100
NPS
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Orchard Supply Hardware
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About Orchard Supply Hardware's Brand
Orchard Supply Hardware is a leading regional home improvement retailer operating more than 70 full-service home and garden store. Among its major competitors, Orchard Supply Hardware is ranked in 1st place for NPS while The Home Depot is 2nd, and Ace Hardware is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.7/5
Pricing
4.5/5
Customer Service
Orchard Supply Hardware Ranking
- #1 / 4 of its competitors
Orchard Supply Hardware NPS
Orchard Supply Hardware's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Orchard Supply Hardware's customers would recommend using the product based on a scale of -100 to 100.
Orchard Supply Hardware Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Orchard Supply Hardware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Orchard Supply Hardware is ranked first for NPS among its competitors. The Home Depot and Ace Hardware come in second and third, with Lowe's Home Improvement coming in at #4.
Orchard Supply Hardware |  The Home Depot |  Lowe's Home Improvement |  Ace Hardware | |
| Global Ranking | #- | #86 | #128 | #265 |
| NPS | 100 | 21 | -5 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orchard Supply Hardware NPS vs. Competitors
Compared to its competitors, Orchard Supply Hardware's NPS is rated right above The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| Orchard Supply Hardware | 100 |
| The Home Depot | 21 |
| Ace Hardware | 20 |
 | Harbor Freight Tools | 14 |
| Lowe's Home Improvement | -5 |
 | Sears | -54 |
Orchard Supply Hardware Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Orchard Supply Hardware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orchard Supply Hardware Customer Loyalty vs. Competitors
Compared to its competitors, Orchard Supply Hardware's Customer Loyalty score is rated right above Harbor Freight Tools.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Orchard Supply Hardware | 100% |
| Harbor Freight Tools | 82% |
| The Home Depot | 81% |
| Ace Hardware | 80% |
| Sears | 78% |
| Lowe's Home Improvement | 77% |
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Orchard Supply Hardware Product Quality
3.7/5
Orchard Supply Hardware has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Orchard Supply Hardware Product Information
Orchard Supply Hardware’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://osh.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Hardware and Devices
Sports & Entertainment
Orchard Supply Hardware Product Quality vs. Competitors
Compared to its competitors, Orchard Supply Hardware's Product Quality score is rated right above Ace Hardware.
| COMPANY | Product Quality Score | |
|---|---|---|
| Orchard Supply Hardware | 3.7/5 |
| Ace Hardware | 3.7/5 |
| The Home Depot | 3.6/5 |
| Harbor Freight Tools | 3.3/5 |
| Lowe's Home Improvement | 3.1/5 |
| Sears | 1.8/5 |
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Orchard Supply Hardware Pricing
Orchard Supply Hardware ROI & Value For Money
4.7/5
Orchard Supply Hardware has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Orchard Supply Hardware Pricing vs. Competitors
Compared to its competitors, Orchard Supply Hardware's ROI score is rated right above The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| Orchard Supply Hardware | 4.7/5 |
| The Home Depot | 3.6/5 |
| Ace Hardware | 3.5/5 |
| Harbor Freight Tools | 3.5/5 |
| Lowe's Home Improvement | 3/5 |
| Sears | 1.8/5 |
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Orchard Supply Hardware Customer Satisfaction (CSAT)
Orchard Supply Hardware Customer Satisfaction (CSAT) Score
100 / 100
Orchard Supply Hardware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orchard Supply Hardware Customer Satisfaction vs. Competitors
Compared to its competitors, Orchard Supply Hardware's Customer Satisfaction score is rated right above Ace Hardware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Orchard Supply Hardware | 100% |
| Ace Hardware | 69% |
| The Home Depot | 68% |
| Harbor Freight Tools | 64% |
| Lowe's Home Improvement | 39% |
| Sears | 29% |
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Orchard Supply Hardware Customer Service
4.5/5
Orchard Supply Hardware has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Orchard Supply Hardware's Customer Service
Address
San Jose, CA
Website
http://osh.com
Phone Number
(188) 874-6767
Orchard Supply Hardware Customer Service vs. Competitors
Compared to its competitors, Orchard Supply Hardware's Customer Service score is rated right above The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Orchard Supply Hardware | 4.5/5 |
| The Home Depot | 3.6/5 |
| Ace Hardware | 3.6/5 |
| Harbor Freight Tools | 3.3/5 |
| Lowe's Home Improvement | 2.9/5 |
| Sears | 1.7/5 |
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Orchard Supply Hardware as an Employer
2.2/5
Orchard Supply Hardware has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Orchard Supply Hardware
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Orchard Supply Hardware scored a 100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Orchard Supply Hardware would recommend the brand to a friend. ENPS measures how likely Orchard Supply Hardware employees would recommend working at Orchard Supply Hardware to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
