-10
NPS
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Orlando Health
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About Orlando Health's Brand
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks. Among its major competitors, Orlando Health is ranked in 4th place for NPS while Mayo Clinic is 1st, and AdventHealth is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Orlando Health Ranking
- #3 / 4 of its competitors
Orlando Health NPS
Orlando Health's Net Promoter Score (NPS) is a -10 with 42% Promoters, 6% Passives, and 52% Detractors. Net Promoter Score tracks whether Orlando Health's customers would recommend using the product based on a scale of -100 to 100.
Orlando Health Overall NPS
| 42% | Promoters |
|---|---|
| 6% | Passives |
| 52% | Detractors |
Orlando Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -4 | May 2024 | -4 |
Jun 2024 -4 | Jun 2024 | -4 |
Sep 2024 -5 | Sep 2024 | -5 |
Nov 2024 -3 | Nov 2024 | -3 |
Dec 2024 -3 | Dec 2024 | -3 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 -7 | Feb 2025 | -7 |
Mar 2025 -10 | Mar 2025 | -10 |
Apr 2025 -8 | Apr 2025 | -8 |
Jul 2025 -8 | Jul 2025 | -8 |
Nov 2025 -10 | Nov 2025 | -10 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
Orlando Health is ranked third for NPS among its competitors. Mayo Clinic and AdventHealth come in first and second, with Healthfirst coming in at #4.
Orlando Health |  Mayo Clinic |  AdventHealth |  Healthfirst | |
| Global Ranking | #- | #229 | #- | #- |
| NPS | -10 | 18 | 7 | -25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $156.98M | $63.35B | $5.35M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orlando Health NPS by Gender
Male customers rated Orlando Health's NPS 1 points higher than Female customers.
Male
-16
Orlando Health's NPS was rated -16 by Male customers on Comparably.
42%
Promoters
0%
Passives
58%
Detractors
Female
-17
Orlando Health's NPS was rated -17 by Female customers on Comparably.
36%
Promoters
11%
Passives
53%
Detractors
Orlando Health NPS by Ethnicity
Orlando Health's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
Hispanic or Latino -13 | Hispanic or Latino | -13 |
African American/Black 0 | African American/Black | 0 |
Other -100 | Other | -100 |
Orlando Health NPS by Age
Orlando Health's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Orlando Health NPS by Usage
Orlando Health's NPS was rated the highest by customers who have used Orlando Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years -56 | Over 10 Years | -56 |
Orlando Health NPS vs. Competitors
Compared to its competitors, Orlando Health's NPS is rated right above Healthfirst, and is preceded by Tampa General Hospital.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| AdventHealth | 7 |
 | Huron | N/A |
 | T-System | N/A |
| Tampa General Hospital | -7 |
| Orlando Health | -10 |
| Healthfirst | -25 |
Orlando Health Customer Reviews
Out of the 9 Orlando Health customer reviews 3 were positive and 6 were constructive. Orlando Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Orlando Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Orlando Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Orlando Health Customer Loyalty Score by Gender
Male customers rated Orlando Health's Customer Loyalty score 4% higher than Female customers.
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Male
76%
Yes
Female
72%
Yes
Orlando Health Customer Loyalty Score by Ethnicity
Orlando Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Orlando Health.
81
out of 100
Caucasian
66
out of 100
Hispanic or Latino
55
out of 100
African American/Black
100
out of 100
Other
Orlando Health Customer Loyalty Score by Age
Orlando Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 85% | 61-65 | 85% |
66+ 70% | 66+ | 70% |
Orlando Health Customer Loyalty Score by Usage
Orlando Health's Customer Loyalty score was rated the highest by customers who have used Orlando Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Orlando Health Customer Loyalty Score by Industry
Orlando Health's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Orlando Health Customer Loyalty vs. Competitors
Compared to its competitors, Orlando Health's Customer Loyalty score is rated right above Tampa General Hospital, and is preceded by Healthfirst.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 77% |
| AdventHealth | 75% |
| Healthfirst | 70% |
| Orlando Health | 69% |
| Tampa General Hospital | 66% |
| Huron | N/A |
| T-System | N/A |
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Orlando Health Product Quality
3.1/5
Orlando Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Orlando Health Product Information
Orlando Health’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Orlando Health's product the highest. Reviewers from the Accounting industry rated Orlando Health the lowest at 2.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Orlando Health Product Quality
Orlando Health's Product Quality score was rated highest by customers who have used Orlando Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Orlando Health Product Quality the Highest
Ranked Orlando Health Product Quality the Lowest
Orlando Health Product Quality Score by Gender
Female customers rated Orlando Health's Product Quality score 0.4 stars higher than Male customers.
