20
NPS
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Organon
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About Organon's Brand
Organon is a global healthcare company with a mission to deliver impactful medicines and solutions for a healthier every day. We build upon our strong foundation of more than 60 medicines and other products across a range of areas including reproductive health, heart disease, dermatology, allergies and asthma. We bring these important therapies around the world, with an international footprint that serves people in more than 140 markets. We believe the diversity of our business provides a sustainable engine of growth so we can continue to invest in and advance new medicines and treatments for women that are so urgently needed. We are here for her health. Among its major competitors, Organon is ranked in 2nd place for NPS while Roche is 1st, and Astrazeneca PLC is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Organon Ranking
- #2 / 4 of its competitors
Organon NPS
Organon's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Organon's customers would recommend using the product based on a scale of -100 to 100.
Organon Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Organon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 -33 | Feb 2022 | -33 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 -20 | Jun 2022 | -20 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 15 | Aug 2022 | 15 |
Sep 2022 25 | Sep 2022 | 25 |
Dec 2022 33 | Dec 2022 | 33 |
Dec 2024 20 | Dec 2024 | 20 |
How Other Brands Compare
Organon is ranked second for NPS among its competitors. Roche and Astrazeneca PLC come in first and third, with Pfizer coming in at #4.
Organon |  Pfizer |  Roche |  Astrazeneca PLC | |
| Global Ranking | #- | #214 | #332 | #511 |
| NPS | 20 | 0 | 34 | 18 |
| Valuation Updated every 24 hours for public companies | - | $191.43B | $3.55B | $230.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Organon NPS by Gender
Organon's NPS was rated 20 by Female customers on Comparably.
Female
20
Organon's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Male
N/A
Organon's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Organon NPS by Ethnicity
Organon's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Organon NPS vs. Competitors
Compared to its competitors, Organon's NPS is rated right above Astrazeneca PLC, and is preceded by Roche.
| COMPANY | NPS Score | |
|---|---|---|
| Roche | 34 |
| Organon | 20 |
| Astrazeneca PLC | 18 |
 | Ferring Pharmaceuticals | 16 |
 | Bayer | 8 |
| Pfizer | 0 |
Organon Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Organon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Organon Customer Loyalty Score by Gender
Organon's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Organon Customer Loyalty Score by Ethnicity
Organon's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Organon Customer Loyalty vs. Competitors
Compared to its competitors, Organon's Customer Loyalty score is rated right above Roche.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Organon | 85% |
| Roche | 82% |
| Astrazeneca PLC | 74% |
| Bayer | 72% |
| Ferring Pharmaceuticals | 69% |
| Pfizer | 65% |
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Organon Product Quality
3.8/5
Organon has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Organon Product Information
Organon’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.organon.com
- Company Size
- 5,001-10,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Organon Product Quality
Organon's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Organon Product Quality the Highest
Organon Product Quality Score by Gender
Organon's Product Quality score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Organon Product Quality Score by Ethnicity
Organon's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Organon Product Quality vs. Competitors
Compared to its competitors, Organon's Product Quality score is rated right above Bayer, and is preceded by Astrazeneca PLC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Roche | 4.1/5 |
| Astrazeneca PLC | 4/5 |
| Organon | 3.8/5 |
| Bayer | 3.8/5 |
| Ferring Pharmaceuticals | 3.6/5 |
| Pfizer | 3.2/5 |
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Organon Pricing
Organon ROI & Value For Money
4/5
Organon has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Organon ROI
Organon's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Organon ROI the Highest
Organon ROI Score by Gender
Organon's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Organon ROI Score by Ethnicity
Organon's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Organon Pricing vs. Competitors
Compared to its competitors, Organon's ROI score is rated right above Astrazeneca PLC, and is preceded by Roche.
| COMPANY | Pricing Score | |
|---|---|---|
| Roche | 4/5 |
| Organon | 4/5 |
| Astrazeneca PLC | 3.9/5 |
| Ferring Pharmaceuticals | 3.8/5 |
| Bayer | 3.6/5 |
| Pfizer | 3.1/5 |
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Organon Customer Satisfaction (CSAT)
Organon Customer Satisfaction (CSAT) Score
62 / 100
Organon has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Organon Customer Satisfaction
Organon's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Organon Customer Satisfaction the Highest
Organon Customer Satisfaction Score by Gender
Organon's Customer Satisfaction score was rated 60 by Female customers on Comparably.
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60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Organon Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Organon's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Organon Customer Satisfaction vs. Competitors
Compared to its competitors, Organon's Customer Satisfaction score is rated right above Pfizer, and is preceded by Roche.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Astrazeneca PLC | 83% |
| Ferring Pharmaceuticals | 82% |
| Bayer | 82% |
| Roche | 81% |
| Organon | 63% |
| Pfizer | 58% |
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Organon Customer Service
4/5
Organon has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Organon's Customer Service
Address
30 Hudson St, Jersey City, NJ 07302
Website
https://www.organon.com
Organon's Social Links
Quick Insights into Organon Customer Service
Organon's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Organon Customer Service the Highest
Organon Customer Service Score by Gender
Organon's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Organon Customer Service Score by Ethnicity
Organon's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Organon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Organon Customer Service vs. Competitors
Compared to its competitors, Organon's Customer Service score is rated right above Astrazeneca PLC, and is preceded by Roche.
| COMPANY | Customer Service Score | |
|---|---|---|
| Roche | 4.1/5 |
| Organon | 4/5 |
| Astrazeneca PLC | 3.8/5 |
| Bayer | 3.7/5 |
| Ferring Pharmaceuticals | 3.4/5 |
| Pfizer | 3.1/5 |
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Consumer vs. Employees
Organon scored a 20 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Organon would recommend the brand to a friend. ENPS measures how likely Organon employees would recommend working at Organon to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 65% | Promoters |
|---|---|
| 26% | Passive |
| 9% | Detractors |
