 31 | Aug 2024 | 31 |
Sep 2024 28 | Sep 2024 | 28 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 31 | Nov 2024 | 31 |
Feb 2025 30 | Feb 2025 | 30 |
Jun 2025 23 | Jun 2025 | 23 |
How Other Brands Compare
Celanese is ranked third for NPS among its competitors. BASF and Dow Chemical Company come in first and second, with Chemours Company coming in at #4. Among those competitors, it is the third most valued company behind BASF.
Celanese |  Dow Chemical Company |  BASF |  Chemours Company | |
| Global Ranking | #- | #196 | #535 | #- |
| NPS | 23 | 27 | 31 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $15.44B | $68.56B | $76.09B | $4.78B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Celanese NPS vs. Competitors
Compared to its competitors, Celanese's NPS is rated right above Chemours Company, and is preceded by Dow Chemical Company .
| COMPANY | NPS Score | |
|---|---|---|
 | Kuraray | 50 |
 | Air Products and Chemicals | 37 |
| BASF | 31 |
| Dow Chemical Company | 27 |
| Celanese | 23 |
| Chemours Company | 12 |
 | OXEA | N/A |
 | PolyOne Corporation | -1 |
 | Option Care | -15 |
Celanese Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Celanese users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Celanese Customer Loyalty vs. Competitors
Compared to its competitors, Celanese's Customer Loyalty score is rated right above Chemours Company, and is preceded by Dow Chemical Company .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kuraray | 100% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| Celanese | 78% |
| Chemours Company | 77% |
| PolyOne Corporation | 76% |
| Option Care | 67% |
| Air Products and Chemicals | 65% |
| OXEA | N/A |
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Celanese Product Quality
4/5
Celanese has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Celanese Product Information
Celanese’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.celanese.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Manufacturing
Celanese Product Quality vs. Competitors
Compared to its competitors, Celanese's Product Quality score is rated right above Chemours Company, and is preceded by Dow Chemical Company .
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Dow Chemical Company | 4.1/5 |
| Celanese | 4/5 |
| Chemours Company | 4/5 |
| Kuraray | 3.7/5 |
| Air Products and Chemicals | 3.7/5 |
| PolyOne Corporation | 3.1/5 |
| Option Care | 3/5 |
| OXEA | N/A |
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Celanese Pricing
Celanese ROI & Value For Money
4/5
Celanese has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Celanese Pricing vs. Competitors
Compared to its competitors, Celanese's ROI score is rated right above Kuraray, and is preceded by BASF.
| COMPANY | Pricing Score | |
|---|---|---|
| BASF | 4.1/5 |
| Celanese | 4/5 |
| Kuraray | 4/5 |
| Dow Chemical Company | 3.9/5 |
| Chemours Company | 3.8/5 |
| Air Products and Chemicals | 3.8/5 |
| Option Care | 3.2/5 |
| PolyOne Corporation | 3/5 |
| OXEA | N/A |
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Celanese Customer Satisfaction (CSAT)
Celanese Customer Satisfaction (CSAT) Score
77 / 100
Celanese has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Celanese Customer Satisfaction vs. Competitors
Compared to its competitors, Celanese's Customer Satisfaction score is rated right above Dow Chemical Company , and is preceded by Air Products and Chemicals.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BASF | 83% |
| Air Products and Chemicals | 80% |
| Celanese | 77% |
| Dow Chemical Company | 76% |
| Chemours Company | 75% |
| PolyOne Corporation | 67% |
| Option Care | 47% |
| Kuraray | 0% |
| OXEA | 0% |
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Celanese Customer Service
4/5
Celanese has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Celanese's Customer Service
Address
222 W. Las Colinas Blvd, Suite 900N, Irving, TX
Website
http://www.celanese.com/
Celanese Customer Service vs. Competitors
Compared to its competitors, Celanese's Customer Service score is rated right above Kuraray, and is preceded by BASF.
| COMPANY | Customer Service Score | |
|---|---|---|
| BASF | 4.1/5 |
| Celanese | 4/5 |
| Kuraray | 4/5 |
| Dow Chemical Company | 3.9/5 |
| Chemours Company | 3.7/5 |
| Air Products and Chemicals | 3.6/5 |
| PolyOne Corporation | 3.1/5 |
| Option Care | 2.9/5 |
| OXEA | N/A |
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Consumer vs. Employees
Celanese scored a 23 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Celanese would recommend the brand to a friend. ENPS measures how likely Celanese employees would recommend working at Celanese to a friend.
Net Promoter Score
23
NPS Score
| 47% | Promoters |
|---|---|
| 29% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
