100
NPS
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Picwell
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About Picwell's Brand
Simply put, we help people pick the ideal health plan for themselves and their families. Among its major competitors, Picwell is ranked in 1st place for NPS while Stride is 2nd, and HealthSherpa is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Picwell Ranking
- #1 / 4 of its competitors
Picwell NPS
Picwell's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Picwell's customers would recommend using the product based on a scale of -100 to 100.
Picwell Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Picwell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
How Other Brands Compare
Picwell is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with Limelight Health coming in at #4.
Picwell |  Travelers |  Assurant |  Limelight Health | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | 100 | -8 | -39 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $37.99B | $8.51B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Picwell NPS vs. Competitors
Compared to its competitors, Picwell's NPS is rated right above Stride.
| COMPANY | NPS Score | |
|---|---|---|
| Picwell | 100 |
 | Stride | 31 |
 | HealthSherpa | 24 |
 | AmTrust Financial | 6 |
| Limelight Health | N/A |
| Travelers | -8 |
| Assurant | -39 |
Picwell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Picwell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Picwell Customer Loyalty vs. Competitors
Compared to its competitors, Picwell's Customer Loyalty score is rated right above AmTrust Financial.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Picwell | 100% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| Stride | 72% |
| Assurant | 67% |
| HealthSherpa | 54% |
| Limelight Health | N/A |
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Picwell Product Quality
5/5
Picwell has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Picwell Product Information
Picwell’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.picwell.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Picwell Product Quality vs. Competitors
Compared to its competitors, Picwell's Product Quality score is rated right above Stride.
| COMPANY | Product Quality Score | |
|---|---|---|
| Picwell | 5/5 |
| Stride | 4/5 |
| AmTrust Financial | 3.4/5 |
| HealthSherpa | 2.8/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
| Limelight Health | N/A |
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Picwell Pricing
Picwell ROI & Value For Money
5/5
Picwell has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Picwell Pricing vs. Competitors
Compared to its competitors, Picwell's ROI score is rated right above Stride.
| COMPANY | Pricing Score | |
|---|---|---|
| Picwell | 5/5 |
| Stride | 4.1/5 |
| AmTrust Financial | 3.6/5 |
| HealthSherpa | 3/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
| Limelight Health | N/A |
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Picwell Customer Satisfaction (CSAT)
Picwell Customer Satisfaction (CSAT) Score
100 / 100
Picwell has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Picwell Customer Satisfaction vs. Competitors
Compared to its competitors, Picwell's Customer Satisfaction score is rated right above Stride.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Picwell | 100% |
| Stride | 67% |
| AmTrust Financial | 62% |
| HealthSherpa | 50% |
| Travelers | 44% |
| Assurant | 25% |
| Limelight Health | 0% |
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Picwell Customer Service
5/5
Picwell has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Picwell's Customer Service
Address
2200 Arch Street, Philadelphia, PA 19103
Website
http://www.picwell.com/
Phone Number
(215) 746-2185
Picwell Customer Service vs. Competitors
Compared to its competitors, Picwell's Customer Service score is rated right above Stride.
| COMPANY | Customer Service Score | |
|---|---|---|
| Picwell | 5/5 |
| Stride | 3.5/5 |
| AmTrust Financial | 3.5/5 |
| HealthSherpa | 2.7/5 |
| Travelers | 2.7/5 |
| Assurant | 1.8/5 |
| Limelight Health | N/A |
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Picwell as an Employer
4.0/5
Picwell has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Picwell scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Picwell would recommend the brand to a friend. ENPS measures how likely Picwell employees would recommend working at Picwell to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
