80
NPS
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Pipefy
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About Pipefy's Brand
We are a global SaaS company, that offers a business process management tool that empowers every "doer" to organize and control their work in a single place, streamline and automate any process, without a single line of code. Among its major competitors, Pipefy is ranked in 2nd place for NPS while Magazine Luiza is 1st, and Google is 3rd. Overall, Pipefy has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $200.00M
Brand at a Glance
83%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
3.7/5
Customer Service
Pipefy Ranking
- #1 / 4 of its competitors
Pipefy NPS
Pipefy's Net Promoter Score (NPS) is a 80 with 85% Promoters, 10% Passives, and 5% Detractors. Net Promoter Score tracks whether Pipefy's customers would recommend using the product based on a scale of -100 to 100.
Pipefy Overall NPS
| 85% | Promoters |
|---|---|
| 10% | Passives |
| 5% | Detractors |
Pipefy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 82 | Aug 2020 | 82 |
Mar 2021 78 | Mar 2021 | 78 |
Apr 2021 78 | Apr 2021 | 78 |
Nov 2022 80 | Nov 2022 | 80 |
Sep 2023 80 | Sep 2023 | 80 |
How Other Brands Compare
Pipefy is ranked first for NPS among its competitors. Google and Meta come in second and third, with LOFT coming in at #4. Among those competitors, it is the third most valued company behind Google.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pipefy NPS by Usage
Pipefy's NPS was rated the highest by customers who have used Pipefy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 79 | Less than 1 Year | 79 |
1 to 2 Years 91 | 1 to 2 Years | 91 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Pipefy NPS vs. Competitors
Compared to its competitors, Pipefy's NPS is rated right above Google, and is preceded by Magazine Luiza.
| COMPANY | NPS Score | |
|---|---|---|
 | Magazine Luiza | 100 |
| Pipefy | 80 |
 | 42 | |
 | Nubank | 36 |
 | Meta | 9 |
 | QuintoAndar | N/A |
| LOFT | -18 |
Pipefy Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Pipefy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pipefy Customer Loyalty vs. Competitors
Compared to its competitors, Pipefy's Customer Loyalty score is rated right above LOFT, and is preceded by Nubank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Magazine Luiza | 100% |
| 87% | |
| Nubank | 84% |
| Pipefy | 83% |
| LOFT | 79% |
| Meta | 75% |
| QuintoAndar | N/A |
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Pipefy Product Quality
4.5/5
Pipefy has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Pipefy Product Information
Pipefy serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Pipefy supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Pipefy’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Pipefy's product the highest. Reviewers from the Consulting industry rated Pipefy the lowest at 4.3.
- Website
- http://www.pipefy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
French
Portuguese
Spanish
Russian
Product Type
Workflow Management Software
Purchasing Software
Customer Success Software
Task Management Software
Bug Tracking Software
Accounts Receivable Software
Web Collaboration Software
Customer Service Software
Recruitment Software
Customer Support Software
Kanban Tools Software
Quick Insights into Pipefy Product Quality
Pipefy's Product Quality score was rated highest by customers who have used Pipefy's products/services for 1 to 2 Years, and rated lowest by customers from the Insurance industry.
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Ranked Pipefy Product Quality the Highest
Ranked Pipefy Product Quality the Lowest
Pipefy Product Quality Score by Usage
Pipefy's Product Quality score was rated the highest by customers who have used Pipefy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Pipefy Product Quality Score by Industry
Pipefy's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Insurance industry customers.
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Pipefy Product Quality vs. Competitors
Compared to its competitors, Pipefy's Product Quality score is rated right above Google, and is preceded by Magazine Luiza.
| COMPANY | Product Quality Score | |
|---|---|---|
| Magazine Luiza | 5/5 |
| Pipefy | 4.5/5 |
| 4.1/5 | |
| Nubank | 3.9/5 |
| Meta | 3.6/5 |
| LOFT | 2.8/5 |
| QuintoAndar | N/A |
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Pipefy Pricing
Pipefy ROI & Value For Money
4.5/5
Pipefy has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Pipefy Pricing Plans
Pipefy has a pricing structure that accommodates small, medium, and large businesses. Starting from $12/month, Pipefy uses a subscription model and offers the following: Professional: $12/user/month - recommended for 5 - 10 users, Business: $22/user/month - recommended for 10 - 50 users, and Enterprise: recommended for over 50 users - contact Pipefy for pricing information.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Real Estate industry think that they had the lowest ROI from Pipefy.
Who Uses Pipefy?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Pipefy ROI
Pipefy's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.
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Ranked Pipefy ROI the Highest
Ranked Pipefy ROI the Lowest
Pipefy ROI Score by Industry
Pipefy's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.
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Pipefy Pricing vs. Competitors
Compared to its competitors, Pipefy's ROI score is rated right above Google.
| COMPANY | Pricing Score | |
|---|---|---|
| Pipefy | 4.5/5 |
| 4/5 | |
| Magazine Luiza | 4/5 |
| Nubank | 3.7/5 |
| Meta | 3.6/5 |
| LOFT | 2.7/5 |
| QuintoAndar | N/A |
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Pipefy Customer Satisfaction (CSAT)
Pipefy Customer Satisfaction (CSAT) Score
100 / 100
Pipefy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pipefy Customer Satisfaction vs. Competitors
Compared to its competitors, Pipefy's Customer Satisfaction score is rated right above Nubank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pipefy | 100% |
| Nubank | 87% |
| 81% | |
| Meta | 65% |
| LOFT | 45% |
| Magazine Luiza | 0% |
| QuintoAndar | 0% |
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Pipefy Customer Service
3.7/5
Pipefy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pipefy's Customer Service
Address
717 Market St, San Francisco, CA 94103
Website
http://www.pipefy.com
Phone Number
(617) 832-3057
Pipefy's Social Links
Pipefy Customer Service vs. Competitors
Compared to its competitors, Pipefy's Customer Service score is rated right above Meta, and is preceded by Nubank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Magazine Luiza | 5/5 |
| 4/5 | |
| Nubank | 3.8/5 |
| Pipefy | 3.7/5 |
| Meta | 3.5/5 |
| LOFT | 2.5/5 |
| QuintoAndar | N/A |
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Pipefy as an Employer
4.9/5
Pipefy has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pipefy scored a 80 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Pipefy would recommend the brand to a friend. ENPS measures how likely Pipefy employees would recommend working at Pipefy to a friend.
Net Promoter Score
80
NPS Score
| 85% | Promoters |
|---|---|
| 10% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 91% | Promoters |
|---|---|
| 8% | Passive |
| 1% | Detractors |
