-24
NPS
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Patelco Credit Union
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About Patelco Credit Union's Brand
"Patelco Credit Union offers checking, savings accounts, loans, credit, home loans, investments, insurance, and online banking services." Among its major competitors, Patelco Credit Union is ranked in 5th place for NPS while Golden 1 Credit Union is 1st, and Wells Fargo is 2nd.
Brand at a Glance
95%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Patelco Credit Union Ranking
- #4 / 4 of its competitors
Patelco Credit Union NPS
Patelco Credit Union's Net Promoter Score (NPS) is a -24 with 32% Promoters, 12% Passives, and 56% Detractors. Net Promoter Score tracks whether Patelco Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Patelco Credit Union Overall NPS
| 32% | Promoters |
|---|---|
| 12% | Passives |
| 56% | Detractors |
Patelco Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -16 | Jan 2023 | -16 |
Feb 2023 -22 | Feb 2023 | -22 |
Jun 2023 -20 | Jun 2023 | -20 |
Jul 2023 -13 | Jul 2023 | -13 |
Aug 2023 -18 | Aug 2023 | -18 |
Nov 2023 -22 | Nov 2023 | -22 |
Jul 2024 -25 | Jul 2024 | -25 |
Aug 2024 -19 | Aug 2024 | -19 |
Apr 2025 -24 | Apr 2025 | -24 |
Jun 2025 -18 | Jun 2025 | -18 |
Oct 2025 -21 | Oct 2025 | -21 |
Dec 2025 -24 | Dec 2025 | -24 |
How Other Brands Compare
Patelco Credit Union is ranked #4 for NPS among its competitors. Golden 1 Credit Union and Wells Fargo come in first and second, with Alliant Credit Union coming in at third.
Patelco Credit Union |  Wells Fargo |  Golden 1 Credit Union |  Alliant Credit Union | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | -24 | 7 | 13 | -15 |
| Valuation Updated every 24 hours for public companies | - | $156.41B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patelco Credit Union NPS by Gender
Patelco Credit Union's NPS was rated -34 by Female customers on Comparably.
Female
-34
Patelco Credit Union's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Patelco Credit Union's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Patelco Credit Union NPS by Ethnicity
Patelco Credit Union's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Patelco Credit Union NPS by Usage
Patelco Credit Union's NPS was rated -60 points by customers who have used Patelco Credit Union's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -60 | Over 10 Years | -60 |
Patelco Credit Union NPS vs. Competitors
Compared to its competitors, Patelco Credit Union's NPS is rated right below First Tech Federal Credit Union.
| COMPANY | NPS Score | |
|---|---|---|
| Golden 1 Credit Union | 13 |
| Wells Fargo | 7 |
| Alliant Credit Union | -15 |
 | First Tech Federal Credit Union | -17 |
| Patelco Credit Union | -24 |
Patelco Credit Union Customer Reviews
Out of the 5 Patelco Credit Union customer reviews 2 were positive and 3 were constructive. Patelco Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Patelco Credit Union Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Patelco Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Patelco Credit Union Customer Loyalty Score by Gender
Patelco Credit Union's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Patelco Credit Union Customer Loyalty Score by Ethnicity
Patelco Credit Union's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Patelco Credit Union.
100
out of 100
Caucasian
Patelco Credit Union Customer Loyalty Score by Usage
Patelco Credit Union's Customer Loyalty score was rated 100% by customers who have used Patelco Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Patelco Credit Union Customer Loyalty vs. Competitors
Compared to its competitors, Patelco Credit Union's Customer Loyalty score is rated right above Alliant Credit Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Patelco Credit Union | 95% |
| Alliant Credit Union | 89% |
| First Tech Federal Credit Union | 73% |
| Wells Fargo | 71% |
| Golden 1 Credit Union | 66% |
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Patelco Credit Union Product Quality
2.9/5
Patelco Credit Union has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Patelco Credit Union Product Information
Patelco Credit Union’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.patelco.com
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Patelco Credit Union Product Quality
Patelco Credit Union's Product Quality score was rated highest by Female customers.
