Philo NPS & Customer Reviews

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Philo

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Philo

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About Philo's Brand

Philo brings internet TV solutions to campuses across the U.S. Among its major competitors, Philo is ranked in 4th place for NPS while Tubi is 1st, and Pluto TV is 2nd.

Brand at a Glance

75%

Customer Loyalty

2.9/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

Philo Ranking

^#4 / 4 of its competitors

Philo NPS

Philo's Net Promoter Score (NPS) is a -18 with 37% Promoters, 8% Passives, and 55% Detractors. Net Promoter Score tracks whether Philo's customers would recommend using the product based on a scale of -100 to 100.

Philo Overall NPS

-18

NPS

37%	Promoters
8%	Passives
55%	Detractors

Philo NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 -19	Jun 2023	-19
Jul 2023 -18	Jul 2023	-18
Aug 2023 -14	Aug 2023	-14
Sep 2023 -16	Sep 2023	-16
Oct 2023 -18	Oct 2023	-18
Nov 2023 -19	Nov 2023	-19
Dec 2023 -19	Dec 2023	-19
Mar 2024 -21	Mar 2024	-21
Apr 2024 -23	Apr 2024	-23
Jun 2024 -18	Jun 2024	-18
Nov 2024 -20	Nov 2024	-20
Jan 2025 -18	Jan 2025	-18

How Other Brands Compare

Philo is ranked #4 for NPS among its competitors. Tubi and Pluto TV come in first and second, with Hulu coming in at third.

	Philo	Hulu	Tubi	Pluto TV
Global Ranking	#-	#127	#-	#-
NPS	-18	-2	37	6
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$238.31B	$90.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Philo NPS by Gender

Female customers rated Philo's NPS 39 points higher than Male customers.

Male

-28

Philo's NPS was rated -28 by Male customers on Comparably.

29%

Promoters

14%

Passives

57%

Detractors

Female

Philo's NPS was rated 11 by Female customers on Comparably.

49%

Promoters

13%

Passives

38%

Detractors

Philo NPS by Ethnicity

Philo's NPS was rated -14 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -14	Caucasian	-14

Philo NPS by Age

Philo's NPS was rated -57 points by customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

66+

14%

15%

71%

Philo NPS by Usage

Philo's NPS was rated the highest by customers who have used Philo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -63	Less than 1 Year	-63
1 to 2 Years -66	1 to 2 Years	-66
2 to 5 Years 40	2 to 5 Years	40

Philo NPS vs. Competitors

Compared to its competitors, Philo's NPS is rated right above Sling TV, and is preceded by Hulu.

COMPANY		NPS Score
	Tubi	37
	Pluto TV	6
	The Weather Company	N/A
	Applicaster	N/A
	Hulu	-2
	Philo	-18
	Sling TV	-64

Philo Customer Reviews

Out of the 3 Philo customer reviews 2 were positive and 1 was constructive. Philo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Philo Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Philo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Philo Customer Loyalty Score by Gender

Male customers rated Philo's Customer Loyalty score 16% higher than Female customers.

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Male

94%

Yes

Female

78%

Yes

Philo Customer Loyalty Score by Ethnicity

Philo's Customer Loyalty score was rated 94% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Philo Customer Loyalty Score by Age

Philo's Customer Loyalty score was rated 74% by customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
66+ 74%	66+	74%

Philo Customer Loyalty Score by Usage

Philo's Customer Loyalty score was rated the highest by customers who have used Philo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	100%
2 to 5 Years	100%

Philo Customer Loyalty Score by Industry

Philo's Customer Loyalty score was rated 74% by Tech industry customers.

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Tech	74%

Philo Customer Loyalty vs. Competitors

Compared to its competitors, Philo's Customer Loyalty score is rated right above Pluto TV, and is preceded by Tubi.

COMPANY		Customer Loyalty Score
	Tubi	84%
	Philo	75%
	Pluto TV	72%
	Hulu	72%
	Sling TV	63%
	The Weather Company	N/A
	Applicaster	N/A

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Philo Product Quality

2.9/5

Philo has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Philo Product Information

Philo’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Philo's product the highest.

Website: http://philo.com

Company Size: 11-50 Employees

Industry

Tech

Content

Enterprise

SaaS

Quick Insights into Philo Product Quality

Philo's Product Quality score was rated highest by customers who have used Philo's products/services for 2 to 5 Years, and rated lowest by customers who have used Philo's products/services for 1 to 2 Years.

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Ranked Philo Product Quality the Highest

2 to 5 Years	3.3
Tech	3.3
Female	3.2

Ranked Philo Product Quality the Lowest

Male	2.7
1 to 2 Years	2.1

Philo Product Quality Score by Gender

Female customers rated Philo's Product Quality score 0.5 stars higher than Male customers.

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Male

2.7/5

Female

3.2/5

Philo Product Quality Score by Ethnicity

Philo's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9

Philo Product Quality Score by Age

Philo's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 2.8	66+	2.8

Philo Product Quality Score by Usage

Philo's Product Quality score was rated the highest by customers who have used Philo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.1
2 to 5 Years	3.3

Philo Product Quality Score by Industry

Philo's Product Quality score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Philo Product Quality vs. Competitors

Compared to its competitors, Philo's Product Quality score is rated right above Sling TV, and is preceded by Hulu.

