-25
NPS
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Physicians Mutual Insurance
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About Physicians Mutual Insurance's Brand
Five generations ago, E.E. Elliott and his family worked day and night around the family’s kitchen table at their home in Omaha, Nebraska Among its major competitors, Physicians Mutual Insurance is ranked in 3rd place for NPS while Humana is 1st, and Mutual of Omaha is 2nd.
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Physicians Mutual Insurance Ranking
- #3 / 4 of its competitors
Physicians Mutual Insurance NPS
Physicians Mutual Insurance's Net Promoter Score (NPS) is a -25 with 34% Promoters, 7% Passives, and 59% Detractors. Net Promoter Score tracks whether Physicians Mutual Insurance's customers would recommend using the product based on a scale of -100 to 100.
Physicians Mutual Insurance Overall NPS
| 34% | Promoters |
|---|---|
| 7% | Passives |
| 59% | Detractors |
Physicians Mutual Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -28 | Apr 2024 | -28 |
May 2024 -33 | May 2024 | -33 |
Jul 2024 -28 | Jul 2024 | -28 |
Sep 2024 -24 | Sep 2024 | -24 |
Oct 2024 -26 | Oct 2024 | -26 |
Jan 2025 -28 | Jan 2025 | -28 |
Feb 2025 -25 | Feb 2025 | -25 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -23 | Apr 2025 | -23 |
Aug 2025 -25 | Aug 2025 | -25 |
How Other Brands Compare
Physicians Mutual Insurance is ranked third for NPS among its competitors. Humana and Mutual of Omaha come in first and second, with AARP coming in at #4.
Physicians Mutual Insurance |  Humana |  AARP |  Mutual of Omaha | |
| Global Ranking | #- | #300 | #- | #- |
| NPS | -25 | 2 | -39 | -15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $53.34B | $1.47B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Physicians Mutual Insurance NPS by Gender
Male customers rated Physicians Mutual Insurance's NPS 78 points higher than Female customers.
Male
12
Physicians Mutual Insurance's NPS was rated 12 by Male customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Female
-66
Physicians Mutual Insurance's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Physicians Mutual Insurance NPS by Ethnicity
Physicians Mutual Insurance's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other 0 | Other | 0 |
Physicians Mutual Insurance NPS by Age
Physicians Mutual Insurance's NPS was rated -20 points by customers ages 66+ on Comparably.
Physicians Mutual Insurance NPS by Usage
Physicians Mutual Insurance's NPS was rated the highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
Physicians Mutual Insurance NPS vs. Competitors
Compared to its competitors, Physicians Mutual Insurance's NPS is rated right above AARP, and is preceded by Mutual of Omaha.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| Mutual of Omaha | -15 |
| Physicians Mutual Insurance | -25 |
| AARP | -39 |
| Colonial Penn Life Insurance | -78 |
Physicians Mutual Insurance Customer Reviews
Out of the 3 Physicians Mutual Insurance customer reviews 1 was positive and 2 were constructive. Physicians Mutual Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Physicians Mutual Insurance Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Physicians Mutual Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Physicians Mutual Insurance Customer Loyalty Score by Gender
Male customers rated Physicians Mutual Insurance's Customer Loyalty score 35% higher than Female customers.
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Male
90%
Yes
Female
55%
Yes
Physicians Mutual Insurance Customer Loyalty Score by Ethnicity
Physicians Mutual Insurance's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Physicians Mutual Insurance.
73
out of 100
Caucasian
78
out of 100
Other
Physicians Mutual Insurance Customer Loyalty Score by Age
Physicians Mutual Insurance's Customer Loyalty score was rated 73% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 73% | 66+ | 73% |
Physicians Mutual Insurance Customer Loyalty Score by Usage
Physicians Mutual Insurance's Customer Loyalty score was rated the highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Physicians Mutual Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Physicians Mutual Insurance's Customer Loyalty score is rated right above AARP, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mutual of Omaha | 78% |
| Humana | 76% |
| Physicians Mutual Insurance | 74% |
| AARP | 61% |
| Colonial Penn Life Insurance | 54% |
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Physicians Mutual Insurance Product Quality
2.8/5
Physicians Mutual Insurance has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Physicians Mutual Insurance Product Information
Physicians Mutual Insurance’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Physicians Mutual Insurance Product Quality
Physicians Mutual Insurance's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Physicians Mutual Insurance's products/services for 2 to 5 Years.
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Ranked Physicians Mutual Insurance Product Quality the Highest
Ranked Physicians Mutual Insurance Product Quality the Lowest
Physicians Mutual Insurance Product Quality Score by Gender
Male customers rated Physicians Mutual Insurance's Product Quality score 1.1 stars higher than Female customers.
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Male
3.2/5
Female
2.1/5
Physicians Mutual Insurance Product Quality Score by Ethnicity
Physicians Mutual Insurance's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Physicians Mutual Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.7 | Other | 2.7 |
Physicians Mutual Insurance Product Quality Score by Age
Physicians Mutual Insurance's Product Quality score was rated 2.7 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
Physicians Mutual Insurance Product Quality Score by Usage
Physicians Mutual Insurance's Product Quality score was rated the highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Physicians Mutual Insurance Product Quality vs. Competitors
Compared to its competitors, Physicians Mutual Insurance's Product Quality score is rated right above Mutual of Omaha, and is preceded by Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| Physicians Mutual Insurance | 2.8/5 |
| Mutual of Omaha | 2.7/5 |
| AARP | 2.6/5 |
| Colonial Penn Life Insurance | 1.5/5 |
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Physicians Mutual Insurance Pricing
Physicians Mutual Insurance ROI & Value For Money
2.8/5
Physicians Mutual Insurance has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Physicians Mutual Insurance ROI
Physicians Mutual Insurance's ROI score was rated highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and rated lowest by customers who have used Physicians Mutual Insurance's products/services for 2 to 5 Years.