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Male
2.8/5
Female
3.2/5
Orlando Health Product Quality Score by Ethnicity
Orlando Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 1.5 | Other | 1.5 |
Orlando Health Product Quality Score by Age
Orlando Health's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3.1 | 66+ | 3.1 |
Orlando Health Product Quality Score by Usage
Orlando Health's Product Quality score was rated the highest by customers who have used Orlando Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Orlando Health Product Quality Score by Industry
Orlando Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Orlando Health Product Quality vs. Competitors
Compared to its competitors, Orlando Health's Product Quality score is rated right above Tampa General Hospital, and is preceded by AdventHealth.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| AdventHealth | 3.4/5 |
| Orlando Health | 3.1/5 |
| Tampa General Hospital | 3/5 |
| Healthfirst | 2.6/5 |
| Huron | N/A |
| T-System | N/A |
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Orlando Health Pricing
Orlando Health ROI & Value For Money
3.1/5
Orlando Health has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Orlando Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Orlando Health.
Quick Insights into Orlando Health ROI
Orlando Health's ROI score was rated highest by customers who have used Orlando Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Orlando Health ROI the Highest
Ranked Orlando Health ROI the Lowest
Orlando Health ROI Score by Gender
Female customers rated Orlando Health's ROI score 0.4 stars higher than Male customers.
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Male
2.5/5
Female
2.9/5
Orlando Health ROI Score by Ethnicity
Orlando Health's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.5 | Other | 1.5 |
Orlando Health ROI Score by Age
Orlando Health's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
41-45 3.3 | 41-45 | 3.3 |
46-50 4.3 | 46-50 | 4.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3.3 | 56-60 | 3.3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.5 | 66+ | 2.5 |
Orlando Health ROI Score by Usage
Orlando Health's ROI score was rated the highest by customers who have used Orlando Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Orlando Health ROI Score by Industry
Orlando Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Orlando Health Pricing vs. Competitors
Compared to its competitors, Orlando Health's ROI score is rated right above Tampa General Hospital, and is preceded by AdventHealth.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| AdventHealth | 3.5/5 |
| Orlando Health | 3.1/5 |
| Tampa General Hospital | 2.9/5 |
| Healthfirst | 2.6/5 |
| Huron | N/A |
| T-System | N/A |
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Orlando Health Customer Satisfaction (CSAT)
Orlando Health Customer Satisfaction (CSAT) Score
51 / 100
Orlando Health has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
43%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Orlando Health Customer Satisfaction
Orlando Health's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked Orlando Health Customer Satisfaction the Highest
Ranked Orlando Health Customer Satisfaction the Lowest
Orlando Health Customer Satisfaction Score by Gender
Female customers rated Orlando Health's Customer Satisfaction score 21 points higher than Male customers.
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38 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 50% |
59 / 100
FemaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 24% |
Orlando Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Orlando Health's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
58%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Orlando Health's Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to African American/Black
Orlando Health's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to Other
Orlando Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Orlando Health Customer Satisfaction Score by Age
Orlando Health's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 45% |
Orlando Health Customer Satisfaction Score by Usage
Orlando Health's Customer Satisfaction score was rated the highest by customers who have used Orlando Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Orlando Health Customer Satisfaction Score by Industry
Orlando Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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}Orlando Health Customer Satisfaction vs. Competitors
Compared to its competitors, Orlando Health's Customer Satisfaction score is rated right above Healthfirst, and is preceded by Tampa General Hospital.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 61% |
| AdventHealth | 56% |
| Tampa General Hospital | 51% |
| Orlando Health | 51% |
| Healthfirst | 44% |
| Huron | 0% |
| T-System | 0% |
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Orlando Health Customer Service
3/5
Orlando Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Orlando Health's Customer Service
Address
Orlando, FL 32806
Website
http://www.orlandohealth.com/
Phone Number
1(321)843-7000
Quick Insights into Orlando Health Customer Service
Orlando Health's Customer Service score was rated highest by customers who have used Orlando Health's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Orlando Health Customer Service the Highest
Ranked Orlando Health Customer Service the Lowest
Orlando Health Customer Service Score by Gender
Female customers rated Orlando Health's Customer Service score 0.3 stars higher than Male customers.
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Male
2.6/5
Female
2.9/5
Orlando Health Customer Service Score by Ethnicity
Orlando Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 1.5 | Other | 1.5 |
Orlando Health Customer Service Score by Age
Orlando Health's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.4 | 36-40 | 3.4 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.8 | 46-50 | 3.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.5 | 66+ | 2.5 |
Orlando Health Customer Service Score by Usage
Orlando Health's Customer Service score was rated the highest by customers who have used Orlando Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Orlando Health Customer Service Score by Industry
Orlando Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Orlando Health Customer Service vs. Competitors
Compared to its competitors, Orlando Health's Customer Service score is rated right above Tampa General Hospital, and is preceded by AdventHealth.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| AdventHealth | 3.3/5 |
| Orlando Health | 3/5 |
| Tampa General Hospital | 2.9/5 |
| Healthfirst | 2.7/5 |
| Huron | N/A |
| T-System | N/A |
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Orlando Health as an Employer
4.3/5
Orlando Health has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Orlando Health scored a -10 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Orlando Health would recommend the brand to a friend. ENPS measures how likely Orlando Health employees would recommend working at Orlando Health to a friend.
Net Promoter Score
-10
NPS Score
| 42% | Promoters |
|---|---|
| 6% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 59% | Promoters |
|---|---|
| 17% | Passive |
| 24% | Detractors |