COMPANY		Product Quality Score
	Tubi	3.4/5
	Pluto TV	3.3/5
	Hulu	3.3/5
	Philo	2.9/5
	Sling TV	1.8/5
	The Weather Company	N/A
	Applicaster	N/A

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Philo Pricing

Philo ROI & Value For Money

3/5

Philo has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Philo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Philo ROI

Philo's ROI score was rated highest by customers who have used Philo's products/services for 2 to 5 Years, and rated lowest by customers who have used Philo's products/services for 1 to 2 Years.

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Ranked Philo ROI the Highest

2 to 5 Years	4.3
Tech	3.8
Caucasian	3.3

Ranked Philo ROI the Lowest

Male	3
1 to 2 Years	1.8

Philo ROI Score by Gender

Female customers rated Philo's ROI score 0.3 stars higher than Male customers.

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Male

3/5

Female

3.3/5

Philo ROI Score by Ethnicity

Philo's ROI score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Philo ROI Score by Age

Philo's ROI score was rated 2.3 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 2.3	66+	2.3

Philo ROI Score by Usage

Philo's ROI score was rated the highest by customers who have used Philo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	1.8
2 to 5 Years	4.3

Philo ROI Score by Industry

Philo's ROI score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

Philo Pricing vs. Competitors

Compared to its competitors, Philo's ROI score is rated right above Sling TV, and is preceded by Hulu.

COMPANY		Pricing Score
	Pluto TV	3.6/5
	Tubi	3.2/5
	Hulu	3.1/5
	Philo	3/5
	Sling TV	1.7/5
	The Weather Company	N/A
	Applicaster	N/A

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Philo Customer Satisfaction (CSAT)

Philo Customer Satisfaction (CSAT) Score

46 / 100

Philo has an overall Customer Satisfaction score of 46 rated by its users and customers.

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Very Satisfied	28%
Satisfied	18%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	14%
Very Dissatisfied	25%

Very Satisfied

28%

Satisfied

18%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

14%

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Philo Customer Satisfaction

Philo's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Philo's products/services for Less than 1 Year.

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Ranked Philo Customer Satisfaction the Highest

Tech	83%
2 to 5 Years	80%
Male	62%

Ranked Philo Customer Satisfaction the Lowest

Female	43%
Less than 1 Year	34%

Philo Customer Satisfaction Score by Gender

Male customers rated Philo's Customer Satisfaction score 19 points higher than Female customers.

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62 / 100

Male

	Very Satisfied	24%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	15%
	Very Dissatisfied	15%

43 / 100

Female

	Very Satisfied	43%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	43%

Philo Customer Satisfaction Score by Ethnicity

Caucasian
57%

CSAT according to Caucasian

Philo's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	36%
Satisfied	21%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	29%

Very Satisfied

36%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

Philo Customer Satisfaction Score by Age

Philo's Customer Satisfaction score was rated 43 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

43%

Philo Customer Satisfaction Score by Usage

Philo's Customer Satisfaction score was rated the highest by customers who have used Philo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	34
2 to 5 Years	80

Philo Customer Satisfaction Score by Industry

Philo's Customer Satisfaction score was rated 83 points by Tech industry customers.

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Tech	83

Philo Customer Satisfaction vs. Competitors

Compared to its competitors, Philo's Customer Satisfaction score is rated right above Sling TV, and is preceded by Hulu.

COMPANY		Customer Satisfaction (CSAT) Score
	Tubi	86%
	Pluto TV	57%
	Hulu	51%
	Philo	46%
	Sling TV	23%
	The Weather Company	0%
	Applicaster	0%

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Philo Customer Service

2.9/5

Philo has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Philo's Customer Service

Address

12 Arrow St, Ste 210, Cambridge, MA

Website

http://philo.com

Quick Insights into Philo Customer Service

Philo's Customer Service score was rated highest by customers who have used Philo's products/services for 2 to 5 Years, and rated lowest by customers who have used Philo's products/services for 1 to 2 Years.

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Ranked Philo Customer Service the Highest

2 to 5 Years	3.2
Tech	3.1
Female	2.9

Ranked Philo Customer Service the Lowest

Male	2.5
1 to 2 Years	2

Philo Customer Service Score by Gender

Female customers rated Philo's Customer Service score 0.4 stars higher than Male customers.

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Male

2.5/5

Female

2.9/5

Philo Customer Service Score by Ethnicity

Philo's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.6	Caucasian	2.6

Philo Customer Service Score by Age

Philo's Customer Service score was rated 2.4 stars by customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
66+ 2.4	66+	2.4

Philo Customer Service Score by Usage

Philo's Customer Service score was rated the highest by customers who have used Philo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2
2 to 5 Years	3.2

Philo Customer Service Score by Industry

Philo's Customer Service score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Philo Customer Service vs. Competitors

Compared to its competitors, Philo's Customer Service score is rated right above Sling TV, and is preceded by Hulu.

COMPANY		Customer Service Score
	Tubi	3.8/5
	Pluto TV	3.4/5
	Hulu	3/5
	Philo	2.9/5
	Sling TV	1.5/5
	The Weather Company	N/A
	Applicaster	N/A

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Philo as an Employer

3.6/5

Philo has a 3.6/5 stars for its overall company culture rated by their employees

top

CEO of Philo

Andrew McCollum

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Philo scored a -18 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Philo would recommend the brand to a friend. ENPS measures how likely Philo employees would recommend working at Philo to a friend.

Net Promoter Score

-18

NPS Score

37%	Promoters
8%	Passive
55%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
29%	Passive
14%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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