37
NPS
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Pingdom
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About Pingdom's Brand
Pingdom monitors sites and servers on the internet, alerting the site owners if any problems are detected. Among its major competitors, Pingdom is ranked in 4th place for NPS while Monitis is 1st, and Site24x7 is 2nd.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Pingdom Ranking
- #4 / 4 of its competitors
Pingdom NPS
Pingdom's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Pingdom's customers would recommend using the product based on a scale of -100 to 100.
Pingdom Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Pingdom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
How Other Brands Compare
Pingdom is ranked #4 for NPS among its competitors. Monitis and Site24x7 come in first and second, with New Relic coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pingdom NPS by Usage
Pingdom's NPS was rated the highest by customers who have used Pingdom's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Pingdom NPS vs. Competitors
Compared to its competitors, Pingdom's NPS is rated right above CA Technologies, and is preceded by New Relic.
| COMPANY | NPS Score | |
|---|---|---|
 | Monitis | 93 |
 | Site24x7 | 60 |
 | New Relic | 42 |
| Pingdom | 37 |
 | CA Technologies | -33 |
Pingdom Product Quality
4.2/5
Pingdom has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Pingdom Product Information
Pingdom serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Pingdom supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Pingdom’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.pingdom.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
Development Tools Software
System Administration Software
Pingdom Product Quality vs. Competitors
Compared to its competitors, Pingdom's Product Quality score is rated right above New Relic, and is preceded by Site24x7.
| COMPANY | Product Quality Score | |
|---|---|---|
| Site24x7 | 4.2/5 |
| Pingdom | 4.2/5 |
| New Relic | 4.1/5 |
| Monitis | 4/5 |
| CA Technologies | 3.4/5 |
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Pingdom Pricing
Pingdom ROI & Value For Money
4/5
Pingdom has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Pingdom Pricing Plans
Pingdom has a pricing structure that accommodates small, medium, and large businesses. Starting from €6.30/month, Pingdom uses a subscription model.
Who Uses Pingdom?
Small Businesses
Medium Businesses
Large Enterprises
Pingdom Pricing vs. Competitors
Compared to its competitors, Pingdom's ROI score is rated right above Site24x7.
| COMPANY | Pricing Score | |
|---|---|---|
| Pingdom | 4/5 |
| Site24x7 | 3.9/5 |
| New Relic | 3.8/5 |
| CA Technologies | 3.5/5 |
| Monitis | 3.2/5 |
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Pingdom Customer Service
3.7/5
Pingdom has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pingdom's Customer Service
Address
Kopparbergsvägen 8, Stockholm, ME 722 13 Sweden
Website
http://www.pingdom.com
Pingdom Customer Service vs. Competitors
Compared to its competitors, Pingdom's Customer Service score is rated right above CA Technologies, and is preceded by New Relic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Site24x7 | 5/5 |
| New Relic | 3.9/5 |
| Pingdom | 3.7/5 |
| CA Technologies | 3.5/5 |
| Monitis | 2.7/5 |
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