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Ranked Physicians Mutual Insurance ROI the Highest
Ranked Physicians Mutual Insurance ROI the Lowest
Physicians Mutual Insurance ROI Score by Gender
Male customers rated Physicians Mutual Insurance's ROI score 1.3 stars higher than Female customers.
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Male
3.1/5
Female
1.8/5
Physicians Mutual Insurance ROI Score by Ethnicity
Physicians Mutual Insurance's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Physicians Mutual Insurance.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.7 | Other | 2.7 |
Physicians Mutual Insurance ROI Score by Age
Physicians Mutual Insurance's ROI score was rated 2.4 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.4 | 66+ | 2.4 |
Physicians Mutual Insurance ROI Score by Usage
Physicians Mutual Insurance's ROI score was rated the highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Physicians Mutual Insurance Pricing vs. Competitors
Compared to its competitors, Physicians Mutual Insurance's ROI score is rated right above Mutual of Omaha, and is preceded by Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| Physicians Mutual Insurance | 2.8/5 |
| Mutual of Omaha | 2.7/5 |
| AARP | 2.4/5 |
| Colonial Penn Life Insurance | 1.5/5 |
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Physicians Mutual Insurance Customer Satisfaction (CSAT)
Physicians Mutual Insurance Customer Satisfaction (CSAT) Score
40 / 100
Physicians Mutual Insurance has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
12%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Physicians Mutual Insurance Customer Satisfaction
Physicians Mutual Insurance's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Physicians Mutual Insurance's products/services for 2 to 5 Years.
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Ranked Physicians Mutual Insurance Customer Satisfaction the Highest
Ranked Physicians Mutual Insurance Customer Satisfaction the Lowest
Physicians Mutual Insurance Customer Satisfaction Score by Gender
Male customers rated Physicians Mutual Insurance's Customer Satisfaction score 36 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Physicians Mutual Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Physicians Mutual Insurance's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to Other
Physicians Mutual Insurance's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Physicians Mutual Insurance Customer Satisfaction Score by Age
Physicians Mutual Insurance's Customer Satisfaction score was rated 45 points by customers ages 66+ on Comparably.
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 45% |
Physicians Mutual Insurance Customer Satisfaction Score by Usage
Physicians Mutual Insurance's Customer Satisfaction score was rated the highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Physicians Mutual Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Physicians Mutual Insurance's Customer Satisfaction score is rated right above AARP, and is preceded by Mutual of Omaha.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| Mutual of Omaha | 46% |
| Physicians Mutual Insurance | 40% |
| AARP | 34% |
| Colonial Penn Life Insurance | 5% |
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Physicians Mutual Insurance Customer Service
2.8/5
Physicians Mutual Insurance has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Physicians Mutual Insurance's Customer Service
Address
2600 Dodge Street, Omaha, NE 68131-2671
Website
https://www.physiciansmutual.com/
Phone Number
(402) 633-5747
Quick Insights into Physicians Mutual Insurance Customer Service
Physicians Mutual Insurance's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Physicians Mutual Insurance's products/services for 2 to 5 Years.
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Ranked Physicians Mutual Insurance Customer Service the Highest
Ranked Physicians Mutual Insurance Customer Service the Lowest
Physicians Mutual Insurance Customer Service Score by Gender
Male customers rated Physicians Mutual Insurance's Customer Service score 1.4 stars higher than Female customers.
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Male
3.3/5
Female
1.9/5
Physicians Mutual Insurance Customer Service Score by Ethnicity
Physicians Mutual Insurance's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Physicians Mutual Insurance.
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 3 | Other | 3 |
Physicians Mutual Insurance Customer Service Score by Age
Physicians Mutual Insurance's Customer Service score was rated 2.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Physicians Mutual Insurance Customer Service Score by Usage
Physicians Mutual Insurance's Customer Service score was rated the highest by customers who have used Physicians Mutual Insurance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Physicians Mutual Insurance Customer Service vs. Competitors
Compared to its competitors, Physicians Mutual Insurance's Customer Service score is rated right above AARP, and is preceded by Mutual of Omaha.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| Mutual of Omaha | 2.8/5 |
| Physicians Mutual Insurance | 2.8/5 |
| AARP | 2.5/5 |
| Colonial Penn Life Insurance | 1.5/5 |
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Physicians Mutual Insurance as an Employer
2.4/5
Physicians Mutual Insurance has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Physicians Mutual Insurance
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Physicians Mutual Insurance scored a -25 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Physicians Mutual Insurance would recommend the brand to a friend. ENPS measures how likely Physicians Mutual Insurance employees would recommend working at Physicians Mutual Insurance to a friend.
Net Promoter Score
-25
NPS Score
| 34% | Promoters |
|---|---|
| 7% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
