100
NPS
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Petro-Canada
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About Petro-Canada's Brand
Producer of base oils in Canada intended to offer refined lubricants, specialty fluids and greases. The company's base oils are produced in a quantity of 15,600 barrels per day enabling customers to avail a broad spectrum of specialty lubricants and white oils. Among its major competitors, Petro-Canada is ranked in 1st place for NPS while Royal Dutch Shell is 2nd, and Chevron Corporation is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Petro-Canada Ranking
- #1 / 4 of its competitors
Petro-Canada NPS
Petro-Canada's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Petro-Canada's customers would recommend using the product based on a scale of -100 to 100.
Petro-Canada Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Petro-Canada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
Petro-Canada is ranked first for NPS among its competitors. Royal Dutch Shell and Chevron Corporation come in second and third, with Suncor Energy coming in at #4.
Petro-Canada |  Chevron Corporation |  Royal Dutch Shell |  Suncor Energy | |
| Global Ranking | #- | #159 | #496 | #- |
| NPS | 100 | 30 | 34 | -2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $63.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petro-Canada NPS vs. Competitors
Compared to its competitors, Petro-Canada's NPS is rated right above Royal Dutch Shell.
| COMPANY | NPS Score | |
|---|---|---|
| Petro-Canada | 100 |
| Royal Dutch Shell | 34 |
| Chevron Corporation | 30 |
| Suncor Energy | -2 |
 | Texaco | -19 |
Petro-Canada Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Petro-Canada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Petro-Canada Customer Loyalty vs. Competitors
Compared to its competitors, Petro-Canada's Customer Loyalty score is rated right above Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Petro-Canada | 83% |
| Royal Dutch Shell | 82% |
| Chevron Corporation | 76% |
| Suncor Energy | 76% |
| Texaco | 71% |
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Petro-Canada Product Quality
3.6/5
Petro-Canada has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Petro-Canada Product Information
Petro-Canada’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.petro-canada.ca
- Company Size
- 5,001-10,000 Employees
Petro-Canada Product Quality vs. Competitors
Compared to its competitors, Petro-Canada's Product Quality score is rated right above Texaco, and is preceded by Suncor Energy .
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| Chevron Corporation | 3.9/5 |
| Suncor Energy | 3.7/5 |
| Petro-Canada | 3.6/5 |
| Texaco | 3.2/5 |
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Petro-Canada Pricing
Petro-Canada ROI & Value For Money
4.1/5
Petro-Canada has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Petro-Canada Pricing vs. Competitors
Compared to its competitors, Petro-Canada's ROI score is rated right above Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Petro-Canada | 4.1/5 |
| Royal Dutch Shell | 4/5 |
| Chevron Corporation | 3.7/5 |
| Suncor Energy | 3.4/5 |
| Texaco | 3/5 |
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Petro-Canada Customer Satisfaction (CSAT)
Petro-Canada Customer Satisfaction (CSAT) Score
75 / 100
Petro-Canada has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petro-Canada Customer Satisfaction vs. Competitors
Compared to its competitors, Petro-Canada's Customer Satisfaction score is rated right above Suncor Energy , and is preceded by Royal Dutch Shell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| Petro-Canada | 75% |
| Suncor Energy | 70% |
| Chevron Corporation | 69% |
| Texaco | 59% |
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Petro-Canada Customer Service
4.1/5
Petro-Canada has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Petro-Canada's Customer Service
Address
42148 Highway 1, Calgary, T3Z 2P2
Website
www.petro-canada.ca
Petro-Canada Customer Service vs. Competitors
Compared to its competitors, Petro-Canada's Customer Service score is rated right above Royal Dutch Shell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Petro-Canada | 4.1/5 |
| Royal Dutch Shell | 4.1/5 |
| Chevron Corporation | 3.7/5 |
| Suncor Energy | 3.6/5 |
| Texaco | 3.2/5 |
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Consumer vs. Employees
Petro-Canada scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Petro-Canada would recommend the brand to a friend. ENPS measures how likely Petro-Canada employees would recommend working at Petro-Canada to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
