-100
NPS
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Panalpina World Transport
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About Panalpina World Transport's Brand
Provider of supply chain services. The company combines its core products of air freight, ocean freight, and logistics and delivers integrated, customized solutions and has a specialized service for the energy and capital projects sector. Among its major competitors, Panalpina World Transport is ranked in 5th place for NPS while Expeditors is 1st, and DSV is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
Panalpina World Transport Ranking
- #4 / 4 of its competitors
Panalpina World Transport NPS
Panalpina World Transport's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Panalpina World Transport's customers would recommend using the product based on a scale of -100 to 100.
Panalpina World Transport Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Panalpina World Transport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
Panalpina World Transport is ranked #4 for NPS among its competitors. Expeditors and DSV come in first and second, with CEVA Logistics coming in at third.
Panalpina World Transport |  Expeditors |  CEVA Logistics |  DSV | |
| Global Ranking | #- | #755 | #- | #- |
| NPS | -100 | 37 | -4 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.22B | $1.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panalpina World Transport NPS vs. Competitors
Compared to its competitors, Panalpina World Transport's NPS is rated right below DB Schenker.
| COMPANY | NPS Score | |
|---|---|---|
| Expeditors | 37 |
| DSV | 20 |
| CEVA Logistics | -4 |
 | DB Schenker | -13 |
| Panalpina World Transport | -100 |
Panalpina World Transport Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Panalpina World Transport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panalpina World Transport Customer Loyalty vs. Competitors
Compared to its competitors, Panalpina World Transport's Customer Loyalty score is rated right below CEVA Logistics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Expeditors | 89% |
| DB Schenker | 82% |
| DSV | 76% |
| CEVA Logistics | 69% |
| Panalpina World Transport | 10% |
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Panalpina World Transport Product Quality
2.5/5
Panalpina World Transport has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Panalpina World Transport Product Information
Panalpina World Transport’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.panalpina.com
- Company Size
- 10,000+ Employees
Panalpina World Transport Product Quality vs. Competitors
Compared to its competitors, Panalpina World Transport's Product Quality score is rated right below CEVA Logistics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| DB Schenker | 3.5/5 |
| DSV | 3.4/5 |
| CEVA Logistics | 2.8/5 |
| Panalpina World Transport | 2.5/5 |
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Panalpina World Transport Pricing
Panalpina World Transport ROI & Value For Money
3/5
Panalpina World Transport has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Panalpina World Transport Pricing vs. Competitors
Compared to its competitors, Panalpina World Transport's ROI score is rated right below CEVA Logistics.
| COMPANY | Pricing Score | |
|---|---|---|
| Expeditors | 4.2/5 |
| DSV | 3.5/5 |
| DB Schenker | 3.5/5 |
| CEVA Logistics | 3/5 |
| Panalpina World Transport | 3/5 |
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Panalpina World Transport Customer Satisfaction (CSAT)
Panalpina World Transport Customer Satisfaction (CSAT) Score
100 / 100
Panalpina World Transport has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panalpina World Transport Customer Satisfaction vs. Competitors
Compared to its competitors, Panalpina World Transport's Customer Satisfaction score is rated right above Expeditors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Panalpina World Transport | 100% |
| Expeditors | 86% |
| DB Schenker | 80% |
| DSV | 69% |
| CEVA Logistics | 55% |
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Panalpina World Transport Customer Service
2.5/5
Panalpina World Transport has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Panalpina World Transport's Customer Service
Address
Viaduktstrasse 42, Basel, 4002
Website
www.panalpina.com
Phone Number
7
Panalpina World Transport Customer Service vs. Competitors
Compared to its competitors, Panalpina World Transport's Customer Service score is rated right below CEVA Logistics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| DB Schenker | 3.5/5 |
| DSV | 3.4/5 |
| CEVA Logistics | 3.1/5 |
| Panalpina World Transport | 2.5/5 |
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Consumer vs. Employees
Panalpina World Transport scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Panalpina World Transport would recommend the brand to a friend. ENPS measures how likely Panalpina World Transport employees would recommend working at Panalpina World Transport to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
