50
NPS
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Orange Leaf Frozen Yogurt
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About Orange Leaf Frozen Yogurt's Brand
Among its major competitors, Orange Leaf Frozen Yogurt is ranked in 2nd place for NPS while Chobani is 1st, and Darden Restaurants is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Orange Leaf Frozen Yogurt Ranking
- #1 / 4 of its competitors
Orange Leaf Frozen Yogurt NPS
Orange Leaf Frozen Yogurt's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Orange Leaf Frozen Yogurt's customers would recommend using the product based on a scale of -100 to 100.
Orange Leaf Frozen Yogurt Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Orange Leaf Frozen Yogurt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
How Other Brands Compare
Orange Leaf Frozen Yogurt is ranked first for NPS among its competitors. Darden Restaurants and Luby's come in second and third, with Papa John's International coming in at #4.
Orange Leaf Frozen Yogurt |  Darden Restaurants |  Papa John's International |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | 50 | 20 | -19 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $3.42B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orange Leaf Frozen Yogurt NPS vs. Competitors
Compared to its competitors, Orange Leaf Frozen Yogurt's NPS is rated right above Darden Restaurants, and is preceded by Chobani.
| COMPANY | NPS Score | |
|---|---|---|
 | Chobani | 54 |
| Orange Leaf Frozen Yogurt | 50 |
| Darden Restaurants | 20 |
| Luby's | -1 |
| Papa John's International | -19 |
Orange Leaf Frozen Yogurt Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Orange Leaf Frozen Yogurt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Orange Leaf Frozen Yogurt Customer Loyalty vs. Competitors
Compared to its competitors, Orange Leaf Frozen Yogurt's Customer Loyalty score is rated right below Darden Restaurants.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chobani | 83% |
| Luby's | 70% |
| Papa John's International | 68% |
| Darden Restaurants | 64% |
| Orange Leaf Frozen Yogurt | 55% |
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Orange Leaf Frozen Yogurt Product Quality
4.5/5
Orange Leaf Frozen Yogurt has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Orange Leaf Frozen Yogurt Product Information
Orange Leaf Frozen Yogurt’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Orange Leaf Frozen Yogurt Product Quality vs. Competitors
Compared to its competitors, Orange Leaf Frozen Yogurt's Product Quality score is rated right above Chobani.
| COMPANY | Product Quality Score | |
|---|---|---|
| Orange Leaf Frozen Yogurt | 4.5/5 |
| Chobani | 4.3/5 |
| Darden Restaurants | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 3/5 |
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Orange Leaf Frozen Yogurt Pricing
Orange Leaf Frozen Yogurt ROI & Value For Money
4.2/5
Orange Leaf Frozen Yogurt has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Orange Leaf Frozen Yogurt Pricing vs. Competitors
Compared to its competitors, Orange Leaf Frozen Yogurt's ROI score is rated right above Chobani.
| COMPANY | Pricing Score | |
|---|---|---|
| Orange Leaf Frozen Yogurt | 4.2/5 |
| Chobani | 4.1/5 |
| Darden Restaurants | 3.7/5 |
| Papa John's International | 3/5 |
| Luby's | 2.9/5 |
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Orange Leaf Frozen Yogurt Customer Satisfaction (CSAT)
Orange Leaf Frozen Yogurt Customer Satisfaction (CSAT) Score
100 / 100
Orange Leaf Frozen Yogurt has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orange Leaf Frozen Yogurt Customer Satisfaction vs. Competitors
Compared to its competitors, Orange Leaf Frozen Yogurt's Customer Satisfaction score is rated right above Chobani.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Orange Leaf Frozen Yogurt | 100% |
| Chobani | 83% |
| Darden Restaurants | 72% |
| Papa John's International | 55% |
| Luby's | 45% |
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Orange Leaf Frozen Yogurt Customer Service
4.7/5
Orange Leaf Frozen Yogurt has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Orange Leaf Frozen Yogurt's Customer Service
Website
http://www.orangeleafyogurt.com
Orange Leaf Frozen Yogurt Customer Service vs. Competitors
Compared to its competitors, Orange Leaf Frozen Yogurt's Customer Service score is rated right above Chobani.
| COMPANY | Customer Service Score | |
|---|---|---|
| Orange Leaf Frozen Yogurt | 4.7/5 |
| Chobani | 4.1/5 |
| Darden Restaurants | 3.7/5 |
| Papa John's International | 3/5 |
| Luby's | 2.9/5 |
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Consumer vs. Employees
Orange Leaf Frozen Yogurt scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Orange Leaf Frozen Yogurt would recommend the brand to a friend. ENPS measures how likely Orange Leaf Frozen Yogurt employees would recommend working at Orange Leaf Frozen Yogurt to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
