12
NPS
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Chemours Company
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About Chemours Company's Brand
Among its major competitors, Chemours Company is ranked in 6th place for NPS while Dow Chemical Company is 1st, and Celanese is 2nd.Their current market cap is $4.78B
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Chemours Company Ranking
- #4 / 4 of its competitors
Chemours Company NPS
Chemours Company's Net Promoter Score (NPS) is a 12 with 41% Promoters, 30% Passives, and 29% Detractors. Net Promoter Score tracks whether Chemours Company's customers would recommend using the product based on a scale of -100 to 100.
Chemours Company Overall NPS
| 41% | Promoters |
|---|---|
| 30% | Passives |
| 29% | Detractors |
Chemours Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Jan 2022 33 | Jan 2022 | 33 |
Aug 2022 66 | Aug 2022 | 66 |
Sep 2022 75 | Sep 2022 | 75 |
Feb 2023 70 | Feb 2023 | 70 |
May 2023 63 | May 2023 | 63 |
Sep 2023 58 | Sep 2023 | 58 |
Jan 2024 45 | Jan 2024 | 45 |
Apr 2024 26 | Apr 2024 | 26 |
Jun 2024 18 | Jun 2024 | 18 |
Sep 2025 12 | Sep 2025 | 12 |
How Other Brands Compare
Chemours Company is ranked #4 for NPS among its competitors. Dow Chemical Company and 3M come in first and second, with DuPont coming in at third. Among those competitors, it is the lowest valued company behind 3M.
Chemours Company |  3M |  DuPont |  Dow Chemical Company | |
| Global Ranking | #- | #96 | #175 | #196 |
| NPS | 12 | 22 | 17 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $4.78B | $111.65B | $41.76B | $68.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chemours Company NPS by Gender
Chemours Company's NPS was rated 0 by Male customers on Comparably.
Male
0
Chemours Company's NPS was rated by Male customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Female
N/A
Chemours Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Chemours Company NPS by Ethnicity
Chemours Company's NPS was rated -33 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -33 | African American/Black | -33 |
Chemours Company NPS by Age
Chemours Company's NPS was rated 0 points by customers ages 26-30 on Comparably.
Chemours Company NPS vs. Competitors
Compared to its competitors, Chemours Company's NPS is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | NPS Score | |
|---|---|---|
| Dow Chemical Company | 27 |
 | Celanese | 23 |
| 3M | 22 |
 | Tronox | 19 |
| DuPont | 17 |
| Chemours Company | 12 |
 | Huntsman Corporation | 0 |
 | Venator Materials | N/A |
Chemours Company Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Chemours Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chemours Company Customer Loyalty Score by Gender
Chemours Company's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Chemours Company Customer Loyalty Score by Ethnicity
Chemours Company's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
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70
out of 100
African American/Black
Chemours Company Customer Loyalty Score by Age
Chemours Company's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Chemours Company Customer Loyalty vs. Competitors
Compared to its competitors, Chemours Company's Customer Loyalty score is rated right above Tronox, and is preceded by DuPont.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 3M | 80% |
| Dow Chemical Company | 79% |
| Celanese | 78% |
| DuPont | 77% |
| Chemours Company | 77% |
| Tronox | 72% |
| Huntsman Corporation | 57% |
| Venator Materials | N/A |
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Chemours Company Product Quality
4/5
Chemours Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Chemours Company Product Information
Chemours Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.chemours.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Chemours Company Product Quality
Chemours Company's Product Quality score was rated highest by Male customers.
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Ranked Chemours Company Product Quality the Highest
Chemours Company Product Quality Score by Gender
Chemours Company's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Chemours Company Product Quality Score by Ethnicity
Chemours Company's Product Quality score was rated 3.1 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Chemours Company Product Quality Score by Age
Chemours Company's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Chemours Company Product Quality vs. Competitors
Compared to its competitors, Chemours Company's Product Quality score is rated right above 3M, and is preceded by Celanese.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dow Chemical Company | 4.1/5 |
| Celanese | 4/5 |
| Chemours Company | 4/5 |
| 3M | 3.9/5 |
| Tronox | 3.8/5 |
| DuPont | 3.8/5 |
| Huntsman Corporation | 3.3/5 |
| Venator Materials | N/A |
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Chemours Company Pricing
Chemours Company ROI & Value For Money
3.8/5
Chemours Company has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Chemours Company ROI
Chemours Company's ROI score was rated highest by customers ages 26-30.
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Ranked Chemours Company ROI the Highest
Chemours Company ROI Score by Gender
Chemours Company's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Chemours Company ROI Score by Ethnicity
Chemours Company's ROI score was rated 3.6 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Chemours Company ROI Score by Age
Chemours Company's ROI score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Chemours Company Pricing vs. Competitors
Compared to its competitors, Chemours Company's ROI score is rated right above DuPont, and is preceded by 3M.
| COMPANY | Pricing Score | |
|---|---|---|
| Celanese | 4/5 |
| Dow Chemical Company | 3.9/5 |
| 3M | 3.8/5 |
| Chemours Company | 3.8/5 |
| DuPont | 3.7/5 |
| Huntsman Corporation | 3.4/5 |
| Tronox | 3.2/5 |
| Venator Materials | N/A |
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Chemours Company Customer Satisfaction (CSAT)
Chemours Company Customer Satisfaction (CSAT) Score
75 / 100
Chemours Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chemours Company Customer Satisfaction
Chemours Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked Chemours Company Customer Satisfaction the Highest
Chemours Company Customer Satisfaction Score by Gender
Chemours Company's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Chemours Company Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Chemours Company's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Chemours Company Customer Satisfaction vs. Competitors
Compared to its competitors, Chemours Company's Customer Satisfaction score is rated right above DuPont, and is preceded by 3M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tronox | 88% |
| Celanese | 77% |
| Dow Chemical Company | 76% |
| 3M | 75% |
| Chemours Company | 75% |
| DuPont | 72% |
| Huntsman Corporation | 61% |
| Venator Materials | 0% |
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Chemours Company Customer Service
3.7/5
Chemours Company has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Chemours Company's Customer Service
Address
Wilmington, DE
Website
http://www.chemours.com
Quick Insights into Chemours Company Customer Service
Chemours Company's Customer Service score was rated highest by customers ages 26-30.
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Ranked Chemours Company Customer Service the Highest
Chemours Company Customer Service Score by Gender
Chemours Company's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Chemours Company Customer Service Score by Ethnicity
Chemours Company's Customer Service score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chemours Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Chemours Company Customer Service Score by Age
Chemours Company's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Chemours Company Customer Service vs. Competitors
Compared to its competitors, Chemours Company's Customer Service score is rated right above Huntsman Corporation, and is preceded by DuPont.
| COMPANY | Customer Service Score | |
|---|---|---|
| Celanese | 4/5 |
| Dow Chemical Company | 3.9/5 |
| 3M | 3.8/5 |
| DuPont | 3.8/5 |
| Chemours Company | 3.7/5 |
| Huntsman Corporation | 3.4/5 |
| Tronox | 3.3/5 |
| Venator Materials | N/A |
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Chemours Company as an Employer
3.4/5
Chemours Company has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Chemours Company scored a 12 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Chemours Company would recommend the brand to a friend. ENPS measures how likely Chemours Company employees would recommend working at Chemours Company to a friend.
Net Promoter Score
12
NPS Score
| 41% | Promoters |
|---|---|
| 30% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