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Ranked Patelco Credit Union Product Quality the Highest
Patelco Credit Union Product Quality Score by Gender
Patelco Credit Union's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Patelco Credit Union Product Quality Score by Ethnicity
Patelco Credit Union's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Patelco Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Patelco Credit Union Product Quality Score by Usage
Patelco Credit Union's Product Quality score was rated 2 stars by customers who have used Patelco Credit Union's products/services for Over 10 Years.
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Patelco Credit Union Product Quality vs. Competitors
Compared to its competitors, Patelco Credit Union's Product Quality score is rated right above Alliant Credit Union, and is preceded by First Tech Federal Credit Union.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Golden 1 Credit Union | 3.2/5 |
| First Tech Federal Credit Union | 3/5 |
| Patelco Credit Union | 2.9/5 |
| Alliant Credit Union | 2.4/5 |
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Patelco Credit Union Pricing
Patelco Credit Union ROI & Value For Money
2.7/5
Patelco Credit Union has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Patelco Credit Union ROI
Patelco Credit Union's ROI score was rated highest by customers who have used Patelco Credit Union's products/services for Over 10 Years.
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Ranked Patelco Credit Union ROI the Highest
Patelco Credit Union ROI Score by Gender
Patelco Credit Union's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Patelco Credit Union ROI Score by Ethnicity
Patelco Credit Union's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Patelco Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Patelco Credit Union ROI Score by Usage
Patelco Credit Union's ROI score was rated 2.5 stars by customers who have used Patelco Credit Union's products/services for Over 10 Years.
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Patelco Credit Union Pricing vs. Competitors
Compared to its competitors, Patelco Credit Union's ROI score is rated right above Alliant Credit Union, and is preceded by First Tech Federal Credit Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Golden 1 Credit Union | 3.3/5 |
| First Tech Federal Credit Union | 3/5 |
| Patelco Credit Union | 2.7/5 |
| Alliant Credit Union | 2.5/5 |
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Patelco Credit Union Customer Satisfaction (CSAT)
Patelco Credit Union Customer Satisfaction (CSAT) Score
44 / 100
Patelco Credit Union has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
28%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Patelco Credit Union Customer Satisfaction vs. Competitors
Compared to its competitors, Patelco Credit Union's Customer Satisfaction score is rated right below Alliant Credit Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Golden 1 Credit Union | 60% |
| Wells Fargo | 60% |
| First Tech Federal Credit Union | 60% |
| Alliant Credit Union | 46% |
| Patelco Credit Union | 44% |
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Patelco Credit Union Customer Service
2.6/5
Patelco Credit Union has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Patelco Credit Union's Customer Service
Address
Pleasanton, CA
Website
www.patelco.com
Quick Insights into Patelco Credit Union Customer Service
Patelco Credit Union's Customer Service score was rated highest by Female customers.
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Ranked Patelco Credit Union Customer Service the Highest
Patelco Credit Union Customer Service Score by Gender
Patelco Credit Union's Customer Service score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Patelco Credit Union Customer Service Score by Ethnicity
Patelco Credit Union's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Patelco Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Patelco Credit Union Customer Service Score by Usage
Patelco Credit Union's Customer Service score was rated 1.6 stars by customers who have used Patelco Credit Union's products/services for Over 10 Years.
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Patelco Credit Union Customer Service vs. Competitors
Compared to its competitors, Patelco Credit Union's Customer Service score is rated right above Alliant Credit Union, and is preceded by First Tech Federal Credit Union.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Golden 1 Credit Union | 3.1/5 |
| First Tech Federal Credit Union | 2.9/5 |
| Patelco Credit Union | 2.6/5 |
| Alliant Credit Union | 2.4/5 |
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Patelco Credit Union as an Employer
2.9/5
Patelco Credit Union has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Patelco Credit Union scored a -24 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Patelco Credit Union would recommend the brand to a friend. ENPS measures how likely Patelco Credit Union employees would recommend working at Patelco Credit Union to a friend.
Net Promoter Score
-24
NPS Score
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
